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‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

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Presentation on theme: "‘Supporting and Developing the Tool’ Amanda Norris Julian Fox"— Presentation transcript:

1 ‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

2 Areas to be covered Communication Process Typical Queries
Validation Checks Development Issues

3 Communication Process
Help Line Guidance Manual Online Help Online training – new members of staff

4 Typical Queries Waste Queries Validation Issues
Data Roll-up and Authorisation Selection List Queries User Administration Requests

5 Helpline Queries

6 Validation Checks CSV Download Checks for WCA / WDA / UA
Feedback to Local Authorities Consultation with Defra and EA

7 Technical support of the tool
Bug list Logging any reported technical problems Prioritising and fixing bugs Development List Improvements to functionality Incorporating users’ feedback

8 Development List – Sources
Feedback from training sessions Helpline calls & s Suggestions from all levels of user

9 Development – Progress
Full list of development options reviewed – summer 2005 Key items for next phase of development identified Key items currently in development

10 Development – progress
Key items include Default answers & comments from previous quarter

11 Development Issues Bug List Development List

12 Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet

13

14

15 Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet Audit trail

16

17 Development – progress
Key items include Default answers & comments from previous quarter Quarter Summary Sheet Audit trail Enhanced CSV download

18

19 Future development Development List – continue to be maintained
Future phases of development as time and resources allow


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