1. CHAPTER 17
CONTROL TECHNIQUES

2. MANAGEMENT CONTROL SYSTEMS
Finance and Budgets
Marketing
Operations
Human Resources

3. FINANCIAL CONTROLS Financial Statements and Audits
Financial Ratio Analysis
Profitability Ratios
Debt Ratios
Activity Ratios

4. FINANCIAL CONTROLS Budgetary Controls the budget development process
zero-based; bottom-up; and top-down
operating budgets --revenue, expense, and profit
financial budgets--cash and capital expenditures

5. MARKETING CONTROLS Market Research Test Marketing Marketing Ratios
Sales Quotas
Stockage

6. HUMAN RESOURCE CONTROLS
Human Resource Statistics
Human Asset Valuation
Performance Appraisals
Attitude Surveys
Management Audits

7. COMPUTERS AND CONTROLS
Strategic Control Processes
Management Information Systems (MIS)
Future Trends