1. Employee concerning other employees or employment conditions
Discuss complaint verbally or submit grievance form
Employee-20 days
Determine grievance is warranted, complete grievance form if not completed, open internal or external investigation, notify parties & PQI, file documentation
Immediate Supervisor-2 days
Gather facts, interview parties involved and witnesses, review MHCO policy, discuss with supervisor, analyze, come to resolution, document, notify parties & PQI, file documentation
Appeal using grievance appeal form
Employee-10 days
Determine grievance is warranted, open internal or external investigation, notify parties & PQI, file documentation
Administrator-2 days
Administrator-10 days
Determine grievance is not warranted, close the grievance as unfounded, document, notify parties & PQI, file documentation
Refer to Administrator, document, notify parties & PQI, file documentation

2. Employee concerning supervisors, stakeholders, volunteers, or guests
Discuss complaint verbally or submit grievance form
Employee-20 days
Determine grievance is warranted, complete grievance form if not completed, open internal or external investigation, notify parties & PQI, file documentation
Administrator-10 days
Gather facts, interview parties involved and witnesses, review MHCO policy, discuss with supervisor, analyze, come to resolution, document, notify parties & PQI, file documentation
Determine grievance is not warranted, close the grievance as unfounded, document, notify parties & PQI, file documentation

3. Employee concerning Administrator
Discuss complaint verbally or submit grievance form
Employee-20 days
Determine grievance is warranted, complete grievance form if not completed, open internal or external investigation, notify parties & PQI, file documentation
Personnel and Policy Committee
Gather facts, interview parties involved and witnesses, review MHCO policy, discuss with supervisor, analyze, come to resolution, document, notify parties & PQI, file documentation
Determine grievance is not warranted, close the grievance as unfounded, document, notify parties & PQI, file documentation