1. AM/PM Schedule Cascade
November 11, 2015

2. Main Objectives
1. To further provide convenience and helpfulness to our customers by extending operating hours
2. To accommodate customers that are available only in the morning or late at night.
3. To further increase pick-up/delivery efficiency
4. To further increase productivity and gain more market share

3. CCM/PDAs Objectives Differentiate New Setup to Old Setup
Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-Off’s
Communicate the New Timings
Book the customer to their Preferred Timings
Confirm booking to Customer

4. Differentiate New Setup to Old Setup
1 slot timings
13:00:00 – 21:00:00
3 slot timings
06:00:00 – 24:00:00

5. Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-off’s
Slot
Timings
Cut-off
1st Slot
06:00:00
12:00:00
14:00:00 Prior to the schedule day
2nd Slot
12:01:00
18:00:00
23:59:00 Prior to the schedule day
3rd Slot
18:01:00
24:00:00

6. Familiarization in UAE AM/PM schedule – 3 Window Timings and Cut-off’s

7. Thank you for calling LBC Hotline. How can I help you?
Sir / Ma’am, Happy Day!
Thank you for calling LBC Hotline.
How can I help you?
For Booking Inquiry
Meron na po kaming 3 timing slot.
6AM – 12PM / 12PM – 6PM / 6PM – 12MN
Anung oras po ba kayo available?
Salamat po. I-book po namin kayo sa preferred slot na available kayo.
Ma-accommodate po kayo sa preferred time nyo hanggang sa range time ng slot nyo.

8. AM PM Scope – Areas that is not included in project
EMIRATES
DISTRICT
CODE
ZONE
DUBAI
AL NADHA 2 4
AL QUSAIS
AL TWAR
MUHAISNAH 1
MUHAISNAH 2
MUHAISNAH 3
MUHAISNAH 4
DFC
A GARHOUD
AL WARQA 5
AL WARSAN
DUBAI SILICON OASIS
INTERNATIONAL CITY
MIRDIFF
MIZHAR
NAD AL SHEBA
NADD AL HAMAR
RAS AL KHOR
RASHIDIYA
UMM RAMOOL
EMIRATES
BURJ DOWNTOWN DUBAI 7
DUBAI
SHEIK ZAYED RD.
DUBAI LAND 10
YELLOW VILLAS
AL SUFOUH 1 11
AL SUFOUH 2
DUBAI INTERNET CITY
DUBAI MARINA
DUBAI MEDIA CITY
KNOWLEDGE VILLAGE
PALM JUMEIRAH
DUBAI INVESTMENT PARK 13
JEBEL ALI
JEBEL ALI FREEZONE
ENDURANCE CITY
INT'L MPZ
JUMEIRAH VILLAGE
Option 1: Large Box
Option 2: Extra Large Box

9. AM PM Scope – Areas that is not included in project
EMIRATES
DISTRICT
CODE
ZONE
ABU DHABI
MASDAR CITY 17
AL FALAH AREA / AL FALAH DISTRICT 18
SWEHAN
KHALIFA CITY B 19
BANIYAS EAST
BANIYAS WEST
AL WATHBA NORTH
AL WATHBA SOUTH
SHAMKA
SHAWAMEK
MAFRAQ
YAS ISLAND 20
AL BAHIA 21
AL BAHIYA
SHAHAMA 22
OLD SHAHAMA
NEW SHAHAMA
AL RABA 23
AL RABHA
SHAMHA 24
EMIRATES
GHANTOOT 25
ABU DHABI
AL FAYAH 26
WESTERN REGION 27
MADINAT ZAYED - WESTERN REGION
BEDA ZAYED - WESTERN REGION
SHABIYA - WESTERN REGION
SANAYA - WESTERN REGION
AL DAFRA - WESTERN REGION
AL KHRAIS - WESTER REGION
LIWA - WESTERN REGION
HABSHAN
SHAGAS 28
HAMEEM
AL MIRFA 29
AL RUWAIS
Option 1: Large Box
Option 2: Extra Large Box

10. AM PM Scope – Areas that is not included in project
EMIRATES
DISTRICT
CODE
ZONE
SHARJAH
NO RESTRICTION
EMIRATES
1. AL AIN
2.WESTERN REGION
3. AJMAN
4. RAS AL KHAIMAH
5.UMM AL-QUWAIN
6. FUJAIRAH.
Option 1: Large Box
Option 2: Extra Large Box

11. Frequently Asked Questions (FAQs)
Customer na nakabook on specific slot pero hindi nakuha? Makukuha pa ba natin ito within the day?
- Ang makukuha natin within the day ayun un nasa 1st and 2nd slot schedule. pwede natin ito I- bargain sa next availability time nila within the day. i-coordinate lang ito sa scheduler ng origin.
EXAMPLE: 9AM ORIGINAL SCHED – UMALIS ANG CLIENT AND ANG BALIK NYA AY 5PM NG HAPON. IPAPASA NATIN ITO SA MERON ORAS NG 5PM ON DIFFERENT PDA’S.
Customer nagpabook sa 1 slot after cut-off? Ma-accommodate pa ba natin ito?
- Of course makukuha ito, case to case basis ito. Pag ganito ang setup ng client kindly this ASAP to Ops origin para maisama namin ito sa routine sa umaga.
Option 1: Large Box
Option 2: Extra Large Box

12. End of Presentation Thank you!