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Published byLawrence Hensley Modified over 7 years ago
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‘Supporting and Developing the Tool’ Amanda Norris Julian Fox
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Areas to be covered Communication Process Typical Queries
Validation Checks Development Issues
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Communication Process
Help Line – Guidance Manual Online Help Online training – new members of staff
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Typical Queries Waste Queries Validation Issues
Data Roll-up and Authorisation Selection List Queries User Administration Requests
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Helpline Queries
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Validation Checks CSV Download Checks for WCA / WDA / UA
Feedback to Local Authorities Consultation with Defra and EA
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Technical support of the tool
Bug list Logging any reported technical problems Prioritising and fixing bugs Development List Improvements to functionality Incorporating users’ feedback
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Development List – Sources
Feedback from training sessions Helpline calls & s Suggestions from all levels of user
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Development – Progress
Full list of development options reviewed – summer 2005 Key items for next phase of development identified Key items currently in development
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Development – progress
Key items include Default answers & comments from previous quarter
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Development Issues Bug List Development List
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Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet
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Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet Audit trail
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Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet Audit trail Enhanced CSV download
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Future development Development List – continue to be maintained
Future phases of development as time and resources allow
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