1. Local Government digital transformation task force
MAV Annual Conference
8 September 2016

2. The first multi-stakeholder group of its type in Australia
Digital Transformation Task Force established by MAV Board, started March 2016 (5 sessions so far)
A leadership group that champions local government business transformation, enabled through digital means, by setting the sector strategy, pathways and initiatives for execution that improve community outcomes.
This will be done in conjunction with state and federal governments and the private and civic sectors.
The first multi-stakeholder group of its type in Australia

3. Its multi-sectoral membership brings diverse perspectives and is highlighting collaboration opportunities
Keith Baillie
Surf Coast Shire Council
Paul Younis
Brimbank City Council
Sally Curtain
City of Casey
Gerard José
Mildura Rural City Council
Vijaya Vaidyanath
City of Yarra
Glenn Patterson
Yarra Ranges Shire Council
Peter Smith
Whitehorse City Council
Nerina Di Lorenzo
Moreland City Council
Helen Antsis
Baw Baw Shire Council
Alvaro Maz
Code for Australia
Michael McAllum
Global Foresight Network
Catherine Ball
Elemental Strategy
Dan Searle
Australian Digital Transformation Office
Jithma Beneragama
Department of Premier and Cabinet Victoria
Alison McNulty
Public Records Office Victoria
Rob Spence
MAV
State and Federal Government participation has highlighted the real potential for partnerships, resource sharing and funding assistance

4. Task force council CEOs believe digital transformation is now critical and urgent for local government
“We need to find a way to let our community access us wherever they are and not interact if they don’t want to”
“Rate capping will lead to no discretionary spend in 2 years unless we take costs out’
“There are 5 or 6 themes colliding and we need to make big decisions on systems replacement by the end of 2016”
“We’re 4 years into our digital strategy and there’s too many parts acting independently – need to know how we can link in with state and federal government initiatives”
“We’re working on ‘digital by design’ and want to share resources”
“We need to create efficiencies and remove silos”
“We don’t have a common understanding of the problem”

5. There are significant advantages to taking a sector approach to digital transformation
Reduces fixed costs for each council
Enables specialist skills to be secured/shared
Capacity to address more issues same time
There is no need to ‘reinvent the wheel’
Access to otherwise unavailable funding
Increases capacity of sector for all councils
Collaboration with federal/state/private

6. Our objective is supported by three focus areas & four enablers
Short term objective
Simpler, faster, valued and engaging community interactions with Local Government through digital transformation.
Focus areas
Developing capability, culture and conversation
Common, accessible view of the customer
Collaboration and inter-connectivity
Enabled by
Shared standards
Funding opportunities
Removal of legislative barriers
Infrastructure access

7. Work to date has delivered series of recommendations
Endorse Commonwealth digital service standard
Establish working groups to progress:
Animals
Disabled parking permits
Single view of the customer
Monitor progress of Victorian Local Government Enablement Platform (infrastructure access)
MAV investigates options for collaboration with state & federal governments, including funding
MAV provides a comprehensive communication to the sector

8. Local Government digital transformation governance model
Shared standards
Championing digital transformation
Co-ordination of activity/communications
Removal of barriers (as needed)
Digital Transformation Task Force
Councils
MAV
State Government
Commonwealth DTO
Civic/private sector experts
Animals Working Group
Disabled Parking Permits Working Group
Single View of Customer Working Group
Waste Working Group
Planning and Building Working Group
Infringements Working Group
MAV-led activity
Sector communication
Knowledge centre
Discussion groups
Road show and site visits
State & Federal Govt. funding
Consolidated research
Legislative barriers
Infrastructure – Local Govt. Enablement Platform
Joint CRM Procurement Working Group
State Govern-ment
Funding
Legislation
Systems
Federal Govern-ment
Funding
Systems
Initial Projects
Subsequent Projects
Source: Right Lane Consulting, 2016; Digital Transformation Workshops 5

9. How you can be involved?
Provide information, when asked, to help us shape our initiatives
Start talking to your organisation about digital transformation and assess your change readiness
Think about what you need… …and let us know how digital transformation could most benefit your council
Share with us your best practices that others could learn from

10. Where to from here?
Need to form working groups to progress the three priority initiatives
Continue to gather information and case studies for knowledge centre
Opportunity to include within post- election induction and conferences
Subsequent task force meetings will monitor & guide delivery of initiatives

11. Digital transformation
It’s not about websites
It’s not about transactions
It’s about reinventing organisations around the needs of citizens