1. Division of Solid Waste
Charles Ramer, Manager

2. City Stats 2004-2007 Doubled Households Current Population 100,000+
Projected
Doubled Households
Current Population
100,000+
11th Largest City in AZ

3. Solid Waste Division Effort to Privatize in 2006
Focus on Price
Focus on Level of Service
Constant Pressure to Keep Competitive
Surprise $15.00/ mo.
Phoenix $25.45/ mo.
Peoria $14.56/ mo.
Mesa $23.33/ mo.
Glendale $14.90/ mo.

4. Solid Waste Division Strategy to Be Competitive Reorganize Routes
Reorganize Staff
Renegotiate Landfill/MRF
Contract

5. Solid Waste Division 07-08 Budget $5,400,000 26% Admin. Chargebacks
55% Salaries/Benefits
5% Billing
13% Disposal

6. Staff Reorganization
New

7. City Stats Volvo Autocar with Bridgeport Rail – 30 cubic yard packers
Majority of City:
High Density
Single Family
Volvo Autocar with Bridgeport Rail – 30 cubic yard packers

8. City Stats 90 gal. Cans – Rehrig Pacific
Avg. Weekly Participation (Set Out):
Trash: 75%
Recycle: 46%
90 gal. Cans – Rehrig Pacific

9. City Stats
Large Area of Unpaved Roads Still Exist

10. City Stats
Unpaved Areas = Longer Route Times

11. Roll Off Collection Service
2007 International Workstar

12. Rear Load Bulk Collection
2005 Volvo Autocar
31 cu. yd. Heil Rear Packer

13. Renegotiate Landfill/MRF Contract
Waste Management of Arizona
Before After
Tip Fee $ $22.58
Future: Only COLA Increases
Recycling Revenue $8/ton
Annual “Payment” $100,000
Other Benefits
2- Free Disposal Days for Residents
Land Lease on Landfill Property

14. Renegotiate Landfill/MRF Contract
Waste Management of Arizona
In Exchange for payments:
City agreed to send all trash and recyclables for duration of contract to WMA.
City agreed to remove objection to 40’ vertical expansion at landfill.

15. City of Surprise Solid Waste Division
Started Smart Route
Program
Feb 4, 2008

16. Before Reroute
62 Scattered Routes

17. City Stats
After Reroute
51 “Smart” Routes
4 Zones

18. Smart Route Program Results
Collection Benchmarks
Before After
Fewer Routes
Larger Routes hhs hhs.
Fewer Trucks/Day
Fewer Miles/Day*
HH’s/Driver
*Note: Change from Glendale MRF to WMA did not result in a mileage savings.

19. Smart Route Program Results
Smart Route Benchmark
Productivity: Households/Driver

20. Smart Route Program Results
Customer Service Benchmarks
Before Feb. 08
Fewer Missed PU’s /mo. 5
Goal: No missed PU’s
Collection Times /-3 hrs. +/-1½ hrs.
Goal: Consistent Start/Finish
Fewer Call Backs /mo. NA
Goal: Fewer Late Set Outs

21. Smart Route Program Results
Financial Benchmarks
Feb Proj./Yr.
Fewer Drivers
Avoided Costs $19,239 $230,880
Fewer Miles
Savings $1, $18,954
Savings $20,819 $266,087

22. Smart Route Program Results
Recycling Update
Positive Trend Started 8/07
Trash - Decreasing
Recycling - Increasing

23. Smart Route Evaluation
Smart Routes met efficiency and
saving benchmarks.
Smart Routes implementation was seamless and well received.
Customer Service will continue to improve.
Positioned Division to accommodate future growth with deferred need for staffing and equipment.

24. Solid Waste Division Strategy to Remain Competitive
Fine Tune New Routes
Use Driver Routing Review Committee
Maximize Efficiencies to handle future growth
New Staff Organization
Use Work Groups for Best Communication
Focus on Recycling Education and Compliance
Merit Based Pay – Productivity Goals
Landfill/MRF Contract
Long Term Capacity and Pricing Guarantee
Revenue for Recyclables
Additional Benefits