0. Emotions
and
Moods
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1. Emotions—Why Emotions Were Ignored in OB
Emotions are critical factor in employee behavior.
The “myth of rationality”
Emotions of any kind are disruptive to organizations.
Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
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2. Affect A broad range of emotions that people experience
What Are Emotions?
Affect A broad range of emotions that people experience
Emotions Intense feelings that are directed at someone or something
Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus
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4. Mood as Positive and Negative Affect
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5. Sources of Emotions and Moods
Personality
Day and Time of the Week
NOT Weather
Stress
Social Activities
Sleep
Exercise
Age
Gender
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6. Gender and Emotions Women Men Can show greater emotional expression
Experience emotions more intensely
Display emotions more frequently
Are more comfortable in expressing emotions
Are better at reading others’ emotions
Men
Believe that displaying emotions is inconsistent with the male image
Are innately less able to read and to identify with others’ emotions
Have less need to seek social approval by showing positive emotions
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7. External Constraints on Emotions
Organizational Influences
Cultural Influences
Individual Emotions
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8. Emotional Labor
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions.
Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.
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9. Felt vs. Displayed Emotions
Felt Emotions
An individual’s actual emotions
Displayed Emotions
Emotions that are organizationally required and considered appropriate in a given job
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10. Emotional Intelligence
Self-awareness = Know how you feel
Self-management = Manage your emotions and impulses
Self-motivation = Can motivate yourself and persist
Empathy = Sense and understand what others feel
Social Skills = Can handle the emotions of others
Research Findings: Characterize high performers, high EI scores, not high IQ scores.
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11. OB Applications of Emotions and Moods
Emotions and Selection
Emotions affect employee effectiveness.
Decision Making
Emotions are an important part of the decision-making process in organizations.
Creativity
Positive mood increases creativity.
Motivation
Emotional commitment to work and high motivation are strongly linked.
Leadership
Emotions are important to acceptance of messages from organizational leaders.
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12. OB Applications . . . (cont’d)
Interpersonal Conflict
Conflict in the workplace and individual emotions are strongly intertwined.
Negotiation
Emotions can impair negotiations.
Customer Services
Emotions affect service quality delivered to customers which, in turn, affects customer relationships.
Job Attitudes
Can carry over to home
Deviant Workplace Behaviors
Negative emotions lead to employee deviance (actions that violate norms and threaten the organization).
© 2007 Prentice Hall Inc. All rights reserved.