1. MnSCU E-Student Services Meeting
Pat Shea
Darlene Burnett
June 26, Minneapolis, MN

2. WCET Founded in 1989 by WICHE 240 members
Institutions, Corporations, Non Profits, Government Agencies
45 states & 6 countries

3. WCET
The Cooperative advancing the effective use of technology in higher education.

4. Focus on Student Services
Principles of Good Practice 1995
Putting Principles into Practice
Accrediting Guidelines: Best Practices for Electronically-Offered Degree & Certificate Programs 2000
Beyond the Administrative Core
EduTools 2003
Audit Service 2003

6. Principles of Good Practice
Widely adopted
4 Principles re: Student Services
The program provides students with clear, complete, and timely information on the curriculum, course and degree requirements, nature of faculty/student interaction, assumptions about technological competence and skills, technical equipment requirements, availability of academic support services and financial aid resources, and costs and payment policies.
Enrolled students have reasonable and adequate access to the range of student services appropriate to support their learning.
Accepted students have the background, knowledge, and technical skills needed to undertake the program.
Advertising, recruiting, and admissions materials clearly and accurately represent the program and the services available.

7. Putting Principles into Practice
Survey of current approaches
General guidelines
Best practices tour
417 institutions responded from 17 western states
No school with a full array of services
15% required students to register in person at a site
90% offered face-to-face academic advising only
31% offered no special access to the library for distance students
37% required students to obtain their text books on their own
76% had no social networks to help distance students overcome sense of isolation
Only 44% offered personal counseling
Only 5% had retention plans for distance learners
Anology: Tanker vs. school of fish

8. Accrediting Guidelines
4 guidelines & protocols
Commitment to the program
Information for prospective students
Services for students
Sense of community

9. Beyond the Administrative Core
4 partners
4 deliverables
Commercial modules
Homegrown solutions
Guidelines for creating new services
Case studies
Resources
Best practices & Webcast series

10. EduTools Comparing student service products & service providers
Admissions
Assessment & Testing
Orientation
Academic Advising
Counseling
Career Planning
Tutoring

11. Audit: 10 Online Services WCET partnership with MnSCU alpha version
Admissions
Registration
Student Accounts
Catalog
Schedule of Classes
Financial Aid
Academic Advising
Orientation
Communications (institution to student)
Career Planning

12. Audit: 2 Pilot Schools Minneapolis Community & Technical College
Hibbing Community College
Sally Pinkston
Jim Antilla and team

13. Audit: 2 Pilot Activities
Institution Self-Audit Service
WCET Audit Service
Sally Pinkston
Jim Antilla and team