1. Why Teams Don't Work: The 14 Sins of Teaming

2. Introduction Welcome to the PMI & GTA Symposium
You will learn the sins, symptoms and solutions of why teams don’t work

3. Agenda
What is a Team?
The 14 Sins of Teaming
Where Teams went wrong

4. Overview The 14 Sins of Teaming Mismatched needs
Confused goals, cluttered objectives
Unresolved roles
Bad decision making
Bad policies, stupid procedures
Personality conflicts
Bad leadership

5. Overview The 14 Sins of Teaming Bleary vision Anti-team culture
Insufficient feedback and information
Ill-conceived reward systems
Lack of team trust
Unwillingness to change
The wrong tools

6. What is a Team?
The Something that a Team does isn’t what makes it a Team; the Together part is.

7. Sin # 1 - Mismatched Needs
Symptom
People with private agendas working at cross-purposes
Solution
Get hidden agendas on the table by asking what people want, personally, from teaming

8. Sin # 2 – Confused Goals, Cluttered Objectives
Symptom
People don’t know what they’re supposed to do, or it makes no sense.
Solution
Clarify the reason the team exist, define its purpose and expected outcomes.

9. Sin # 3 - Unresolved Roles
Symptom
Team members are uncertain what their job is
Solution
Inform team members what is expected of them in writing

10. Sin # 4 – Bad Decision Making
Symptom
Teams may be making the right decisions, but the wrong way
Solution
Choose a decision making approach appropriate to each decision

11. Sin # 5 – Bad Policies, Stupid Procedures
Symptom
Team is at the mercy of an employee handbook that don’t work
Solution
Throw away the handbook and start making sense

12. Sin # 6 – Personality Conflicts
Symptom
Team members do not get along
Solution
Learn what team members expect and want from one another, what they prefer, how they differ, start valuing and using the differences

13. Sin # 7 – Bad Leadership Symptom Solution
Leadership is tentative, inconsistent, or stupid
Solution
The leader must learn to serve the team and keep its vision alive or leave leadership to someone else

14. Sin # 8 – Bleary Vision Symptom Solution
Leadership has foisted a bill of goods on the team
Solution
Get a better vision or cancel the project

15. Sin # 9 – Anti-Team Culture
Symptom
The organization is not really committed to the idea of teams
Solution
Team for the right reasons or don’t team at all; never force people onto a team

16. Sin # 10 – Insufficient Feedback and Information
Symptom
Performance is not being measured; team members are groping in the dark
Solution
Create system of free flow of information to and from each team member

17. Sin # 11 – Ill-Conceived Reward Systems
Symptom
People are being rewarded for the wrong things
Solution
Design rewards that make teams feel safe doing their job; reward teaming as well as individual behaviors

18. Sin # 12 – Lack of Team Trust
Symptom
The team is not a team because members are unable to commit to it
Solution
Stop being untrustworthy, or disband or reform the team

19. Sin # 13 – Unwillingness to Change
Symptom
The team knows what to do, but will do it
Solution
Find out what the blockage is; use dynamite to clear the way

20. Sin # 14 – The Wrong Tools Symptom Solution
The team has been sent to do battle with a slingshot
Solution
Equip the team with the right tools for the tasks, or allow freedom to be creative

21. Where Teams Went Wrong Two Basic Corporate Orientations
Type A Corporate Orientation
Type B Corporate Orientation

22. Type A Corporate Orientation
Company’s for growth
Expansion
Core competencies
New products
New markets
Profit by doing

23. Type B Corporate Orientation
Bottom Line
Cost Containment
Downsizing
Flattening
Delayering
Dehiring
Profit on paper

24. Type A Corporate Orientation
Vision of creating something terrific and new that didn’t exist before

25. Type B Corporate Orientation
Enlist in a more limited view, a zero-sum picture of mature markets that can never be expanded

26. Type A Corporate Orientation
“Aha – we can use teams to leverage growth!”

27. Type B Corporate Orientation
“Aha – we can use the idea of teams to trim the workforce!”

28. Where Teams Went Wrong
Both Type A and Type B are legitimate, WHY?

29. Summary
What is a Team?
The 14 Sins of Teaming
Where Teams went wrong