1. Why is leadership relevant to GP’s Jo Swallow
What is leadership?
Why is leadership relevant to GP’s
Jo Swallow

2. In 3’s (3 minutes) What is leadership?
What is the difference between leadership and management?

3. Leadership and management definitions
Leadership is showing the way-showing what to do next. Leadership is not dependent on role or seniority.
Management is the responsibility for the use of resources. Management is dependent on role and includes seniority.

4. Characteristics of leaders? List in 3’s – 3 minutes!
The pictures may help,

6. Leadership Qualities + the NHS
Motivates
Inspires
Listen
Empathic
Aware
Persuasive
Foresight
Showing genuine concern
Encouraging change
Being honest and consistent
Acting with integrity
Admitting mistakes
Concerned for the treatment of people
Having realistic visions
Committed to relationships with professional colleagues
Congratulates success
Gets Results!
Passion
Concern for others
Ability to communicate and inspire
Decency
Humanity
Humility + Sensitivity
Respect for others
Not a soft option
The leader as servant not as hero
Inspiring others
Supporting a developmental culture
Focusing effort
Being decisive
Courageous
Strategies for change
Vision.
Clarity about outcomes and core issue
Good role model
Encouraging
Focussed 6

7. So What, Why does leadership matter to me?
Call out thoughts…..

8. Because we work in Teams
The approach taken to leadership and management matters to the people of the NHS because it affects care.
The quality of teams is crucial to the well being of the people of the NHS.
Commissioning adds a further dimension to this.
A little goodwill goes a long way….. 8

9. A good boss? Good Boss Consultancy Group Survey- private sector
More than two thirds of staff had been bullied or publicly humiliated
6 out of ten people with a bad boss have looked for a new job
Almost 70% of workers often criticise their boss to colleagues
Only 1% are made to feel proud and wanted
More than a third of staff with bad bosses admitted to sickies 9

10. Worst and Best bosses The worst bosses; The best bosses;
lack organisational skills
Disregard work-life balance
Poor at identifying problems
Provide no career options
Over-commit the team
Delegate difficult and unpleasant tasks
Leave things to the last minute
Provide little or no direction
Go for easy quick fix solutions
Keep changing direction
The best bosses;
Defend the team when necessary
Do not let personal life affect work
Give credit where it is due
Support career development
Always support team members
Are cheerful and positive
Are gently persuasive
Challenge decisions with which they disagree
Face up to difficulties
Have reasonable expectations 10

11. Hands out!

12. What matters How did you find the exercise?
What matters is the approach to leadership and management
What matters is how you do it
What matters is what you say, what you do and how you behave. 12

13. John Adair, the important words!
The 6 most important: I admit I made a mistake.
The 5: I am proud of you
The 4: What is your opinion?
The 3: If you please
The 2: Thank you
The 1: We
The least important: I