1. CCEA Professional Business Services Workshop#1
The Consultancy Process
Neil McKeown, Head of Consulting
7 April 2017

2. Agenda 01 02 03 04 05 Who are we and what do we do?
How do we do it? 05
What does consultancy deliver? 02
What is consultancy? 04
How have we helped?

3. Who are we and what do we do?
Digital Effectiveness
Portfolio Prioritisation
Agile Business Case
Service Definition
Application Development
Solution Architecture
Mobile / Cloud
Full Stack
Data Enablement
Data Quality
Data Migration
Data Analytics
Training
Enterprise Architecture
Enterprise Data
Programming 40
120 40 20
Neueda Network:
600+ resources

4. What is consultancy?
“…the creation of value for organisations, through the application of knowledge, techniques and assets, to improve business performance. This is achieved through the rendering of objective advice and/or the implementation of business solutions.”
The Management Consultancies Association (MCA)

5. How do we do it? Five phases Define strategy & objectives
Gather data & analyse
Develop solution
Implement solution
Operate solution & monitor performance
ENTRY
DIAGNOSIS
ACTION PLANNING
IMPLEMENTATION
TERMINATION
Five phases

6. Digital transformation - NIE Networks
The Challenge: transform the NIE Networks Connections business unit so that it (i) opens the market to competition, (ii) is compliant with new legislation, and (iii) is able to operate in the competitive market.
Delivery of 23 transformational projects
Projects cover:
Compliance
Finance
IT & Process
Commercial
Organisation Development
Full compliance with legislative and regulatory requirements
Significant business changes implemented every 6 to 8 weeks “
We have been waiting 17 years for this!
- piece of functionality that was delivered release 1 inside 8 weeks “
‘Will I need a CR for that?’
– Early sprint planning sessions when a change in scope was welcomed (answer was no)

7. Analytics solution - Belfast Met
The Challenge: To implement a strategic Business Intelligence infrastructure for Belfast Met to provide transparency on the key performance indicators of the business.
1100 staff with access to dashboards
Training Contracts
£3M+
77% Success rate*
*Dept of The Economy Performance Statistics “ “
For the first time…we have access to real time, easy to digest information that shows how we are performing at all levels.
“Excellent management of information which has improved e-register completion by at least 40%”
BI driven from 1
master data record
90.1% student Retention rate*
*Dept of The Economy Performance Statistics
Belfast Met CEO
Head Of Faculty
It’s no exaggeration to say that socks were knocked off.
This is really great work. The reports are well targeted at key performance activity.
Curriculum Area Manager

8. What does consultancy deliver?
Strategic solutions to challenges
Alignment with business objectives
Stakeholder commitment
Velocity & pace

9. Get in Touch Neil McKeown Rachael Bland Head of Consulting
Rachael Bland
Head of Analytics