1. Luton & Bedfordshire System Resilience
29th August 2016 on call pack
Luton & Bedfordshire System Resilience

2. Luton & Bedfordshire: Summary Contact Sheet
Organisation
On-Call Contact Telephone Number
Hospital - L&D
Hospital – Bedford
Ambulance - EEAST
Please see page 7
Community Services - CCS
SEPT Community Services
Virgin Health Care
East London Foundation Trust (ELFT)
GP Out-of-Hours - Care UK
Please see page 11
GP Out-of-Hours - Bedoc
GP Out-of-Hours - Mdoc
Urgent GP Clinic at L&D
Luton - Walk In Centre
Putnoe Medical Centre/Walk in
Please see page 15
For further information see individual organisation information sheet

3. Luton & Bedfordshire: Summary Contact Sheet
Organisation
On-Call Contact Telephone Number
Luton Borough Council
Please see page
Central Bedford Council
Please see page
Bedford Borough Council
Age Concern Luton
Please see page 21
NHS 111 SCAS – South Central Ambulance Service
Medical Services Patient Transport
Please see page 23
List of Pharmacies that are open across Bedfordshire and Luton
Page
List of Emergency Dental Services open across Bedfordshire and Luton
Page 28
For further information see individual organisation information sheet

4. Other useful contact details
Luton CCG and Bedfordshire CCG
Senior Manager on call:
East & North Hertfordshire CCG
Hertfordshire Valley CCG
Milton Keynes CCG Urgent Care Service
Northamptonshire
Cambridge & Peterborough CCG
Director on-call is
NHS England Central Midlands (South)
Senior Manager –
Director

5. 29th August - Bank Holiday – on call
Organisation: L&D
Director
Senior manager (via switchboard)
Number
Friday 26 August 2016
Via On Call General Manager
Philippa Graves
Saturday 27 August 2016
Louise Young
Sunday 28 August 2016
Rebecca Pheby
Monday 29 August 2016
Jenny Cadman

6. 29th August - Bank Holiday – on call
Organisation: Bedford Hospital
Director
Senior manager (via switchboard)
Number
Friday 26 August 2016
Tracey Brigstock
Linda McGranahan
Saturday 27 August 2016
Gill Shinkwin
Sunday 28 August 2016
Orlaith Hedges
Monday 29 August 2016
Nina Fraser
Cathy Pullen
*There are three SMOC telephone numbers, the main use one is above but other available numbers are: /

7. 29th August - Bank Holiday – on call
Organisation: EEAST
East of England Ambulance Service
Director
Senior manager (as applicable)
Senior Manager Contact Number
Friday 26 August 2016
Jon Moore
Steve Davey
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016
Dave Fountain
Clive Goodson

8. 29th August - Bank Holiday – on call
Organisation: SEPT Community Services
Director
Senior manager
Number
Friday 26 August 2016
Helen Smart
Julia Mead
Saturday 27 August 2016
Julia Mead
Sunday 28 August 2016
Monday 29 August 2016
Pam Sabine
Helen Glyn-Davies

9. Major Incident notification
29th August - Bank Holiday – on call
Organisation: Virgin
Major Incident notification
Operational Issues
Friday 26 August 2016
Saturday 27 August 2016
Anne Adams
Sunday 28 August 2016
Monday 29 August 2016

10. 01582 657568 – Jacqueline Jean-Palmer
29th August - Bank Holiday – on call
Organisation: ELFT
Director
On call
Senior manager
Friday 26 August 2016
– Dermott Flynn
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016
– Jacqueline Jean-Palmer

11. 29th August - Bank Holiday – on call
Organisation: Care UK (GP OOH)
Director
Senior manager (via switchboard)
Number
Friday 26 August 2016
Gemma Jones
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016
Sara Pridham

12. 29th August - Bank Holiday – on call
Organisation: Bedoc
(GP OOH)
Director
Senior Manager
on call
Number
Friday 26 August 2016
Debbie Martin
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016
Melanie Harvey

13. 29th August - Bank Holiday – on call
Organisation: Mdoc
(GP OOH)
Doctor
Senior manager (via switchboard)
Number
Friday 26 August 2016
Dr Bashir
Senior manager via switchboard
Saturday 27 August 2016
Dr Sekaran
Sunday 28 August 2016
Monday 29 August 2016
Dr Patel

14. 29th August - Bank Holiday – on call
Organisation:
Urgent GP Clinic /
Walk In Centre
Director
Senior manager
Number
Friday 26 August 2016
Laween Al-Atroshi
Zoe Palmer
Saturday 27 August 2016
Abdul Ebrahim
Stacey Moss
Sunday 28 August 2016
Monday 29 August 2016

15. 29th August - Bank Holiday – on call
Organisation:
Putnoe Medical Centre/ Walk In
Director
Senior manager
On call
Number
Friday 26 August 2016
Via Senior Manager
Sam Paul
Saturday 27 August 2016
On Call GP Partner
Sunday 28 August 2016
Monday 29 August 2016

16. Senior Manager Contact Number
29th August - Bank Holiday – on call
Organisation: LBC
Director
Senior Manager
Senior Manager Contact Number
Friday 26 August 2016
Via Senior Manager
Rebecca White
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016

17. 29th August - Bank Holiday – on call
Organisation: LBC Hospital Team
7 Day working in place
Social Worker
Contact Number
Friday 26 August 2016
All staff
Normal Working Day
Saturday 27 August 2016
Colm Fay
Sunday 28 August 2016
Monday 29 August 2016
Nasreen Khan
These are for the Hospital based workers.

18. 29th August - Bank Holiday – on call
Organisation: CBC
Director
Senior Manager
Contact Number
Friday 26 August 2016
Julie Ogley
Anthony Prior /
Saturday 27 August 2016
Sunday 28 August 2016
Pauline Sanderson
Monday 29 August 2016
Jane Moakes

19. 29th August - Bank Holiday – on call
Organisation: CBC Hospital Team Luton & Dunstable Hospital
7 Day working in place
Duty Desk
Contact Number
Friday 26 August 2016
N/A
L&D CBC Hospital Social Work Team /
Saturday 27 August 2016
Yes
Sunday 28 August 2016
Monday 29 August 2016

20. 29th August - Bank Holiday – on call
Organisation: Bedford Borough Council
Director
Manager
Contact Number
Friday 26 August 2016
Via Senior Manager
Jodi Simpson
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016

21. 29th August - Bank Holiday – on call
Organisation:
Age Concern Luton
Director
Senior manager
(as applicable)
Number
Friday 26 August 2016
Via Senior Manager
9am to 9pm
Debra Harris (Supervisor)
Saturday 27 August 2016
10 am to 3 pm
Anna Northwood (Hospital Discharge Worker)  
Sunday 28 August 2016
Monday 29 August 2016
Phyllis Charles (Hospital Discharge Worker)  
Please note:
Meet & Greet Service will be operational : – 15.00
Emergency handyman available on the Bank Holidays 

22. 29th August - Bank Holiday – on call
Organisation: NHS 111 SCAS (South Central Ambulance Service)
Director via Senior Manager on call
Senior manager 111 On Call(as applicable)
Number
Friday 26 August 2016
Via 111 on Call
Mark Rowell
Saturday 27 August 2016
Sunday 28 August 2016
Monday 29 August 2016
Tim Churchill

23. Senior Clinical Advisor or Operations Manager
29th August - Bank Holiday – on call
Organisation:
Medical Services Patient Transport
Director
Senior Clinical Advisor or Operations Manager
Senior Dispatcher Contact Number
Friday 26 August 2016
Usual working day
Saturday 27 August 2016
Via Senior Dispatcher
and press option 1
Sunday 28 August 2016
Monday 29 August 2016

28. Emergency Dental Practices – Open over this Bank Holiday period
Saturday
Sunday
Monday
27/08/16
28/08/16
29/08/16
Luton House Dental Practice,
61a GEORGE STREET, LUTON LU1 2AL Tel:
08: :00
Leighton Buzzard Dental Clinic 8a North Street, Leighton Buzzard Bedfordshire LU7 1EN
Tel:
09: :00
Bedford House Dental Practice
90 High Street
Bedford
MK40 1NN
Tel:
Bedford Health Village
3 Kimbolton Road
MK40 2NT