1. Amadeus Worldwide Payment Acceptance
One link to a world of payments
Name
Department
Date

2. Ambitions What would be the best growth scenario for your company?
265ced1609a17cf1a a2ad ae8
Ambitions
What would be the best growth scenario for your company?
Which markets are you currently serving?
Which markets would you like to serve?
What is your actual conversion rate?
What are your plans to increase it?
What would be the outcome of developing your online business?
Which would be the main consequences of serving a new market?
Which would be the main challenges?
How do you deal with the payment complexity when entering a new market?
What are the main Payment related issues with your e-commerce?
Multiple links
Fraud
Implementation
How do you manage potentially fraudulent transactions?
How does your back office manage transactions?
All the questions provided in the slide are meant to:
Understand the ambitions of the customer; Likely a TA would like to expand to other markets but has issues like:
Find and negotiate an agreement with the local acquirer if they don’t already have one serving that market
Setting up the link with the PSP/ acquirer
Fraud management; fraud is different from each country!
Define customer’s benefits and challenges of getting in a new market. These questions should help the commercial in defining the key criticalities for the customer and the potential perceived value of our solution
Understand how does the customer manages (if they have already a solution) all these challenges internally. Pay specific attention to all the solutions that involve manual checking or manual work  our solutions allows significant back office cost reduction
Keep in mind the main benefits of our solution:
Global reach… (market expansion)
…with one link! (reduced technical issues)
Easy switch to different acquirers (Reduced cost of sales/ Acquirer fee)
If Fraud solution is included
Professional fraud screening (reduces revenue leakage due to chargeback)
Increased sales conversion ( by rejecting less false positives)

3. 1
Introduction
© 2014 Amadeus IT Group SA

4. Payments is global and complex
71% - Cards
18% - E-wallets
11% - Others
North America
Europe
59% - Cards
13% - E-wallets
29% - Others
South America
47% - Cards
10% - E-wallets
43% - Others
37% - Cards
23% - E-wallets
43% - Others
Asia-Pacific
37% - Cards
23% - E-wallets
43% others
Africa
34% - Cards
5% - E-wallets
61% - Others
E-commerce Mix by Payment Type (2 examples for each region):
Europe
Germany
Card: 21%
Bank transfers: 5.6%
Direct debits: 22.1%
E-wallets: 13.3%
Mobile: 1.7%
Other: 36.3%
Spain:
Card: 70%
Bank transfers: 7.6%
Direct debits: 1.7%
E-wallets: 7.2%
Mobile: 0.3%
Other: 13.2%
LATAM
Brazil
Card: 59%
Bank transfers: 4.9%
Direct debits: 5%
E-wallets: 4.5%
Mobile: 0.6%
Other: 26%
Mexico
Card: 30.5%
Bank transfers: 29.9%
Direct debits: 1.2%
E-wallets: 17.3%
Mobile: 0.1%
Other: 21.0%
APAC:
China
Card: 15%
Bank transfers: 20.4%
Direct debits:
E-wallets: 44.3%
Mobile: 1.9%
Other: 18.4%
Japan
Card: 56%
Bank transfers: 3.5%
Direct debits: 0.9%
E-wallets: 6.6%
Other: 32.7% ME
Malaysia
Card: 50%
Bank transfers: 20.3%
Direct debits: 0.5%
E-wallets: 3.3%
Other: 25.6%
Indonesia
Card: 26%
Bank transfers: 39%
E-wallets: 2.7%
Other: 31%
Africa
Egypt
Card: 6.4%
Bank transfers: 7.3%
Direct debits: 0.2%
E-wallets: 2%
Mobile: 2.1%
Other: 82%
South Africa
Card: 37.5%
Bank transfers: 5.2%
E-wallets: 3.9%
Mobile: 13.3%
Other: 39.6%
NORAM US
Card: 71.5%
Bank transfers: 0.7%
Direct debits: 1.9%
E-wallets: 17.6%
Mobile: 1.2%
Other: 7.1%
Canada
Card: 65%
Bank transfers: 3.3%
Direct debits: 1%
E-wallets: 23.3%
Other: 7.2%

5. Payments is risky
Credit card fraud is biggest payment-related challenge for many online travel agencies
The average fraud rate is higher for online travel agencies than other travel players
Info eduardo
Previous salesheet TA specific
Nico
Source: “The state of play in online travel” PhocusWright and Cybersource

6. Payments is constantly evolving
Changing regulations
Many new entrants
CASH DELIVERY ON
Explain more about regulation
Remove apple pay
Which one should you connect to?
How do you keep track?

7. Thousands of banks, card schemes, methods of payment
Which acquiring bank gives you the reach you need?
Which provides you with the best deal?
Does your current acquiring bank give you access to markets you have not yet entered?

8. 2
One link to a world of payments
© 2014 Amadeus IT Group SA

9. Amadeus knows Travel Payments
A team of dedicated travel payments experts
Payments authorised in 200 countries in 2013
Amadeus has processed travel payments since 1992 but we are creating a new business unit
Close to 300 payment customers worldwide
Credit card transactions worth 75 billion Euros processed in 2013
Alfonso

10. Amadeus Worldwide Payment Acceptance helps you:
Secure your business
We provide multiple links to a single acquirer: if one link fails we can route your payment through a fallback-link
Easily enter new markets
no need to research the right payment options and build specific links to remote acquiring banks.
Reduce the cost of integrating and maintaining your payment links
we enable you to access 267 acquiring banks and methods of payment around the world.
Reduce the cost of tracking payment transactions
by providing a single centralised management tool, Amadeus Payment Manager, which gives access to all transactions worldwide, independently of the acquiring bank or the link used.
Reduce your payments costs
switch easily between different acquiring banks.

11. Single Web Services link
Amadeus Payment Platform
Nearly 300 acquiring banks worldwide
All major card schemes
Card Authorisation, Reversal and Payment Refunds
Retry and fall-back functionality
Direct payments to the best acquiring bank for your business
Authentication checks, including security code and 3D Secure
Single Web Services link
Your travel
agency
Amadeus
Payment
Platform

12. Amadeus Worldwide Payment Acceptance
Connect to your desired Payment Service Providers
Card Authorisation obtains instant payment authorisation for Visa, MasterCard, Diners Club, JCB, American Express, Union Pay and UATP credit cards.
Reversal and payment refunds facilitates the cancellation of payments by offering quick and easy reversal and refunds, meaning that your customers are never left out of pocket.
Retry and Fall-back Functionality re-directs the transaction to the same acquirer using a different link if a payment transaction fails.

13. Amadeus Worldwide Payment Acceptance
Define acceptance for your business needs
Pre-defined routing for payment processing allows you to route each payment to the most appropriate acquiring bank, according to criteria such as merchant ID, vendor, market, country, and currency. This enables you to make a significant cost saving.
Authentication checks verify that the purchaser is the owner of the card and is in possession of the payment card at the time of purchase.
Security code for Visa, MasterCard, American Express, Discover, Diners Club and JCB
Address Verification Service for Visa, MasterCard and Discover (USA issued cards only) and for American Express (worldwide)
3D Secure: our own 3D Secure merchant plug-in allows any travel agency using Amadeus Worldwide Payment Acceptance to benefit from the security of 3D Secure authentication without additional certification.

14. Amadeus Fraud Management
265ced1609a17cf1a a2ad ae8
Amadeus Fraud Management
“Trust, but verify”
A fraud check conducted by a leading fraud-screening partner integrated into the Amadeus booking process:
Increase your sales and improve customer satisfaction by rejecting fewer genuine transactions
Enter new markets where your incumbent fraud management system does not address local fraud
Review by eduardo
Reduce costs by automating the ticketing and fraud-check process

15. 3
Implementation
© 2014 Amadeus IT Group SA

16. Implementation cycle
Implement web services for integration with booking engine
in the case of Amadeus Front Office applications, implementation has already been done
Define and set-up business rules
Test
Agree
commercials
Technical scoping
Go live!

17. 4
Pricing
© 2014 Amadeus IT Group SA

18. Pricing model Amadeus Worldwide Payment Acceptance Implementation fee
Recurring fees per payment authorisation
Two contracting options:
Sub-contracting: Amadeus manages commercial relationship with Payment Providers, included in bundled transaction fee
Referral model: TA manages commercial relationship with preferred payment providers; payment provider fees not included in transaction fee.
The pricing is limited to “no-gap” solutions – exceptions requiring additional bespoke development (adding links not already covered by APP) are studied separately

19. Pricing model Amadeus Fraud Management option Implementation fee
Recurring fees per transaction screened for fraud to cover on-going maintenance and processing costs
TA should have a separate agreement with the Amadeus Payment Platform Fraud partner. 3rd party fraud partner fees not included in Amadeus recurring fees.
The pricing is limited to “no-gap” solutions – exceptions requiring additional bespoke development (adding links not already covered by APP) are studied separately

20. Contact us
For more information about Amadeus Worldwide Payment Acceptance
please contact your local Amadeus representative
For more detailed functional information
contact Amadeus Product Management by

21. Thank you AmadeusITGroup amadeus.com/blog amadeus.com
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