1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007

2. Definition of the working groups tasks
Mounir ZOUGGARI
Ad Hoc Developing Countries Group
Convenor In the ISO TC 224
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

3. ISO standards test process
Stage 1 Identification of interested parties
Stage 2 Standards analysis Objectives VS gaps Action plans definition Indicators choosing
Stage 3 Action plans implementation Indicators monitoring
Stage 6 standards revision
Stage 5 evaluation and capitalisation
Stage 4 Impacts analysis
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

4. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
Objectives of the working groups: Studying a standard extract to “practice” the standards
Expected results :
Clarifying the text understanding
According to this ISO extract standard, making a quick assessment of the current situation in each country
Designing possible action plans and indicators
Proposing any modifications / improvements of the standards
What are the constraints and consequences to implement this standard extract in each country ?
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

5. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
“Time to establish new provisions” Presentation of the ISO extract
In “Objectives for the service in respect of users’ needs and expectations”
4.3.1 Time to establish new service provisions
The user expects to be provided with the service in a reasonable and specified time within the service area.
An explanation may be required on the specific conditions under which the service can be provided and when.
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

6. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
“Time to establish new provisions” Presentation of the ISO extract
In “Guidelines for satisfying users’ needs and expectations”
5.3.1 Time to establish new service provisions
The water utility should establish a standard time for new service provision in network systems, and commit to achieve this target for all regular connections.
In all systems, the water utility should be able to estimate and clearly communicate to the user the time that it takes to establish a new service or connection. The estimate should include a reasonable allowance for unexpected local conditions or delays.
¾ The standard time should be defined as the period from the time the user application procedure is
completed to when the service is available for the user.
¾ The application procedures should be clearly specified by the water utility.
In the absence of a piped network system, the user should be informed about when the service is to be provided either through an infrastructure extension or through alternative means of service.
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

7. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
“Time to establish new provisions” Presentation of the ISO extract
In “Assessment criteria for service to users”
6.3.1 Time to establish new service provisions
¾ compliance with the standard service connection time,
¾ simplicity of establishing a new service connection,
¾ average time to establish alternative forms of service provision.
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

8. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
PLAN DO
Service components
objectives
process
ACT
Criteria
activities
results
IPs
évaluation
CHECK
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

9. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007
Thank you
Mounir ZOUGGARI
WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007

10. WBI/InWEnt/AfWA/NWSC Workshop, KAMPALA, July 24-27, 2007