1. Building Cleaning Services (BCS)
Hannah Crouch
Assistant Contracts Manager

2. Who we are
BCS is Caerphilly Council’s in house service provider responsible for providing a wide range of services to suit the needs of our customers.
We were first established in 1996, the service has grown over time and we currently employ 460 operational staff with 10 support staff.

3. Our Cleaning Services
We are highly trained and skilled in the following;
General Cleaning
Kitchen Cleaning
Carpet and Upholstery Cleaning
High Level Cleaning
Wall Washing
Removal of Blood & Bodily Fluid Spillages

4. Our Customers Visitor Centres Primary and Secondary Schools
Offices & Depots
Leisure Centres
Libraries
Day Centres
Visitor Centres
Museum
Bus Stations
Public Conveniences
Sheltered Housing Complexes

5. Our Specialist Services
Some of our specialist services include;
VOIDS (empty Council properties)
Specialist Cleaning (Environmental Health/Social Services Referrals)
Corporate Window Cleaning (using the latest technology)
Portable Appliance Testing (PAT) for the whole of the authority

6. Specialist Cleaning for Internal Departments
Internal sections such as Social Services, Environmental Health, Housing and Building Maintenance request cleaning for a variety of reasons. Some examples are;
When an occupier is evicted
When an occupier goes into hospital
When a property is inhabitable
We work in partnership with Waste Management when our specialist cleaning team deal with house clearances. This is where properties have been neglected and assistance is needed in clearing waste such as;
Household waste
Furniture
Electrical appliances
In extreme cases; faeces and urine prior to undertaking a deep clean
Where infestation has been identified we work alongside Environmental Health for the related property to be fumigated prior to cleaning.

7. Specialist Cleaning
Every property is unique and any potential risks need to be identified i.e. signs of needles, drug use, body fluid spillages and each case can be highly sensitive. A quote is provided, the teams are briefed and the relevant equipment/materials organised. When a deep clean is completed a further visit is made to the property to ensure all requirements have been fulfilled.

8. The Specialist Cleaning Teams
Our teams are highly trained as health and safety is of paramount importance to enable them to respond to a variety of challenges. They work extremely hard to ensure all properties are ‘turned around’ in 48 hours. Team members are discreet and compassionate and have stated that they “like to leave the property in a condition that they themselves would live in,” delivering the extra mile. Being a member of the specialist cleaning team is not for the faint hearted. A selection of before and after photos are shown on the slides overleaf.

9. Examples of Dirty Properties

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18. What can we offer you? Removal of furniture / rubbish via Cleansing
Electrically tested appliances (Portable Appliance Testing) i.e. cooker, fridge, washing machine
Window / gutter cleaning including fascia‘s and frames
A clean property within 48 hours

19. Provide competitive quote
What happens next?
Contact us
Arrange assessment
Provide competitive quote
Yes – go ahead
No thank you
Payment taken
No further action
Clean undertaken

20. Get in touch
Each property will need to be assessed and a quote provided Contact Us Phone:

21. Any Questions?

22. Thank you for listening