1. Equipping to Engage: A Super User Toolkit
#SAPinsight16 Conference, November 2016
Ted Motley, ANCILE

2. Super users need a robust toolkit as they take on the task of engaging all team members in the correct - and most productive - use of SAP.
Let’s talk about two key enablers: the ability to easily create and easily share learning content and communications.

3. The Business Goal The Super User Toolkit Tools to Create and Communicate Success Stories Demo Questions & Answers
AGENDA
Point 2 POV : sandbox access ?

4. Key factors in realizing software value
User Adoption is the
#1 Factor in
Software Success

5. User Adoption = User Enablement
So, what’s needed to achieve user adoption?
User Adoption = User Enablement
Modalities of learning
+ Super Users!
Quick access to relevant learning content
Formal classroom training & eLearning
User Documentation
Time

6. Role Is Constant, Toolkit Has Changed
Super Users are Change Agents
Implement and enable change
Super Users are Advocates
Train, support, and coach
The New Super User Toolkit must:
Support the new model of doing ‘a quick search first’ (vs ‘asking people first’) with help at the moment of need
Allow you to enable and support not just fellow team members, but also external suppliers, partners, etc. through broad access to key communications and learning content

7. Specific Capabilities In Your Toolkit
A way to easily get knowledge out of your head and to the user
A way to assess user understanding of messages, and measure communications effectiveness
A way to take care of the ‘easy answers’ in the moment and in the flow – no need to ask you, a coworker, or the help desk
A way to get feedback from your users
A way to easily update content as your software and processes change
A way to get new team members onboarded quickly, with minimal/no disruption
A way to share what’s new, what’s better, what others have found

8. A complete solution to create, manage, and deliver performance support

9. What does uPerform do?
uPerform provides the fastest, easiest way to create, manage, and distribute software learning content that drives user adoption across the entire software lifecycle.
Go-live Focus
Sustainment Focus
Project Team Documentation, Test Scripts, Recording of Business Processes
Create, edit & refine Training Courses, BPPs
End Users consume online courseware, instructions
End Users receive in-application help & guidance
End Users receive ongoing guidance during upgrades & process changes
Project Prep
Implement
Go-live
Onboard
Sustain

10. Single Parent Document = Current & Relevant Content
Context-Sensitive Help
Parent Document
Simulations
Guided Help
Job Aids
Cue Cards
Quick References
Configuration Information
Training Material
Exercises
Test Scripts
EPSS Website Portal
Output types :
Parent File – XML
Cue Card – HTML
Work Instruction – HTML, PDF, PPS, PPT, Word
Test Document/Script – HTML, PDF, PPS, PPT, Word, Excel
Configuration Document – HTML, PDF, PPS, PPT, Word
Exercise/Data Sheet – HTML, PDF, PPS, PPT, Word
Business Process Procedure – HTML, PDF, PPS, PPT, Word
Quick Reference/Flow Document – HTML, PDF, Word
Quick Reference/Flow Chart– HTML, PDF, Word
4 Types of Simulation
Guided Help [ Context Sensitive ] – HTML
You can also create new output types and all convert to 30 + languages automatically.

11. Rapid Authoring via Rapid Recorder
ANCILE uPerform 5
4/19/2018
Rapid Authoring via Rapid Recorder
uPerform recording without the uPerform Client installation
Allows an SME to easily create procedural content – without requiring uPerform author training.
Add notes and audio during recording to provide additional information for uPerform authors/ administrators.
Oh, by the way, we wanted to make this EASY to do! So we created a new capability that we’re calling uPerform Rapid Recorder.
With Rapid Recorder there is no need for an installation on each contributor’s desktop. Instead as the project administrator, you can quickly empower your experts to record – all via an and without technical training!
ANCILE Solutions

12. 3 Easy Steps with Rapid Recorder
ANCILE uPerform 5
4/19/2018
3 Easy Steps with Rapid Recorder
SME
1. Download via link from .
2. Record the task. (Talk, too!)
3. Check-in.
You’re done. Task Complete!
Sounds great, right? So here’s how it works…..
The SME (or any organizational expert who is not a named uPerform user) receives an that they have been assigned a task to create content. If they have not already done so, they will download the Rapid Recorder directly from a link within the assigning them the task.
They will then click the link to the task in the , which opens the task in the Rapid Recorder window. As the SME records the task, they can add supplemental notes and/or audio files to provide additional information for the uPerform author responsible for editing/maintaining the task going forward. When the SME is satisfied that they have an accurate recording, they click a button to submit the file, and it is checked in to its pre-determined home on the uPerform server. TASK COMPLETE!
ANCILE Solutions

13. Communications simplified, mobilized, and measured

14. With ANCILE uAlign, employees are always informed, always engaged, always productive.
INFORM with consistent, targeted, and relevant messages, so users know they need to pay attention. VALIDATE understanding in real-time so you know they “got it”, and so do they. ANALYZE data across the organization to confirm readiness or expose gaps. ACT to push the right information or learning content that will fill any knowledge gaps.
ANCILE uAlign is a cloud based communication solution that allows you to create, send, and track messages to your audience – whether they are users inside or outside your organization. Because uAlign only requires a valid address, you can use it to validate communications with your employees, consultants, partners, vendors, and customers.

15. Messages are sorted by due date. Urgent communications are first.
Read this now.
Unlike or other forms of communication, ANCILE uAlign’s highly targeted messages are delivered in the order that users need to consume them.
Read this later.

16. Push targeted, relevant
ANCILE uAlign® allows you to easily push consistent, targeted, and relevant messages to users. Messages can contain images, documents, links, audio, video, and plain text formats – as engaging as you need it to be – to address the “why” upfront, as shown in this example. Messages contain due dates which can be a fixed calendar date or a rolling timeframe by which users are expected to complete the entire campaign.
ANCILE uAlign® allows you to validate with assessments and surveys. With assessments, you’re able to confirm user understanding of the information you just sent. And, with surveys, you’re able to measure and monitor user engagement or uncover any concerns they may have. This often provides insight into your next steps.
Push targeted, relevant
information
Confirm understanding

17. Are users engaged?
Do they understand?

18. Super User Success Stories Enabled By

19. The (Short) Road to SME Empowerment
A subset of City employees was enabled to leverage their expertise by using the uPerform Rapid Recorder to create learning content.
Power users
launch uPerform. 1

20. The (Short) Road to SME Empowerment2
Power users record their actions in SAP – creating a single- source document and simulation with one pass.
User friendly
Functional
Efficient

21. The (Short) Road to SME Empowerment3
Output runs through a workflow for review and approval.

22. Help is provided from within SAP.
The Result
Help is provided from within SAP.

23. Winner of the SAP Education Best Practices Award!
Wyeth Pfizer Merger (2010)
Wyeth SAP ERP selected as global standard
Wyeth business processes replicated globally
Online Help and Training
Work instruction and Simulations
Web based training courses including text-to-speech functionality
Success Factors (LMS)
2089 Simulations 193 Web Based Training (WBT) courses Support 459 Instructor Led Training (ILT) Courses
Pfizer has a very well-developed super user program, and they are a uPerform customer.
uPerform is enterprise development platform for IT projects
Leverages SuccessFactors Learning for eLearning development
Deployed through classroom and self-facilitated
Similar size and scale of business
Compliance and regulatory issues
Documented Wyeth process and transactions
Continue to leverage strategy and methodology for continued acquisitions and global rollouts
Winner of the SAP Education Best Practices Award!

24. Super Users and uPerform

25. The challenge The solution
Adopting new SAP Supply Network Planning (SNP) solution
Effects both internal workforce and external suppliers around the world
Go-live dates on a rolling schedule
doesn't provide tracking, assessment, and reporting needs to confirm readiness
Single solution to pair ANCILE uAlign® communications and ANCILE uPerform® training content
Rolling campaign messages with text, video, attachments, read receipts, and knowledge checks
Reporting and analytics data to gauge message consumption and engagement from each supplier
Ability to identify and follow- up with additional, individualized support during rollout
Here’s a snapshot for a major automotive supplier

26. The challenge The solution
Enabling retail team members in a customer- service-first environment
Site visits to all store locations too costly and time-consuming
Go-live dates on a rolling schedule
doesn't provide tracking, assessment, and reporting needs to confirm readiness
ANCILE uAlign® communications and ANCILE uPerform® training content for staff while in-store
Rolling campaign messages with text, video, attachments, read receipts, and knowledge checks
Reporting to gauge message consumption and engagement from each region
Ability to identify and follow- up with additional, individualized support during rollout
Recently, one of our retail customers was challenged with helping their team members adopt new timekeeping software. They couldn't afford the time and cost of visiting each store. So, to help ensure a successful User Adoption, they created a collection of ANCILE uAlign® messages pointing to existing learning content in ANCILE uPerform™ and even generated new content with text, video, attachments, read receipts, and knowledge checks. They validated user understanding. Using reporting and analytics data to gauge message consumption and engagement from each region, they identified gaps and intervened with additional, individualized, targeted support during rollout.

27. uPerform + uAlign Demonstration

28. 4,400 customers worldwide 100+ 19 million end users KTAs Fortune 100
Including
half of the
Fortune 100
100+
KTAs
and
19 million
end users

29. ANCILE: Just Right Right Content Right Format Right Time Validated
Effective
Engaging
Relevant
Right Format
Fit for Function
Personalized
Multiple Modalities
Right Time
Formal Training
In-application
Moment of Need
Validated
Communications
Assessments
Tracking/Reporting
90%

30. Ted Motley 512-221-7857 ted.motley@ancile.com