1. Automated Communication
Yet Human
We are team b we have analysed new market opportunities for Wiraya
To start share something personal

2. My inbox
Too many advertisements
I ignore them

3. How to stand out from the noise?

4. Automated Communication-
Yet Human
Tech marketing company
Help businesses to provide relevant messages that stand out
This way they increase conversion while reducing customer churn
Real-time customer dialogue using latest machine learning technologies
Focus on improving outbound communication using data

5. Automated call engagement
CLOUD
Real-time
Data examples:
Age
Location
Message send
Gender
Language
Company type, call length
Helps to activate, engage and retain customers
Automated call engagement
Customer conversion
Historic Data

6. Personalized web-chat using Artificial Intelligence

7. Web chat today

8. Hi there. Are you looking for a new internet contract
Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for?
CHAT

9. Hi there. Are you looking for a new internet contract
Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for?
internet contract
Current Website
CHAT

10. CHAT Current Website Fingerprint based information
Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for?
internet contract
Telenor
Current Website
Fingerprint based information
CHAT

11. CHAT Current Website Fingerprint based information Open questions
Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for?
internet contract
Telenor
How much
Current Website
Fingerprint based information
CHAT
Open questions

12. CHAT Current Website Fingerprint based information Open questions
Hi there! Are you looking for a new internet contract? Our fiber connections are 20% faster than Telenor. How much monthly usage are you looking for?
internet contract
Telenor
How much
Current Website
Fingerprint based information
CHAT
Open questions
Automated but human

13. CHAT Data-driven Standalone Web Chat Generic
First real time web chat that uses machine learning techniques
Generic

14. CHAT Available 2017 Starter Pro Premium Interactions 1.000 5.000
Unlimited
Monthly fee
99$
400$
4.500$

15. 78% CLOUD+ Active Call Name: Mark Zuckerberg Age: 32
Location: Palo Alto
Status: Married
Last call rating: 4/5
Customer Happiness
78%
Actions:
Suggest new contract
Offer 5% discount

16. CLOUD+ Available 2017 Basic Additional Interactions 5.000 1
Monthly fee
5.500$
0.3$

17. Nitesh Agarwal
Bertalan Borsos
Viet Do
Fabian Eitel
Joana Iljazi

18. Backup

19. Current Customer Segments
Insurance
Telco
Gaming
Having > clients

20. Real-time voice analysis
Value Propositions
Real-time voice analysis
Intelligent chatbots
Voice analysis
Understand the tone of the customer at different points in the conversation
What are the actions and how do they change the output?
Using real time analysis on top of the personalized data we give a live suggestion action to take
Improve the outcome of each call
Intelligent chatbots:
So far only focusing on calls, texts, mail and
What about website users?
First: Approach them with a personalized chat message
If they respond let AI handle the communication
Then forward to real person if needed

21. Data-driven communication
THE NEW HOPE
Today we want to present you 2 innovations from Wiraya
First addition to existing Wiraya cloud
The second a brand new product

23. Business Model & Revenue Stream
Real-time voice analysis
Intelligent chatbots
Additional module in existing platform
Campaign pricing
Separate product
Implemented in customer website
Voice analysis: feature that needs to be paid on top
Chatbots: new product so can be bought individually
Not based on campaign pricing -> pay as you go

24. Data-driven customer outreach
Activate
Retain
Engage