1. ‘Supporting and Developing the Tool’ Amanda Norris Julian Fox

2. Areas to be covered Communication Process Typical Queries
Validation Checks
Development Issues

3. Communication Process
Help Line –
Guidance Manual
Online Help
Online training – new members of staff

4. Typical Queries Waste Queries Validation Issues
Data Roll-up and Authorisation
Selection List Queries
User Administration Requests

5. Helpline Queries

6. Validation Checks CSV Download Checks for WCA / WDA / UA
Feedback to Local Authorities
Consultation with Defra and EA

7. Technical support of the tool
Bug list
Logging any reported technical problems
Prioritising and fixing bugs
Development List
Improvements to functionality
Incorporating users’ feedback

8. Development List – Sources
Feedback from training sessions
Helpline calls & s
Suggestions from all levels of user

9. Development – Progress
Full list of development options reviewed – summer 2005
Key items for next phase of development identified
Key items currently in development

10. Development – progress
Key items include
Default answers & comments from previous quarter

11. Development Issues
Bug List
Development List

12. Development – progress
Key items include
Default answers & comments from previous quarter
Quarter Summary Sheet

15. Development – progress
Key items include
Default answers & comments from previous quarter
Quarter Summary Sheet
Audit trail

17. Development – progress
Key items include
Default answers & comments from previous quarter
Quarter Summary Sheet
Audit trail
Enhanced CSV download

19. Future development Development List – continue to be maintained
Future phases of development as time and resources allow