2. British Gas have announced they are raising electricity prices by 12
British Gas have announced they are raising electricity prices by 12.5% from September.
Gas prices are unchanged, but people on duel-fuel bills will also see a price rise.
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
August 2017.

3. Less likely to consider switching to British Gas
More than 4 in 5 non British Gas customers say they are less likely to consider switching to British Gas.
NON CUSTOMERS
84%
Less likely to consider switching to British Gas
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
(65% much less likely)
August 2017.

4. More likely to consider changing energy suppliers
2 in 3 British Gas customers say they are more likely to consider changing energy suppliers.
BRITISH GAS CUSTOMERS
68%
More likely to consider changing energy suppliers
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
August 2017.

5. ELECTRICITY CUSTOMERS
3 in 4 electricity customers and 2 in 3 gas customers say they are now more likely to consider switching to a new energy supplier.
BRITISH GAS CUSTOMERS
ELECTRICITY CUSTOMERS
73%
More likely
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
GAS CUSTOMERS
65%
More likely
August 2017.

6. More than 3 in 5 all adults say their opinion of British Gas has decreased.
67%
Opinion decreased
63%
Opinion decreased
BRITISH GAS CUSTOMERS
54%
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
Non British Gas Customers
67%
+24%
August 2017.

7. More adults blame British Gas for the price rises than the government.
ALL ADULTS
87%
British Gas
45%
Both
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
50%
Government
August 2017.

8. NON BRITISH GAS CUSTOMERS
Non customers are more likely to consider British Gas to be at fault than customers, who are more likely to blame the government.
BRITISH GAS CUSTOMERS
NON BRITISH GAS CUSTOMERS
81%
British Gas
89%
British Gas
46%
Both
45%
Both
+10%
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
56%
Government
+19%
47%
Government
August 2017.

9. Adults want information about deals when considering new energy suppliers.
ALL ADULTS
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
August 2017.

10. Non British Gas customers are more interested in deals whereas British Gas customers would want to know about standard tariffs.
+13%
+7%
+9%
+12%
+31%
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
+99%
August 2017.

11. The majority of adults opinion of British Gas has decreased.
Since British Gas have raised their Electricity prices, non customers are less likely to consider switching to British Gas.
British Gas customers are more likely to consider changing energy suppliers. This is more pronounced among electricity customers, but gas customers are also more likely.
The majority of adults opinion of British Gas has decreased.
This effect is more pronounced amongst non customers who are more likely to blame British Gas for the price rises, compared to current customers.
Adults say they would like information about the financial impact when considering energy suppliers.
‘Any Cadbury’ = Cadbury + Wispa + Cadbury & Football
August 2017.