1. International Health Insurance and Services for SUNY
GeoBlue
International Health Insurance and Services for SUNY
GeoBlue is the trade name of Worldwide Insurance Services, LLC, an independent licensee of the Blue Cross and Blue Shield Association. Made available in cooperation with Blue Cross and Blue Shield companies in select service areas.

2. What Does the SUNY plan cover?
Benefits Review
What Does the SUNY plan cover?

3. What does the plan cover?
SUNY Outbound Benefits
What does the plan cover?
100% Coverage for illness and injury up to a maximum of $400,000 per illness or injury
Medical Evacuation up to $1,000,000
Repatriation of remains up to $50,000
Accidental Death and Dismemberment benefit of up to $10,000
Maternity Care
Outpatient prescription drugs including oral contraceptives and devices
Inpatient and Outpatient Mental Health Care
Bedside Visit Benefit of up to $5,000
Medical treatment received in the Home Country, if NOT covered by Other Plan up to $5,000

4. SUNY Outbound Benefits
What is not covered under the plan?
Surgery for the correction of refractive error and services and prescriptions for eye examinations, eye glasses or contact lenses or hearing aids, except when Medically Necessary for the Treatment of an Injury or as specifically covered under the Plan.
Plastic or cosmetic surgery, unless they result directly from an Injury which necessitated medical treatment within 24 hours of the Accident.
For diagnostic investigation or medical treatment for infertility, fertility, or birth control.
Reproductive and infertility services.
Treatment to the teeth, gums, jaw or structures directly supporting the teeth, including surgical extraction’s of teeth, TMJ dysfunction or skeletal irregularities of one or both jaws including orthognathia and mandibular retrognathia, unless otherwise noted.
Loss due to war, declared or undeclared; service in the armed forces of any country or international authority and participation in a riot or civil commotion.
Riding in any aircraft, except as a passenger on a regularly scheduled airline or charter flight

5. GeoBlueStudents.com
How to access the site

6. How To Register on the GeoBlue Students Website
Upon enrollment by your campus, you will receive an from This will contain the information you need to complete your registration.
Welcome to GeoBlue! As a GeoBlue member, you have the health insurance coverage and technology powered services you need to stay safe and healthy throughout your journey. Get started by registering:*  Visit GeoBlue Students and click "LOG IN OR REGISTER".  Be sure to have your Certificate Number available:   You can now take advantage of our convenient services:
Print your ID card
View your member guide
Review your plan benefits
Locate carefully selected, trusted providers and hospitals.

7.
Log In to the Portal as a Student/Member OR id you have not yet registered, click Register as a Member.

8. All the Information you need to register will be sent to you in your welcome e-mail.

9. Welcome to the Member Hub
Welcome to the Member Hub. This is where you can access all information related to your plan benefits and services. There are 3 main sections here – My Plan, My Claims and Get Care.

10. My Plan
The coverage and benefits tab will provide you with you coverage dates and plan details.
The enrollment details section is where you can update your personal information such as address.
The Member Guide PDF will open your Member Guide which contains key information for your plan.
Print ID card allows you to download and print your ID card.

11. My Claims
The View my Claims tab will show you all of your claims including where they are in the payment process.
The How to File a claim section provides you with detailed instructions
Click on File an e-claim to start the claims process. The coming slides review this process.
In the rare instance when you need to pay out of pocket for expenses, you can file for reimbursement using the e-claim system.

12. Detailed Instructions
How to File an E-Claim
Detailed Instructions

13. How to File an E-Claim
Click on File a new e-claim to begin the process.

14. You will then need to fill in some basic information regarding the services.

15. Next fill in some information regarding you and your plan.

16. Then fill in some information regarding the provider.

17. Now you will see a summary of the information you just entered
Now you will see a summary of the information you just entered. You can click edit to make any changes.

18. Don’t forget to attach the receipt showing you paid!

19. Now you just need to agree to the term and provide an electronic signature.

20. Your e-claim has not been processed.

21. Global Health and Safety Services

22. Our Global Health and Safety service seeks to extend the care you have at home abroad and protects you in emergencies
Medical Assistance Services available 24/7
Care before you go
Care while you are away
Support in crisis
Pre-trip planning for chronic conditions
Insight on local healthcare system
Direct Pay for medical care
Informed Choice consultation
Prescription transfer
Medical monitoring
Repatriation of mortal remains
Emergency medical evacuations
Bedside visits

24. Remember: Some medications are NOT available or legal outside of the US.

27. GeoBlue technology delivers exceptional confidence and convenience to members
Online and mobile tools
Direct Pay – Allows members or GeoBlue contracted providers to request a guarantee of payment from a website or the GeoBlue mobile App
Drug Equivalency Guide – Find country-specific prescription and over-the-counter names and preparations for over 400 medications
Translate Medical Terms – Translate symptoms, diagnoses and treatments into the ten most common languages
Understand Health and Security Risks – Review the latest security and health issues and dig into profiles on crime, terrorism and on the reliability of police, hotels and transportation
Mobile ID card – View on your mobile phone and fax directly to providers
eClaims – Complete an electronic claim form and upload any supporting documents directly through the GeoBlue website or mobile App
All services available on the web are available on the member App. Just search for GeoBlue in your App store.

28. Destination Dashboard
How to find an in-network provider, translate medications and access Health and Security Information

29. The Destination Dashboard
Tools and services at your finger tips
One-stop-shop for accessing:
News alerts
Security Profiles
Translation tools
Currency information
Drug Equivalency Guide
Providers and Specialists
Hospitals & Clinics
And more…

30. The Destination Dashboard
Tools and services at your finger tips
Add your Home Country and your destination. You can save different locations too.

31. The Destination Dashboard
Adult primary Care providers will be automatically displayed.
Look for the Network Provider Icon to identify Direct pay options.
If you would like to search for other specialties or facility types, click SEE MORE.

32. The Destination Dashboard
Drug Translation Guide
Before leaving the US, be sure to visit the site and confirm your medications are available and LEGAL in your destination country.
You can also use the Drug Translation Guide to identify medication prescribed to you in country.

33. The Destination Dashboard
Security Profiles and News Alerts will help you stay safe and informed.

34. Detailed Instructions
Arranging Direct Pay
Detailed Instructions
This section contains detailed instructions on the direct pay process.

35. Getting Care Outside of the US
Requesting Direct Pay
If you already know the name of the doctor you will see, you can start the process by clicking on the Start a New Direct Pay Request button.
There are 2 ways to begin the process. This is the first option

36. Getting Care Outside of the US
Requesting Direct Pay
You can also start the direct pay process from the provider’s profile.
The second option is to go to locate a provider from the doctor search and then click the request direct pay button in the physician’s profile.

37. Now select if this is a new or existing case.

38. Confirm your local address and contact information.

39. Now confirm if you already have an appointment or if you need assistance making an appointment. Remember that the instant GOP feature is only available if you already have an appointment scheduled and if you are suffering from an illness or injury. All other categories will follow the normal GOP process.

40. Confirm the Date and Time of the appointment.

41. Review your request for accuracy.

42. You will then receive confirmation of the request
You will then receive confirmation of the request. A copy of the GOP is available in the member hub and is sent to the provider. You can also access this GOP on the GeoBlue mobile App.

43. Questions?
GeoBlue is the trade name of Worldwide Insurance Services, LLC, an independent licensee of the Blue Cross and Blue Shield Association. Made available in cooperation with Blue Cross and Blue Shield companies in select service areas.