1. YOUTH YOUTH YOUTH YOUTH YOUTH YOUTH Welcome Slide Discussion Points:
Who is presenting today?
Where are restrooms?
How long will the training be?
When will a break be given?
Any Questions?
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Summer Youth
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Summer Youth
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Summer Youth
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System
Capturing Younger
Generations
YOUTH
MATTER
Leadership
Hope
Career
Potential
And A Future
Job Readiness Workshop
Creative Action
Academic
Excellence
Presented by the Fresno Regional Workforce Investment Board’s All Youth One System

2. Purpose of This Workshop
Your Worksite Supervisor will be evaluating YOU on some of the following topics:
Employee Dress
Attendance and Punctuality
Following Directions
Team Player
Honesty
Communication Skills
Attitude
We want YOU to SUCCEED!!!
Explain how 1-5 are not good reasons to fail and all could have been avoided.
We expect 100% success from all youth who enter a summer worksite.

3. Session 1 Workshop 1. Work Place Professionalism First Impressions
Appropriate dress
Grooming/hygiene/tattoos/piercings
Interview Skills
Attitude Check/Maintain a Positive Attitude
2. Work Place Ethics
Dependability (punctuality/promptness)
Responsibility/ownership/learn from mistakes
Time Management/staying productive/taking initiative
Information Privacy
3. Work Place Communication
Asking for help/Following Directions
Appropriate Language on the job
Properly Communicating Problems
Teamwork/Getting along with others
4. Career planning and discovery with O*NET or PESCO results
5. Participant Responsibilities
Review Youth Survival Guide
Briefly go over topics to be covered in entire workshop

4. Session 2 Workshop Must include: 5. Employment Planning
Academic and Career Assessment Worksheet
How to fill out a Job Application
Job Search/Registering for
Labor Market Research / Career Ladders
Complete careersinthevalley.com resume
6. WIA Youth Personal Profile
7. Your Academic and Career Portfolio
Must include:
Personal Profile
Resume
Master Job Application
Briefly go over topics to be covered in entire workshop

5. Session 1 Workplace Professionalism

6. Workplace Professionalism “First Impressions”
How long does it take for a potential employer to make a decision about you?
A Seconds
B Minutes
C Hour
D Days
Have youth guess which answer is correct. Answer A is correct and will bounce with a sound when prompted.

7. Workplace Professionalism “First Impressions”
Recent studies show that people can make an unconscious decision about you within the first 10 seconds of meeting you – so you have to make it count!
What happens in this first 10 seconds?
You make your first impression as an employee.
Appropriate Dress
Grooming/Hygiene/Tattoos/Piercings
Eye Contact
Handshake
Talk about how making a positive first impression is extremely crucial. Appropriate dress and grooming hygiene will be talked about in the next few slides.
Eye contact is very important. Although it may feel awkward to keep eye contact with your supervisor or co-workers, it is important that you appear confident in yourself. Averting the eyes too often can signal that you are insecure or will not be able to represent your employer in a socialized setting.
A firm handshake is important. Do not “over squeeze” – this can be seen as a dominating gesture. Remember, you work for them – not the other way around. You also don’t want to go all “limp noodle” on them – this conveys insecurity.
Activity
Have youth practice handshakes?

8. Workplace Professionalism “Appropriate Dress”
Varies by worksite.
During your interview and on your first day of work, it is a good idea to “over-dress” until you find out what is appropriate for your worksite.
Generally, your dress should reflect the type of work you are doing – form follows function.
Office environment:
Men
Women
Outdoor environment
Customer Service/Retail
Talk about different environments (Office/Outdoor/Customer Service) and what type of clothing to wear at each.
Explain how different worksites may have different dress code policies.
Have youth explain what types of jobs they can do with the clothing they have on in the workshop.
A good rule of thumb for an interview is to dress one level beyond current employee dress code. IE a mechanic may wear jeans and a polo shirt to an interview while an office assistant may wear a collared shirt, tie, and slacks or a nice, conservative blouse, with a skirt or dress slacks.
Explain how form follows function.
For each bullet point, give an example of how both males and females may dress to an interview and, subsequently, on the job.

9. Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”
Why is this important to an employer?
You represent the company/organization.
Who would a company rather hire?
THAT? OR
Explain how a youth might be “the face of the company” in some situations. Other situations may call for proper grooming and hygiene to maintain a pleasant yet professional atmosphere. Either way, looking professional is a must
THIS?

10. Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”
Minimal cologne/perfume
Brushed teeth/fresh breath
Well groomed hairstyle
Minimal jewelry
Explain with hypothetical situations how each bullet-point presented here can have a negative or positive effect in dealing with co-workers or the public.
Mr. T wears a little too much jewelry. When prompted, the “Um… No.” portion is accompanied by Mr. T saying “What you talking about, foo?”
Um… No.

11. Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”
No gum, candy, or other objects in your mouth.
This includes tongue piercings which can distract employers during an interview
No visible body piercings beyond conservative ear piercings for women.
No body odor.
Clean and trimmed fingernails.
Tattoos need to be covered:
Long sleeve shirts and pants, turtlenecks/scarves.
Explain the following:
Objects in your mouth can be very distracting for employers and customers alike. It may also convey a lack of respect for your job because it is simply not professional behavior.
Although you may feel that you should be able to express yourself visibly at work, this is not necessarily the case. It is not to say that piercings or tattoos are bad or wrong but your time at work belongs to your employer, not you.
Men should leave out all piercings and excessive jewelry unless it is verbally OK’d by your employer. A nice watch is OK for men while a necklace and ear rings are appropriate for a woman.
You need to smell good, no one wants to spend several hours a day with somebody who has offensive body odor. Make sure to shower and remember: deodorant, deodorant, deodorant.
Keep your hands clean! These are often focusing points of conversations because we use our hands when we talk!
Tattoos - Play it safe and cover them up all the time.

12. Workplace Professionalism
“The Interview”
Things to remember
Do not lie on your résumé
Know you’re resume
Do not assume that you are running the interview
Leave out unrelated or unnecessary information
Stay off your cell phone
Stay focused and answer the question asked
Remain calm
Do not lie on your résumé – stretching the truth on a résumé can land you in a sticky situation – this is your first meeting and the last thing you want an employer to think is that you are a liar.
Know your résumé. Don’t be stumped when an employer looks over your résumé and asks you questions about it or asks you to give specific details.
Do not assume that you are running the interview – this is their time to get to know you so you have to play by their rules.
Leave out unnecessary or negative information about yourself unless specifically asked about it. This is the time when you need to sell yourself but you can overdo it by giving out too much information.
Stay off your cell phone – this is never allowed and very rude.
Stay focused on the question they ask you and answer as best you can. If you find yourself getting off track during an answer, compose yourself and steer your answer back to the question asked. Employers do not like it when an interview rambles on when it is off-topic.
Remain Calm – just do the best that you can. This is hard because everyone is nervous during an interviewer and, most of the time, the interviewer is nervous too. Interviewing is not something that comes naturally to anybody and this is why so much preparation is done beforehand. Remember that great interviewers usually have a lot of practice.

13. Workplace Professionalism
“The Interview”
Tips on being successful
Appropriate Dress
Remember that your interview starts from the moment you walk in the door.
Stay relaxed
Firm handshake and eye contact
Ask questions
Be confident
Appropriate dress – what to wear. The “rule of thumb” covered earlier.
Make small talk with the receptionist – you are “on show” from the moment you walk in the door – this will also help to relax you.
Stay relaxed by breathing slowly and deeply and focus on positive affirmation.
Walk and sit up straight, do not slouch in your chair.
Firm but not crushing hand shake.
At the end of the interview, it is common for you to ask questions about the company – this is important because it shows that you have done some homework and have an extra level of interest.
Example: “I’ve noticed on your company’s web-site that you are interested in giving help to non-profit organizations and charities. Can you please explain what kind of work you have done and are planning to do because I am also very interested in giving back to my community.
Leave the room confidently and shake hands again.

14. Workplace Professionalism
“The Interview”
Sample Questions
What is your biggest weakness?
Why should we hire you?
Why do you want the job?
Tell me about yourself.
Handout: Suggested Interview Questions
Most Often Asked Interview Questions
Go over each question with class and ask for acceptable answers, be sure to have everyone participate in this as you will be rating them on their interview ability on the workshop evaluation form.
Additional Interview Information
These are the questions that interviewees find most challenging.
What is your biggest weakness? Pick something you have recently redressed. Use a recent example. It is important to remember that a weakness can be viewed as a strength so you must have this answer prepared before you go into an interview.
Why should we hire you? Check the job description and relate your previous skills or education to it. Give a recent example of a major achievement and how it benefited the business. Then, explain that you can also benefit this company in the same way.
Why do you want the job? Prepare an answer ahead of time. Do your homework on the company. Match your goals to the company goals. You can view a company's mission statement online or, if you cannot find one, simple research should be able to tell you what the company’s goals are. If a company sees that your goals as an employee will benefit the company, you are likely to be hired.
Tell me about yourself. Prepare an answer ahead of time. Begin with an overview of your highest qualifications. Run through your previous work experience, achievements and skills – follow your résumé. If this is your first job, talk about school subjects that you enjoy most and how this lead you to this job.
Discuss any other interview questions you have encountered that you may feel are tricky.
Don’t give phony answers because most employers can smell this coming from a mile away. Interviewers are seasoned veterans and have heard most answers to most questions before.
Be honest and be yourself

15. Workplace Professionalism “Interview Skills”
Look sharp
Be on time
Do your research
Be prepared
Show enthusiasm
Listen
Answer the question asked
Give specific examples
Ask questions
Follow up
Interview Checklist and Interview skills handout
Handout:
Interview Skills - cover each topic.
Always bring extra copies of your résumé in case an interviewer does not have a copy handy.

16. This Not That Workplace Professionalism
“Attitude Check/Maintain a Positive Attitude”
Check your attitude at the door.
This Not That
Go over negative and positive phrases:
Negative Phrases include: No. I can’t , I am busy. Why? I don’t know. Profanity of any kind. An angry or disinterested tone of voice.
Positive phrases include: I can, I will, Show me, When would you like it done?, Let me find out for you. A positive tone of voice is an interested, friendly tone.
Continue with the “This not That” pictures in the slide.
Be a charismatic professional – not a disgruntled employee.
Stay motivated and alert – you are not being paid to sleep or stand around. Keep yourself busy.
Remember that you are part of a team while you are working. You attitude and performance at work not only affects you but the whole company. This could mean the difference between finishing first or dead-last.

17. Workplace Ethics

18. Workplace Ethics “Dependability”
Attendance / Schedule
Why is it important to be at at your worksite when you’re scheduled?
Is it acceptable to call just before your shift starts and not show that day?
Who do you report to / contact if you’re not going to be there?
Punctuality / Promptness
How many minutes are you allowed to be late?
When should you arrive at work? What time should you leave?
What if you get stuck in traffic and are running late. What should you do?
Honesty / Integrity
When would honesty be challenged in the workplace?
Is it okay to tell “a little lie” if it doesn’t hurt anybody?
No Excuses
Excuses are not acceptable. Own up and take responsibility for your actions or inactions.
Ask questions on slide and use answers to form a discussion among the group.

19. Workplace Ethics “Responsibility”
Employer’s expectations
What does the employer want from you?
Learn your job duties and guidelines. Follow directions.
Learn from your mistakes
We all make mistakes. How can you learn not to repeat them?
Constructive criticism
What is feedback? How can it make you a better employee?
Making the right choices
Give examples of good and bad choices you’ve made. If you had made a different decision, would it have changed the outcome?
Handout:
Workplace Dilemmas
Choose a couple scenarios from the handout and have youth do a couple role playing exercises. Split the youth into groups to play the role of employee and supervisor.

20. Workplace Ethics “Time Management”
Staying Productive / Keeping Busy
There is always something to keep you occupied.
If you finish the task, what should you do?
Taking Initiative
If you notice something needs to be done – do it. A valuable employee finds ways to make improvements or assist in some way without being asked.
Completing Tasks
Complete work that is assigned to you in a timely manner. Get it done. Don’t wait until the last minute to finish. Use your work time efficiently.
No Visitors / Phone Calls
At no time is it acceptable to receive phone calls, text messages or visitors on your employer’s time. It is not acceptable to ask others, customers or coworkers, for their names and/or phone #’s while at work.
Ask question on keeping busy and use answer to form a discussion among the group.
Then continue with the other bullet points.

21. “Information Privacy”
Workplace Ethics
“Information Privacy”
Confidentiality
You are entrusted with private information.
Can you keep secrets?
Personal information
Never offer to give out anyone’s name, address or phone numbers.
Don’t gossip
Gossip can hurt and embarrass others. Don’t do it.
Identity theft
Be careful when asked questions in person, by phone or on the internet.
Talk about types of confidential information. I.e.: name, birth date, address, phone #’s, passwords, mother’s maiden name, favorite color, high school, city you were born, etc. Ask class to describe the consequences of using this info.

22. Workplace Communication

23. Workplace Communication “Asking for Help/Following Directions”
Being able to follow directions at work could make the difference between loosing your job or being successful. Even though it sounds like a simple task, there is more to following directions than meets the eye.
Understanding the Task
Verbally repeat the task back as you understand it .
Ask Questions (How or What, not Why questions).
If it is complicated, ask for a demonstration.
Be Efficient
Get Started as soon as you understand the task.
Do your best job
Work as quickly as you can, while still doing it right.
Taking Initiative
Think on your feet.
What’s next?
Work at work.
Explain Following Directions:
Your supervisor wants someone who can “Stay on task. “Take initiative.” To Follow directions as employees we need to:
Understand the task. What does the employer want?
Be Efficient. What is the best way to do the task in the most time efficient manner?
Take Initiative. What do I do next?
Understanding the Task:
Communication is imperfect. It is easy to get confused. Most of us do not think of things in the same way or even mean the same things when we say the same words. (Slang words are good for this example; Cool, Bad, Tight, Dawg.) But even words like Big, and Little mean different things to different people. To make sure you understand. Repeat the directions back to your supervisor. “You want me to move the bookcase from the North wall to the East wall of the room.” Then if you need to ask for clarification do. It is better to ask before the task than afterwards. “Is this the wall you’d like it moved to?” Where against that wall would you like it?” “I may need help carrying it. Can I ask Joe to help me?” If after asking questions you are still not clear, ask for a demonstration. “Can you show me exactly where you want it?”
Understanding exactly what your supervisor wants before you do the task, not only shows your interest in doing a good job. It will save you extra work.
Be Efficient.
Ask Youth to define Efficient. If they can not, define it for them. Employers want employees who are efficient. These are employees who work hard, do a good job and use as little time and as few materials as possible to get the job done right.
Taking Initiative.
Define it. Sometimes a task requires you to think on your feet and to use your best judgement. You can only do this if you have a good understanding of the task. Employers do not like it when staff either finish a task and then just stop working or hit a glitch in their project and just stop working. And this happens a lot. There may be times when you have finished a task, or something unexpected happens while you are working on a task and your supervisor is busy, or you can not find them. You may have to take initiative and do what you think is right. If you are afraid to “mess up” the task you are working on, do something you know how to do and know needs to be done. If there is someone to ask them. If not, find something productive to do. Don’t just stop working. There are few things that irritate a boss more than seeing their employees sitting or standing around doing nothing. If you follow the simple rule to “Work while you are at Work,” you will be fine.

24. Workplace Communication “Appropriate Language on the Job”
The ability to get one’s point across is essential to being successful at work. It is important to say what you mean and mean what you say if you want to be understood. Sounds simple, but what it really means is your words, tone of voice and body language need to match.
Words
Tone of Voice
Body Language (Non-Verbal)
Ask Youth: If verbal, Tone of Voice and Body Language make up 100% of communication, what percentage do you think is Verbal? Tone of Voice? Body Language?
Use Answers to form a discussion:
Words make up only 3% of communication. Words are ambiguous. It often takes more than words to understand the meaning or emotion behind them. Use the same word with a different tone of voice to demonstrate how the meaning changes. “ Fine.” “Fine?” “ Fine!” But when words are our only choice, choose them carefully, use active verbs and powerful nouns to convey your meaning. It is one reason s are more effective than texting in communication because it is more descriptive.
Tone of Voice makes up 27% of communication. Tone conveys the emotion behind the words and gives us a clearer picture of how the user is feeling. A phone conversation is a more accurate form of communication than an .
Body Language or Non-verbal communication is 70% of communication. This means the most. You say your’re not angry and even not “sound” angry, but if you stomp around the room, slam doors, and glare at someone you are sending a mixed message.
So what does this mean at work? It means not only do we have to make sure our words, tone of voice and body language match when we are talking. (There is nothing worse than a sales person rolling their eyes while they say “Can I help you”). It also means that when we are listening to supervisors at work, we are listening to more than their words. We are also listening to their body language and their tone. (Give an example) If I go in to ask my boss a question and ask if she is busy. If she says she is not busy, but keeps checking her watch or tapping her foot. I am going to keep it short. Sitting down in the chair in her office and going on and on about things that are not important, might get me into trouble.

25. Workplace Communication “Properly Communicating Problems”
What To Do When You Don’t Know What to Do.
“Houston We Have a Problem”
Unexpected things happen all the time. Do you know what to do when you don’t know what to do. Who do you call?
What is the Problem?
Define the Problem:
Is the problem at Work or Outside of Work?
How Does it affect your Work?
Who Do You Contact?
Worksite Supervisor
AYOS Staff
When Do you Contact Them?
Remember you have two supervisors who are affected when you have a problem with work. You need to carry both of their numbers with you so you can contact them if there is a problem. You have your All Youth One System (AYOS) staff who placed you at your job, and you have your Worksite Supervisor who supervises you at work.
When unexpected things arise you need to figure out who needs to know what. Always, if it is unclear, contact them both. But typically when it is a problem that arises at work, contact your on-site supervisor first. They are on-site and should be at work while you are there. They will be the person who can respond immediately if there is an issue. If they can not help you to resolve the problem, or if they are the problem, then contact AYOS Staff. If the problem arises outside work and affects your ability to get to work or continue with work you need to both of your supervisors. They both need to know and you need to cover yourself by telling them both. If you can not reach one of them, if at all possible leave a message with a live person. Not just an answering machine.
As soon as your realize there is a problem you need to contact someone. Problems that get left alone tend to get bigger.

26. Workplace Communication “Teamwork/Getting Along with Others”
(Hyper Herbie Activity)
Discuss and Define Teamwork
Pulling My Own Weight
What I do impacts others.
Do I Have A Teamwork Attitude.
Class Activity: Hyper Herbie
Team is given the task of getting Herbie back to his home (container on the other side of the room), but you can not walk and hold Herbie at the same time. Herby dies if he is touched by human hands. Team is given items with which to handle Herbie and get him safely home. (Time Limit can be added for difficulty).
After Team has gotten Herbie home, discuss the process. What was difficult about this task? What did people do well? What could have been better? Who was the leader? Did the team listen to each other. What did everyone get better at? Why were you successful? Discuss Teamwork. (Starting with “No One Person could have done this task by themselves.. . .” Make the comparison to work.) Did everyone Pull there own weight? What would have happened (or did happen) if they did not? Did everyone have a good attitude? How did that help or hurt the outcome?
Pulling your own weight. Every team is only as strong as its weakest player. The workplace is a team environment. You all have the same goal of pleasing your customers and your boss. If you do not pull your own weight, the team suffers and someone else must step in and do it for you. (Give a workplace example)
What I do Impacts Others. Both positively and negatively. If you have a great attitude and have great customer service skills you will make your whole team look good. If you have a poor attitude and poor customer service skills, everyone on your team will suffer. (Ask if anyone has examples of poor customer service from somewhere and how that colored how they felt about the whole business.)
Teamwork attitude. When you are at work you do not just represent yourself. You are representing the business where you work as their employee. Whatever you do reflects on them and on the All Youth One System that placed you at that business. The better job you do for them this summer, the more likely it will be that they will give you a good recommendation for your next job. (Teamwork!)

27. Career Planning and Discovery
Take O*NET or PESCO
Have youth take O*NET or PESCO and review results with them.

28. Participant Responsibilities Review Youth Survival Guide
Review Youth Survival Guide with youth and give them each a copy

29. Session 2 Employment Planning

30. “Academic and Career Assessment Worksheet”
Employment Planning
“Academic and Career Assessment Worksheet”
So what do you want to do with your life?
Fill out Academic and Career Assessment Worksheet
Look at career interest and choices
What kind of work do you enjoy doing?
Decide on what kind of work environment you prefer
Create a career plan to make it happen
Have youth fill out Academic and Career Assessment worksheet. Use this as a tool to facilitate a discussion with each client regarding their career goals.

31. Role of the Application Creates a first impression.
Employment Planning
“Job Applications”
Role of the Application
Creates a first impression.
Advertises your skills.
Screens you in … or out!
Sets interview agenda.
Discuss how your job application goes before you and must make the employer want to call you

32. Employment Planning “Job Applications”
DO’S FOR APPLICATIONS
Do read the application first.
Do use a blue or black pen.
Do print neatly and completely.
Do have a phone number.
Do have permission from three references.
Do use 'open' or 'negotiable' for salary desired.
Do know position wanted.
Do list ALL skills and abilities.
Do sign your name.
Do SELL yourself.
Handout: Blank Job Application
Distribute the Master Application
Walk trainees through each section of the application, allowing them time to fill in information as you go.
Explain that, once completed, this Master Application will be an invaluable resource to trainees. No matter where they are, no matter what type of application they are asked to complete, they will always have their important information at their fingertips. Emphasize that while the basic information will remain the same, applicants can tailor the application to highlight skills and experiences that fit the job they are applying for. Give, or ask trainees to give examples of how they might focus on different skills and experiences.
Encourage trainees to keep their Master Application in their daily planner, their job search folder, or in their wallet, so they have it with them at all times.
“Applications are an important part of preparing for employment. When you are able to provide an employer with a neat, complete, red-flag-free application – that shows you have the qualifications he/she is looking for – you will have a much greater chance of getting screened in to interviews.”
Let’s Fill Out A Job Application!

33. WWW.CAREERSINTHEVALLEY.COM Employment Planning “Job Search” Handout:
Pass out Careers In The Valley handout and let youth know they have to register and complete a resume on Careersinthevalley.com. Lead them through labor market research for their particular career interest and pass out appropriate career ladders for further research.

34. WIA Youth Personal Profile
Have youth fill out their WIA Youth Personal Profile – discuss any issues or concerns with them in private.

35. Your Academic and Career Portfolio
Have youth create their very own Academic and Career Portfolio. Pass out checklist.
Youth will use their Portfolio to record academic achievements, awards, work experiences and employability skills. Such information is needed when they apply for college, vocational training, and/or jobs.

36. A journey of a thousand miles must begin with a single step!
Ready, Set, Work!
Achieve your Goals!
Go for Excellence!!
A journey of a thousand miles must begin with a single step!