1. Capability Statement – Perth Support
Microsoft Office
Capability Statement – Perth Support
3/23/2018
Information Technology shouldn't limit you - It should empower you. We are here to make this your reality
Big enough to handle the most complex IT environments. Small enough to care.
Perth Support have provided exceptional support to medium size businesses ever since the first version of Windows was released. 
We understand the importance of integrated IT systems that you can rely on, and are dedicated to ensuring that everything runs smoothly – with no downtime.  
Here are some of the things we can do for you. 
Why our clients love us
WE ARE DIFFERENT:
Local support
Unmatched responsiveness
Refreshingly simple support packages
WE ARE EXPERIENCED:
Extensive project list
Impressive client references
Trustworthy and accountable
Total IT Systems Support We can take over the day to day running of your systems. We handle the planning, procurement, installation, training, moves, changes and support of all your IT, Phone and Video Conferencing systems. We monitor and fix any problems you have, faster than anyone else in Perth.
We have strong formal partnerships with Microsoft, Dell, Sonicwall, Trend Micro, Bit Defender, Symantec, Cisco, HP, EMC, Vocus, Exetel, Barracuda, Telstra, Melbourne IT, Amazon and Google amongst others.
Dedicated Staff Your account manager has 20 years IT experience and will become a valuable strategic partner. Your onsite Engineer has 10 years experience and will know your systems inside and out. He’s also a documentation guru.
Cloud Based Ticketing System Ring, or log your service requests in our intuitive Cloud based helpdesk system. Monitor your tickets and escalate if required. Or leave it all up to us.
Highly recommended by all our clients
We work hard to develop strong long-term working relationships and are delighted by the positive feedback we get from our clients. Please ring our included references. They are expecting your call. 
The best support in town You’ll get unmatched support from a local experienced team. We only employ Senior Engineers with a minimum of 10 years experience, giving you the best experience with IT you’ve ever had.
Advanced System Monitoring
All your systems will be monitored by our Fortune 500 Certified System Monitoring System. It’s what the big shops use, and it's all included in your support package. Comprehensive reports are included.
No more surprises Enjoy peace of mind knowing your systems are always online, with no surprise cost blowouts. Fixed priced support is our specialty.
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Capability Statement – Perth Support
What can we do?
Cloud Migrations We help clients decide on the suitability of hosted software platforms. We help them plan, migrate and support the transition. We are Microsoft Silver Cloud Specialists. It’s our strength.
We connect people  We specialise in connecting clients that have branch offices on opposite sides of Australia with Data and Video. We are a Riverbed Partner and a LifeSize Video Conferencing Partner.
…what else have we done?
Saved our clients money  We implement support plans that save our clients money, while improving the levels of support.
Manage Vendor relationships  We have extensive strategic relationships with Vendors. We also work very well with new Vendors. So we can take care of the management of your relationships for you, leaving you with more time to run your business. 
Consolidated IT Systems We’ve managed the consolidation of clients systems to save costs and streamline efficiencies. We even got a refund from a vendor for one of our clients
Video Conferencing We’ve implemented multiple Video Conferencing Solutions on Christmas Island, Perth, Ellenbrook, Sydney, Singapore and Kuala Lumpur bringing an exciting team building solution to enhance productivity.
Helped scale business units We’ve helped a local business grow their systems to take on the global market. From one File Server in Malaga, to 25 Servers in a Purpose Built Server Room.
Built perfect solutions We’ve installed hundreds of File Server and Network Solutions with zero downtime. We’ve supported every version of Microsoft Exchange ever produced. It’s in our blood.