1. Introduction to Hospitality, Tourism and Events

2. What do we mean by Hospitality?
Hotels
Restaurants
Pubs
Bars & nightclubs
Contract food service providers
Hospitality services
Membership clubs
Events
Gambling
Travel services
Tourist services
Visitor attractions
Hostels
Holiday centres & self catering accommodation

3. Two main types of provision
Commercial Provides services in exchange for £ e.g. Hotels Restaurants Take-aways Clubs Holiday parks/caravan sites Pubs
Catering services sector Services tend to be secondary or indirect e.g. Hospitals Prisons Schools Armed forces Residential homes Leisure & tourism outlets Employee canteens

4. The industry is noted for its high level of labour turnover, and this currently stands at 23% (People 1st, 2011). 
Although 58% of the workforce is female, only 44% of women work in senior management positions in the hospitality industry (People 1st, 2011).
Salaries vary and depend on the size of the company, the amount of responsibility involved and the type of organisation. Sometimes packages can include profit-related pay, subsidised accommodation or meals, pension schemes and health insurance.

5. What’s it like working in this industry?
Hospitality is a busy, fast-paced sector where employees have to adjust to new challenges in order to address the needs of customers
Working in contract catering, providing meals in schools, hospitals and staff restaurants can be a nine-to-five job, whereas working in restaurants and pubs can mean longer but more flexible hours.
Working in hotels usually means longer hours but promises a wide variety of jobs and opportunities for early responsibility. .

6. How big is this industry?
The hospitality sector employs over two million people in 206,000 outlets across the UK and accounts for 4.9% of the UK’s total economic output, more than agriculture, forestry, fishing, energy, and water supply combined.
31% of the workforce works in restaurants, 16% in bars/nightclubs and 12% in hotels (People 1st, 2011).

7. What do we mean by Travel & Tourism?
… the activities of persons traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes. (WTO 1993, UNSTAT 1994)

8. Types of tourism
Domestic tourism: Residents of a country traveling within their own country
Inbound tourism: Non-residents traveling in the given country
Outbound tourism: Residents traveling in another country

9. Purpose of Travel Leisure tourism Visiting friends and relatives (VFR)
Holidays
Health and fitness
Sport
Religion
Education
Cultural
Visiting friends and relatives (VFR)
Business tourism
Conferences and training events
Business meetings
Exhibitions
Trade fairs

10. What is an Event?
“ a special event is a one-off happening designed to meet specific needs at any given time”
(Wilkinson)
“ a special event recognises an unique moment in time with ceremony and ritual to satisfy specific needs”
(Goldblatt)

11. What are Events?
Event organisers are responsible for the production of events from conception through to completion. Events can include:
exhibitions and fairs;
festivals; carnivals; concerts
conferences;
promotions and product launches;
fundraising and social events.
Weddings; christenings