1. Servant Leadership ASQ Portland Section 0607
By Ed Landauer, C.Q.E., P.E.
May 9, 2017

2. Agenda Servant-Leader Concept Servant-Leader Characteristics
Servant-Leader Examples
A Path Forward

3. Servant-Leader Concept
Servant-Leader is servant first
Starts with the feeling that one wants to serve first
Then makes a conscious effort to lead
Difference shows in the care taken by a servant
Makes sure other people’s highest priority needs are being met
The check:
Do those served grow as persons?
Do they become healthier, wiser, freer?
Are they more likely to become servants?

4. Stages of Leadership Position Focus “I want to be the best” First Job
“I will help the team be the best”
“We can be the best”
“This group can be the best”
“I will run interference to make the organization the best”
“You can be the best- I will help you achieve it”
First Job
Second Job
Team Leader
Department/Division Manager
Operations Manager
General Manager

5. Authentic Leaders Are chosen by followers
Their ability to lead depends on the Leader’s skill for:
Withdrawal and action
Listening and persuasion
Practical goal setting and intuitive prescience

6. Marvelous and Frustrating Things about Servant-Leaders
It is not a tidy “how-to” checklist
It is a philosophy that embraces certain principles- but few prescriptions
It is not a destination- it is a path

7. Critical Characteristics of a Servant-Leader
Listening
Empathy
Healing
Stewardship
Awareness
Persuasion
Conceptualization
Foresight
Commitment to the growth of people
Building community

8. Transforming Ourselves to become Servant-Leaders
Recognize that we are equal to those we are leading
Become someone people look up to
Be willing to get our hands dirty
Be willing to sacrifice our own selfish desires for the benefit of the group
Take the initiative to ensure each person is needed and wanted

9. Examples/Experiences- both Positive and Negative
George
Steve
Leroy
John

10. A Path Forward-As a Manager who feels an obligation for the future, here are some things I can do:
Give my best attention to the young people entering the business
Give people responsibility and help them assume responsibility for their own growth
Give research opportunities to those who show promise
Give a person challenge and opportunity in his or her work
Give the opportunity for advancement to those who give indications of basic growth

11. Questions