1. Communication
– Brain games: Season 4 episode 3: Language

2. Paper Folding
Take out a blank sheet of paper, close your eyes, and follow the instructions.

3. The Communication Equation
What you hear
Tone of voice
Vocal clarity
Verbal expressiveness % of the message
What you see or feel
Facial expression
Dress and grooming
Posture % of the message
Eye contact
Touch
Gesture
WORDS … % of the message!
Discuss how this came across in the introductions when people talked about their LOVE items and their HATE items. How did they sound? How did they look? How much weight did the actual words carry compared with their vocal expression and faces?

4. Process of Interpersonal Communication
Semantic problems
Absence of feedback
Improper channels
Physical distractions
Status effects
Cultural differences
Noise
Receiver
Sender
Interfering
Elements
Decodes
Perceived meaning
Encodes
Intending meaning
Message/Channel
Feedback/Channel

5. Barriers to Effective Communication
Language
Noise
Time
Distractions
Other people
Put downs
Too many questions
Distance
Discomfort with the topic
Disability
Lack of interest
Show the title of this slide and ask people to see if they can suggest some of the barriers-Then reveal the diagram when there has been 2 to 3 mins of ideas from the group

6. Effective Communication Skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions
Encourage participants to think about a situation where they must communicate with someone who is hard of hearing; anxious; has been put down in the past; doesn’t know who you are – what are some of the things you can do to help communication?

7. Listen Carefully
Carl wins race after race, he is the fastest runner, yet he gets no trophy, why?
Carl is the horse
A cat jumped out the window of a 30 storey apartment building and lived. How? 
He jumped out of the ground floor window
It occurs once in a minute and once in an hour, but never in a second. What is it?
The letter U
A girl who was just learning to drive went down a one-way street in the wrong direction, but didn’t break the law. How come? 
She was walking.

8. Listen Carefully
You are hiking with a friend in the deep woods of northern Canada. A cold front quickly approaches and you find cover behind a sheltered boulder. A fire will be necessary if you are to survive the storm. In your pack you have only one match, a candle, a tightly wound ball of birch bark and a roll of toilet paper. Which would you light first?  
The Match
A profoundly deaf person decides that he wants to build some shelves, so he heads down to the hardware store to buy a saw. How does he let the assistant know that he wants to buy a saw?
He says, “Hello shop assistant, I’d like to buy a saw please.

9. Forms of Organizational Communication
Vertical Communication (Upward)
Upward Communication – consists of messages from subordinates to superiors

10. Forms of Organizational Communication
Vertical Communication (Downward)
Downward Communication – occurs when information flows from superiors to subordinates

11. Forms of Organizational Communication
Horizontal Communication
employees at the same level of the org.; facilitates co-ordination and helps in problem solving
Electronic Communications
Includes , texting, teleconferences, cell phones, and telecommunicating

12. Interpersonal Communication:Oral Form
Advantages
Promotes feedback and interchange
Is easy to use
Disadvantages
May suffer from inaccuracies
Leaves no permanent record
Seldom time for thoughtful response

13. Interpersonal Communication Written Form
Advantages
Tends to be more accurate
Provides a record of the communication
Disadvantages
Inhibits feedback and interchange
Is more difficult and time consuming

14. Richness of Communication Channel
Low
Richness
Impersonal
One-way
Fast
High
Richness
Personal
Two-way
Slow
Postings,
E-bulletins
texting,
letters ,
Voic
Telephone,
E-meetings
Face-to-face
meetings

15. Informal Communication in Organizations
Nonverbal Communication
communication that does not use words
Images
Settings
Body Language

16. Perception
The process through which people receive and interpret information from the environment.
People can perceive the same things or situations differently.
People behave on the basis of their perceptions.

17. Active Listening
Pair up with someone and then come get a topic from Mr. Stevens
You have 1 minute to share as much detail about your topic with your partner.

18. More and Less Effective Listening Skills
More Effective Listening
Active, Focused
Pays attention
Asks questions
Keeps open mind
Assimilates information
Less Effective Listening
Passive, laid back
Easily distracted
Asks no questions
Has preconceptions
Disregards information