1. PLATINUM MANAGED SERVICES
COSI Conference 2014
PLATINUM MANAGED SERVICES
anne freeman| senior consultant

2. Agenda Service components First implementation Sample benefits
Looking ahead

3. (1) SirsiDynix Cloud Solutions (6) Platinum Managed Services
Service Components
(1) SirsiDynix Cloud Solutions +
(2) Platinum Services
(3) Managed Services =
(6) Platinum Managed Services

4. SirsiDynix Cloud Solutions1
Server maintenance
Server replacement
Backup / disaster recovery
System monitoring
Required for Platinum Managed Services

5. Platinum Services 2 SureSailing consulting Additional consulting hours
eLearning subscriptions
Selected group trainings
API subscription
20% services discount
And more

6. Managed Services 3 Routine System Administration &
Annual Administrative Tasks
Third-party Interface Support

7. Routine System Administration
System monitoring
Finished reports
Detect and correct
System configuration
User Categories
Circulation Map …

8. Routine System Administration
Reporting
Maintenance reports
Notices
Statistics
Data purge
Set up and maintain

9. Annual Administrative Tasks
Acquisitions end-of-year rollover
Extension of closed dates
Review of fees and fines
Annual reports

10. Third-party Interface Support
Free stock interfaces
MARC exports
Summon, UnityUK etc.
Proprietary export formats
LibraryThing for Libraries, UnityUK etc.
Collect and load MARC files
E.g. BDS

11. Third-party Interface Support
EDI extensions and changes
New vendors
New messages
Custom report maintenance

12. First Implementation
Explore York Libraries and Archives Mutual Limited
Formerly City of York Council

13. Explore York Libraries
Unicorn/Symphony since 2001
Hosted since 2012
Shared system administration
One system administrator retiring
Symphony and API experience

14. Explore York Implementation
Taking the plunge
Contract signed September 2013
Live since March 2014
Defining the service
Establishing protocols
Establishing boundaries

15. Sample Benefits New User Categories Domain name change
Removing sensitive data
Custom reports
Free from stock
"Purchased" from Platinum Consulting hours

16. Sample Benefits Library closure Changes to be reversed at re-opening
Configuring/reconfiguring hold map
Editing item location
Editing pickup library
Custom user notices
Custom data lists
Changes to be reversed at re-opening

17. Looking Ahead East Midlands Consortium Loose consortium
Five authorities
Plus one more proposed
Three current Symphony customers
Two new to Symphony
Varying levels of Symphony experience/expertise