1. Avaya Technology Fuels Seamless Customer Experience at Landmark Bank
Opportunity
Provide scalable voice and data solutions for advanced applications
Support cost-effective growth without sacrificing superior customer experience
Upgrade video capabilities for high definition training and meetings
Leverage skills based routing in contact center for increased efficiency
Landmark Bank is a community bank with $2.1 billion in assets and 42 locations in 28 communities across Missouri, Oklahoma, and Texas. The bank offers innovative financial services that simplify life, and advanced technology that makes banking easy.
Solutions
Avaya Aura® Platform
Avaya Scopia® XT5000
Avaya Aura® Session Manager
Ethernet Routing Switch 8800 Series (ERS 8800)
Avaya Aura® Contact Center
Ethernet Routing Switch 5600 Series (ERS 5600)
Avaya Aura® Communication Manager
Avaya Aura® Experience Portal
Ethernet Routing Switch 4800 Series (ERS 8800)
Avaya Scopia® Elite 5110 MCU
Results
Provided full service solution voice, networking and video solutions without the headache of multiple vendors
Expanded the reach of revenue-generating services by connecting customers and experts with video
High definition video reduced travel costs associated with training and meetings
Maintained a leaner business model for future expansion with a skills-based contact center and smart voice response solution
Industry: Finance