2. Chapter Objectives In this chapter, you will learn:
About consoles and snap-ins in Windows XP
How to use Windows XP features to secure the PC and protect users and their data
About the Windows XP registry
How to troubleshoot the Windows XP boot process
About tools for troubleshooting and maintaining Windows XP
Chapter 9: Managing and Supporting Windows XP

3. Computer Management
Computer Management is a console that consolidates several Windows XP administrative tools for managing the local computer and other computers on the network
To access the Computer Management console, click the Start button and then right-click My Computer on the Start menu. Click Manage on the shortcut menu
Chapter 9: Managing and Supporting Windows XP

4. Computer Management
Chapter 9: Managing and Supporting Windows XP

5. Microsoft Management Console (MMC)
Chapter 9: Managing and Supporting Windows XP

6. Microsoft Management Console (MMC)
Chapter 9: Managing and Supporting Windows XP

7. Security Using Windows XP: User Accounts and Profiles
A local user account enables users to log on to a single, specific computer, so that the account has access to resources on that computer
Built-in user accounts
Limited accounts
A domain user account allows users to logon to a computer, just like a local user account, except that the account is recognized by all of the computers in a domain
Chapter 9: Managing and Supporting Windows XP

8. Security Using Windows XP: User Accounts and Profiles
Each user account on a computer network is associated with a user profile, which stores desktop settings, applications, network and printer connection settings, and more
The first time you log on to a computer, the system creates a local user profile, which is stored on the computer’s hard disk
A roaming user profile is created by your system administrator and stored on a server on the network, so the profile is available every time you log on to any computer on the network
Chapter 9: Managing and Supporting Windows XP

9. Security Using Windows XP: User Accounts and Profiles
A mandatory user profile is a roaming user profile that can be used to specify particular settings for individuals or an entire group of users
Individual users cannot change a mandatory user profile
When defined for a group, a mandatory user profile often is called a group profile
Chapter 9: Managing and Supporting Windows XP

10. Security Using Windows XP: User Accounts and Profiles
Chapter 9: Managing and Supporting Windows XP

11. Security Using Windows XP: User Accounts and Profiles
Chapter 9: Managing and Supporting Windows XP

12. Security Using Windows XP: User Accounts and Profiles
Chapter 9: Managing and Supporting Windows XP

13. Controlling How a User Logs On
Welcome screen
To log on to the computer, a user clicks his or her user name and enters the password if a password has been set
The Welcome screen is not an available option if your computer is connected to a domain
Fast User Switching
Multiple users can share a computer, switching back and forth between users without closing the programs they are running
Chapter 9: Managing and Supporting Windows XP

14. User Groups
User groups are an efficient way for an administrator to manage multiple user accounts that require the same privileges and similar profiles
Windows XP sets up similar groups:
Administrators
Backup Operators
Power Users
Limited Users
Guests
Chapter 9: Managing and Supporting Windows XP

15. Adding a New User Group
Chapter 9: Managing and Supporting Windows XP

16. Group Policy
Group Policy defines and controls how programs, network resources, and the operating system behave for users and computers in an organization
The Group Policy console is a Microsoft Management Console snap-in
Group Policy can be applied using
Computer Configuration
User Configuration
Chapter 9: Managing and Supporting Windows XP

17. Group Policy
Chapter 9: Managing and Supporting Windows XP

18. Disk Quotas A disk quota limits how much disk space a user can access
Important when multiple users need to share a computer’s storage capacity
You can only set disk quotas if you are using NTFS
Chapter 9: Managing and Supporting Windows XP

19. EFS (Encrypted File System)
EFS is a technology which allows users to store their data in encrypted format
Encryption is the process of putting readable data into code that must be translated before it can be accessed
This process typically uses a key that encrypts the data and also provides a way to decrypt it, or translate it back into readable data
Decryption is the process of converting data from encrypted format back to its original format
Chapter 9: Managing and Supporting Windows XP

20. EFS (Encrypted File System)
Chapter 9: Managing and Supporting Windows XP

21. The Windows XP Registry
Chapter 9: Managing and Supporting Windows XP

22. Logical Organization of the Registry
Chapter 9: Managing and Supporting Windows XP

23. Physical Organization of the Registry
Chapter 9: Managing and Supporting Windows XP

24. Backing Up and Editing the Registry
When you make a change in the Control Panel, Device Manager, or many other places in Windows XP, Windows XP updates the registry
To backup the registry, you must select the option to back up the System State data during the backup process in the Windows XP Backup tool
The Registry Editor is a tool for viewing and changing settings in your system registry
Chapter 9: Managing and Supporting Windows XP

25. Backing Up and Editing the Registry
Chapter 9: Managing and Supporting Windows XP

26. Troubleshooting the Boot Process
If problems arise with the boot process, try simple things first (power, reboot, cables)
Windows XP provides tools to help solve problems with the boot process
Advanced Options Menu
System Restore
Windows XP Boot Disk
Recovery Console
Automated System Recovery
Reinstall Windows XP using the Windows XP CD
Chapter 9: Managing and Supporting Windows XP

27. Additional Windows XP Maintenance and Troubleshooting Tools
Chapter 9: Managing and Supporting Windows XP

28. Additional Windows XP Maintenance and Troubleshooting Tools
Chapter 9: Managing and Supporting Windows XP

29. Event Viewer
The Event Viewer tool displays logs about significant system events that occur in Windows XP or in applications running under the operating system
The Event Viewer displays three different types of logs:
Application log
Security log
System log
Chapter 9: Managing and Supporting Windows XP

30. Event Viewer
An information event is recorded when a driver, service, or application functions successfully
A warning event is recorded when something happens that may indicate a future problem
An error event is recorded when something goes wrong with the system
Chapter 9: Managing and Supporting Windows XP

31. Event Viewer
Chapter 9: Managing and Supporting Windows XP

32. Task Manager
Task Manager allows you to view the applications and processes running on your computer, as well as performance information for the processor and the memory
Task manager has several tabs:
Applications
Processes
Performance
Networking
Users
Chapter 9: Managing and Supporting Windows XP

33. Task Manager
Chapter 9: Managing and Supporting Windows XP

34. Dr. Watson and Memory Dumps
Dr. Watson is used to debug errors in applications by recording error events to a log file
Automatically starts behind the scenes when an application error occurs
Chapter 9: Managing and Supporting Windows XP

35. Dr. Watson and Memory Dumps
A memory dump saves the contents of memory at the time a stop error halts the system, in a file called a dump file
A stop error is an error so severe that the operating system stops all processes
A stop error also often is called a blue screen
Chapter 9: Managing and Supporting Windows XP

36. Windows Update
Windows Update provides an automated way to update the OS, applications, and device drivers made available on the Microsoft Web site
Administrator privileges are required if an update requires user interaction
To start Windows Update, first be sure the computer is connected to the Internet
Select Windows Update from the All Programs submenu on the Start menu
Chapter 9: Managing and Supporting Windows XP

37. Windows Update
Chapter 9: Managing and Supporting Windows XP

38. Additional Help and Support Resources
Windows Help and Support
Microsoft Web site
Windows Newsgroups
Chapter 9: Managing and Supporting Windows XP

39. Chapter Summary In this chapter, you learned:
About consoles and snap-ins in Windows XP
How to use Windows XP features to secure the PC and protect users and their data
About the Windows XP registry
How to troubleshoot the Windows XP boot process
About tools for troubleshooting and maintaining Windows XP
Chapter 9: Managing and Supporting Windows XP

40. Chapter 9 Complete