1. The Larkin Street Outcomes Lifecycle: From Creation to Cultural Shift
Erica Werpetinski & Meghan Bernstein

2. Who we are Larkin Street Youth Services San Francisco, CA
“The mission of Larkin Street Youth Services is to create a continuum of services that inspires youth to move beyond the street. We will nurture potential, promote dignity, and support bold steps by all.”
Erica Werpetinski, MBA
Associate Director, Research and Evaluation
Meghan Bernstein, MPA
Manager of Program Evaluation

3. Introductions Your Name Your Organization
What do you hope to get out of this workshop?

4. Workshop Overview Introduction to Larkin Street The Outcomes Lifecycle
Takeaways
Discussion/Questions

5. Introduction to Larkin Street
Larkin Street offers a broad continuum of services providing youth with alternatives to street life and opportunities to achieve long-term self-sufficiency
Four Outcomes
Safe and Stable Housing
Two Years Post-Secondary Ed
Self Sustaining Employment
Physical and Emotional Wellness

6. Larkin Street’s Theory of Change

7. Larkin Street At a Glance
Agency Profile
Totals in 2015
Staff
205
Programs
>12
Youth Housed
~300
Youth Served
2,500
Average Client Age 21
Youth Exits to Stability
81%
Sources of Revenue
56% Public Revenue
44% Individual, foundations, events

8. Develop/Modify Outcomes Framework
Outcomes Lifecycle
Develop/Modify Outcomes Framework
Collect Data
Measure Results
Share Results

9. Develop/Modify Outcomes Framework
Outcomes Lifecycle
Develop/Modify Outcomes Framework
Collect Data
Measure Results
Share Results
CULTIVATE BUY-IN

10. Develop/Modify Outcomes Framework & Use Process to Inform the Work
Outcomes Lifecycle
Develop/Modify Outcomes Framework
Collect Data
Measure Results
Share Results
COLLABORATE!!
& Use Process to Inform the Work
Cultivate
Buy-in
Cultivate
Buy-in
Cultivate
Buy-in

11. Develop Outcomes Framework: Long-Term Outcomes
1. Safe And Stable Housing
Sustained housing for twelve months post-exit from services
2. Two Years of Education Post-High School
Attainment of an Associate's degree; or
Completion of two years of college credits towards a Bachelor's degree; or
Attainment of a post-secondary certificate
3. Self- Sustaining Employment
Full-time employment earning a minimum of $14/hour; or 
Full-time career track employment at less than $14/hour; or
Part-time employment and post-secondary engagement; or 
Career track internship position
4. Physical and Emotional Well-Being
Ability to manage their physical health
Ability to maintain behavioral, emotional, and social health

12. Develop Outcomes Framework: Outcomes Ladder

13. Develop Outcomes Framework: Outcomes Examples

14. Cultivate Buy-in
Don’t Let This Be You!

15. Cultivate Buy-in Connect to Mission/Vision Relationship-building
Cultural Humility
Varied Communication
Mechanisms

16. Collect Data Implementation of Client Database
Group and Individual Trainings
Transfer of Ownership/Accountability
Customized Reports to Monitor Performance

17. Cultivate Buy-in

18. Cultivate Buy-in

19. Measure Results Prioritize outcomes and create customized reports
Develop additional reports to provide a complete analysis of the results
Be intentional about purpose and provide feedback based on what’s most useful and accurate for key stakeholders

20. Programs: I can’t wait to use them in staff supervision!
Cultivate Buy-in
Present results to various audiences via multiple channels
Management and staff meetings, program sites, updates, agency intranet
Hold individualized meetings to continue to build relationships and utilize results
Programs: I can’t wait to use them in staff supervision!
R&E: With just a few clicks you can run customized outcome reports on your own!

21. Share Results BANK ACCOUNT INCOME SOURCE BUDGET HS Diploma/GED
85% of youth will establish a bank account
INCOME SOURCE
90% will acquire an income source in order to pay rent
BUDGET
90% of youth will be able to create and manage a personal budget
HS Diploma/GED
90% will have received their H.S. diploma or GED

22. Share Results: Short Term Outcome

23. Share Results: Short Term Outcome

24. Share Results: Intermediate Outcome

25. Share Results: Intermediate Outcome

26. Collaboration Work with programs to determine how to improve results
Agency-wide budget template
Implement ways data can actively be used in programs
Supervision, staff meetings, quality assurance
Develop clarity on all outcome goals/measures –
2-way street, with both R&E and program input

27. Collaboration
Generate ongoing discussion around process, outcomes, and implications – determine what’s working, what isn’t, and how feedback mechanisms can be improved

28. Modify Outcomes Framework
Focus on concrete, objective, and actionable goals (feedback from program staff)
Modify measures where necessary
Identify overlap and streamline goals to create a more clear and concise framework
Work in progress…

29. Takeaways Address lack of knowledge/skills with customized training
Provide tools to enhance monitoring & accountability
Ensure clarity & consistency of message
Continue frequent communication – 2-way street
Build & strengthen relationships: bridge the Data- Program gap

30. Feedback
Questions/Discussion