1. SYMPOSIUM OUTCOMES AND THE WAY FORWARD
Marinus C. F. Heijl
Acting Director
Air Navigation Bureau
ICAO
30 March 2007
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2. Presentation outline Review of the week What we learned
The way forward
Secretariat follow-up
Participants follow-up
What’s next?
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3. Review of the week
Day 1: High level introductions to set the framework
Day 2: Operational Performance
Day 3: Economic and Management Performance
Day 4: Systems performance
Day 5: The way forward

4. Keynote highlights
The emphasis on performance comes from the growing reality of corporatized air navigation services and the pressure for greater accountability
It is important that all regions gradually reach equivalent levels in performance management
Global harmonization is critical if we are to establish a global performance-based air traffic management system
We need a seamless system, and that means working together to standardize and develop a consistent way to measure performance

5. Summary of day 1 High level introductions to set the framework
Review of the air navigation system
Transition to a global air navigation system
Global Air Navigation Plan
Global Aviation Safety Plan
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6. Summary of day 1 Operational performance
Setting Performance objectives
Performance based transition
Meeting expectations
Economic and Management Performance
Productivity measures and governance
User charges
Systems performance
Communications, navigation, surveillance
Safety performance
Measuring safety
Data collection and analysis
Acceptable levels of safety

7. Measuring performance by meeting expectations
Summary of day 1
Measuring performance by meeting expectations
Capacity
Cost-effectiveness
Efficiency
Environment
Flexibility
Global interoperability
Access and equity
Participation
Predictability
Safety
Security

8. Performance Hierarchy
Summary of day 2
Performance Hierarchy
Level 1: Political and Socio-Economic Requirements
Level 2: Expectations - RASP
Level 3: ATM Component Functionality - RTSP
Level 4: System Requirements (e.g., RNP, RCP)
Level 5: Technologies (incl. standards, specifications)
Initially defined in Global ATM Operational Concept
Layers represent different views of the ATM system
Allows tracing of performance impact
Changes at lower levels impact next layer above
Leads to expectations
Helps understand and communicate performance case
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9. Performance based transition
Step 1
Expectations, performance objectives
Step 2
Performance gaps
Step 3
ATM operational concept
Operational improvements (Global Plan)
Implementation

10. Summary of day 2 Acceptable levels of safety
Safety performance indicators
Safety performance targets
Implementation of performance based systems
NextGen
SESAR
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11. Stakeholders’ perspective
Summary of day 2
Stakeholders’ perspective
Collaborative decision making
Cooperation
Work together to establish performance indicators

12. Summary of day 3
Economic and management performance measurement applies to all ANSPs, large or small, regardless of the form of ANSP’s governance/ownership
Performance measures are important management tools for providers, regulators and users. Economic and management performance measurement can be applied to all aspects of air navigation services and to all ANSPs, large or small, regardless of the form of ANSP’s governance/ownership
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13. Summary of day 3
Common understanding on minimum reporting requirements – four main areas:
Safety
Quality of service (such as capacity, delay and flight efficiency)
Productivity
Cost-effectiveness
The common understanding on minimum reporting requirements in relation to information disclosure on economic and management performance of ANSPs is that they should apply to four main areas:
1. Safety
2. Quality of service (such as capacity, delay and flight efficiency)
3. Productivity
4. Cost-effectiveness
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14. Summary of day 3
Taking into account local/regional circumstances, establish key, high level, value-added indicators that are:
developed in consultation with users
based on reliable information
relevant
focused on results, not on process
To measure economic and management performance, key, high level, value-added indicators should be used, taking into account local/regional circumstances, and in consultation with users. Performance measurement should focus on results, not on the process. The indicators should be based on reliable information, while the data collection should not be onerous, and should be simple and relevant.
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15. Summary of day 3
Optional guidelines on economic and management performance in ICAO’s document “Performance Management and Measurement for Air Navigation Services Providers” is available on the Symposium Web site
States should encourage their ANSPs to measure performance at least in the areas of safety, quality of service, productivity and cost-effectiveness based on the optional guidelines on economic and management performance of ICAO’s document “Performance Management and Measurement for Air Navigation Services Providers”, which is available on the Symposium Web site.
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16. Summary of day 3
Economic and management performance of ANSPs is to be addressed by the Conference on the Economics of Airports and Air Navigation Services (CEANS) – September 2008
Economic and management performance of ANSPs will be on the Agenda of the Conference on the Economics of Airports and Air Navigation Services (CEANS), to be held in September 2008.
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17. Summary of day 4 Performance Based Navigation
Final draft PBN manual on ICAO-NET
State Letter with all navigation specifications (April 2007)
“Introduction to PBN” Seminars
Ten seminars from June 2007 to June 2008

18. Performance-based communications and surveillance
Summary of day 4
Performance-based communications and surveillance
RCP type specifies communication transaction time, continuity, availability, integrity
RCP manual on ICAO-NET
Standards for Annexes 6 and 11
The RSP framework shows a set of RSP values, each of which is associated with set figures for:
Accuracy, availability, integrity, latency, update rate, continuity, coverage
Panel work programme to progress RSP
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19. A performance-driven approach to safety requires
Summary of day 4
A performance-driven approach to safety requires
Data
Just Culture
A measurement system
Analysis capability
Key Performance Indicators
A fully functioning SMS
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20. The way forward - ICAO
Advance the performance work in the operational, technical, safety and economic areas
Secure global interoperability between major air navigation initiatives (SESAR-NexGen) and remaining regions
Develop and promote minimum reporting requirements for ANSPs on performance
Develop a methodology to measure the eleven expectations (KPAs)
Develop guidance to facilitate collaborative decision making
Accelerate PBN implementation
Progress the above with governing bodies

21. The way forward - participants
Implement RNAV and RNP in accordance with the PBN concept
Use the Global Air Navigation Plan in performance based transition planning
Collaborate on establishing performance indicators
ANSPs to measure and report on performance
Use the ICAO KPAs for performance management
States implement Safety Programmes and establish acceptable levels of safety
Service providers, aircraft operators, aerodromes and maintenance organizations implement safety management systems
Use the Global Aviation Safety Plan to meet safety performance objectives

22. Global performance management?
Performance framework
performance targets
performance measurement
reporting mechanisms
performance review
transparency and public disclosure
Global mechanism?