1. Timewise Repair Workshop & Customer service train the trainers
Working on yourself is a never-ending pursuit!
SSD Julia Shantal Aw

2. Key Ingredients
At the heart of every TimeWise Repair® product is the patent-pending Volu-Firm® Complex, a perfect union of three ingredients so vital to skin that it is in every product formula. It contains:
Plant stem cells.
Tripeptide 1, a specialized peptide.
A skin volume-supporting peptide.
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4. Timewise Repair Cleanser
This is the pampering cleanser that your skin has been searching for.
Every day, skin cells that are ready to be sloughed away accumulate on the skin’s surface. As skin ages, this process slows, diminishing the natural radiance that can help your skin look healthy and young. TimeWise Repair® Volu-Firm® Foaming Cleanser is a rich, luxurious formula that gently sweeps away complexion-dulling impurities as it leaves skin feeling revitalized and hydrated. The moisture-rich foam thoroughly cleanses and renews skin texture, leaving pores looking less noticeable. Designed to be gentle to skin, it also helps support the delicate skin barrier, an important benefit. As skin ages, it becomes thinner and more susceptible to moisture loss and external irritants. This soothing cleanser provides a luxurious daily skin care experience, helping to retain natural lipids so skin doesn’t feel stripped or dry. It’s the ultimate indulgence – having skin that feels baby-soft, nourished and perfectly ready for the next step in the TimeWise Repair® regimen.
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5. Revealing Radiance Facial Peel
Thanks to the power of glycolic acid, skin’s own natural renewal process is enhanced as younger-looking, more radiant skin is revealed. See clinically tested results in two weeks!*
Skin looks brighter.
Skin texture is significantly improved.
Fine lines and wrinkles look reduced.
Skin tone looks more even.
*Results based on a four-week independent clinical study in which 45 women used TimeWise Repair® Revealing Radiance™ Facial Peel twice a week
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6. Key Ingredients Key Ingredients Glycolic Acid
A highly effective exfoliant and the most widely recognized alpha hydroxy acid (AHA).
It also has the reputation of being among the safest.
Marine Extract
Since some people can experience dryness after using a peel, the formula also contains a marine extract which has been shown to have hydrating benefits.†
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7. Wrinkle Filler
Targeted formula immediately fills in deep wrinkles and helps improve their appearance over time.
100% of women showed an improvement in the appearance of wrinkle severity.*
Significantly impacts the appearance of all six wrinkle zones.**
Deep wrinkles appear to be visibly plumped.
Deep wrinkles are targeted by retinol.
Won’t flake or ball up. Dries to an invisible finish.
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8. Eye Cream awaken tired eyes and give them a lifted look.
Targets deep lines, wrinkles and sagging skin.
Targets undereye bags, puffiness and dark circles.
Targets crepiness and dry skin.
Increases skin moisture for 12 hours.
Features a unique liquid crystal delivery system that helps enhance effectiveness.
Contains the benefits of the Volu-Firm® Complex.
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9. Volu-Firm Serum
Recover the firmness of youth. This scientifically advanced serum helps provide the appearance of youthful firmness, volume and lift among other important benefits.
Visibly helps firm and lift skin.
Targets skin resilience.
Restores the look of youthful volume and vibrancy.
Restores skin suppleness.
Softens the look of lines, wrinkles and crepiness in the neck area.
Immediately increases skin moisture by 61 percent.
Contains the benefits of the Volu-Firm® Complex.
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10. Day Cream
Formulated to help protect against future damage and to help existing damage be less noticeable.
Restores skin’s youthful cushion.
Formulated to help minimize skin reaction to external irritants.
Skin tone appears more even.
Helps protect against skin-aging UVA/UVB damage.
Increases skin moisture for 12 hours.
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11. Night Cream
Reveal youthful-looking skin with retinol. Helps reveal radiant-looking skin.
Reduces the appearance of deep lines and wrinkles.
Helps improve advanced signs of aging.
Skin tone appears more even.
Helps neck area look noticeably smoother.
Increases skin moisture for 12 hours.
Contains the benefits of the Volu-Firm® Complex.
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12. Testimonials
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16. Good Customer Service Experience
How to Create
Good Customer Service Experience
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17. Things to note during class :
Take note of tissue boxes, cotton pads and cotton buds – to be given to customers whenever they need it.
Mirrors – free of thumbprints
Products – look new and clean
Hair patch / Pens/ Customer Profiles/ Lookbooks
Remember all your customers’ names
Make your customers feel important
Build meaningful relationships.
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18. Things to note : Smile Create meaningful conversations with customers
Accept people for who they are
Win people to your way of thinking
Arouse enthusiasm
Be a more entertaining conversationalist
I-Story to be more impactful to the other person
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19. Things to note: Keep praising customers during classes
Give honest and appreciation sincere gesture
Keep repeating that next class we will teach you eye spa, smokey eyes, slimming classes etc
Energise people not drain them
Keep telling 3 types of customers you can be in Mary Kay.
Don’t criticise, complain or condemn customers
Don’t roll eyes infront of customers
Don’t put customers down
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20. Customers will be excited to pick your calls or reply your msgs.
Arouse in the other person an eager want – customise classes for customers
Customers will be excited to pick your calls or reply your msgs.
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21. Ways to make people like you:
IF you want to be an effective communicator, to be popular among your group. You have to be interested in people.
Encourage customers to talk about themselves, so you listen and understand and be genuine in know ing them
Seek first to understand than be understood
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22. Other Ways to make customer service sparkle:
Speak to customers – be cheerful and smile at people – frown use 72 muscles while a smile takes 14! Call people by their name
Listen to your customers to find out what they really want from you
Do things the way customers want them done
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23. Treat your customers in a manner that you want them to be treated.
Make sure your customer knows what product or service you provide so they know exactly what they are getting from you
Handle customer complaints with care and concern. Make sure they feel their business is important to you.
Always return phone calls to customers
If customers can’t come to you for classes, you offer to go to their house.
Always achieve win-win situation.
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24. Always turn up on time for your customers Add value to your customers
Don’t make promises to customers that you can’t keep
Ask your customers what kind of service they would like and find ways to put their suggestions into practice.
Know your customers background.
Understand and implement proper body language
Tell the customer what you can do and not what you can’t
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25. Quick Homework How many people you want to smile a day?
Grateful list – Grateful homework daily
Wish how many people happy birthday
Build relationships with your neighbours,
Friends, and colleagues – how many people you want to start building that relationship with?
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26. How many customers / friends you are meeting on daily basis?
Have you know their background?
Treat customers like lovers – if you offend a customer, consider a small gift to make up. You might turn an unhappy customer
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27. How to make relationship long lasting?
I like to meet in nice locations – set the scene
Bring a gift – it’s not to demonstrate that I am spending a lot of money on them, but I am already thinking about their interests.
Make friends first
Do business last
Pick up the bill – of course, if they insist on splitting the bill I am ok with it
Follow through
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28. Everyone has an invisible sign hanging from their neck saying, 'Make me feel important.' Never forget this message when working with people.
Mary Kay Ash
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29. Share your ACTION PLANs!
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