1. CUSHMAN & WAKEFIELD Skype For Business Story – Ignite 2016
Microsoft 2016
4/13/2018 1:48 PM
BRK2073
CUSHMAN & WAKEFIELD Skype For Business Story – Ignite 2016
Robert McDougall
Anjan Patel
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. CUSHMAN & WAKEFIELD Skype For Business Story – Ignite 2016
September 2016
Anjan Patel
Robert McDougall

3. CUSHMAN & WAKEFIELD BUILT TO LEAD
Cushman & Wakefield is a leader in the global real estate marketplace, putting the client at the center of everything we do.

4. Global Offices and Country Coverage
250+ Offices in 60+ Countries

5. Core Services & Sectors
Targeted expertise through specialty practices
CORE SECTORS
Airports & Ports
Automotive
Banking/Financial Services
Data Centers
Education
Energy (Oil & Gas)
Food & Beverage
Government
Healthcare
Higher Education
Hospitality
Industrial
Land
Legal/Professional Services
Life Sciences/Pharma
Multi-family
Net Lease Investment Services
Not-for-Profit
Residential
Retail
Technology
CORE SERVICES

6. The Cushman & Wakefield Journey

7. Current Unified Communication State
Technology Landscape
Connectivity
SIP Trunks
Regional
Local Office
E1 - PRI Lines / Office
Telephony
Avaya
Mitel
ShorTel
CISCO
SFB OnPrem
Audio/Video
Intercall
BlueJeans
WebEx
GoToMeeting
SFB Online
Polycom
IM/Presense
Jabber
SFB Hybrid

8. Unified Communication Goals
Technology Consolidation
Manage - Reduce Operations & Support Cost
Manage Workplace Costs
Unified Global Platform
Improve User Accessibility, Productivity & Experience
Create Opportunities
Alignment with Digital Workspace strategy to access resources from anywhere from any device

9. Unified Communication Strategy – Current & Future
Technology Landscape
Connectivity
SIP Trunks
Regional
Local Office
E1 - PRI Lines / Office
Telephony
Avaya
Mitel
ShorTel
CISCO
SFB OnPrem
Audio/Video
Intercall
BlueJeans
WebEx
GoToMeeting
SFB Online
Polycom
IM/Presense
Jabber
SFB Hybrid
Connectivity
SIP Trunks
Regional
Local Office
E1 - PRI Lines / Office
Telephony
SFB Online
AudioCodes
Sonus
Audio/Video
Polycom
IM/Presense

10. Unified Communication – Guiding Principles
Implementation Unified Solution for 250+ Sites Globally for 30,000+ Individuals
Standardize Hardware
Standardize Headset/Handset
Minimal Hardware & Operational Cost
Consolidate SIP trunks regionally
Keep local gateways where SIP trunks consolidation is not available
Use MS PSTN calling if needed

11. Unified Communication – Architecture Options
Skype For Business (SFB) On-Prem
On-Prem PBX
SIP Trunks
Dial-in Conference
Large Datacenter Footprint
SFB Hybrid
O365 PBX (E5)
MS PSTN Dial-in Conference (E5)
SFB Cloud Connector Edition
Very Small Datacenter Footprint
SFB Online
MS PSTN Calling
No Local Datacenter Footprint

12. Unified Communication – Architecture
Type 1 (Few sites in US/UK):
Cloud PBX with Microsoft PSTN calling.
Deployed at Oakland, CA, rolling out in additional sites throughout the US
Type 2 (all other sites):
Central site: Cloud Connector in a datacenter
PSTN Connectivity: 2 Options:
Option 1: Use Centralized Regional SIP Trunk:
SIP trunk centralized in datacenters. Media ingress/egress in the central location
Option 2: Site has its’ own local SIP or E1/PRI Connectivity
SIP trunks connected via gateways, signaling and media go via a central site. Media ingress/egress via the gateways
Three datacenters:
APAC: Mix of option 1 & 2 (deployed)
US: Option 1 (being deployed now)
Europe: Mix of Options 1 and 2 (being deployed now)

13. Unified Communication Deployment Methodology: MS Skype Operations Framework
Cushman and Wakefield is the first customer worldwide were Skype Operations Framework Cloud PBX and PSTN Conferencing has been applied
Comprehensive guide and toolset for implementing and managing a reliable, cost-effective communications service based on Skype for Business;
Covers the entire customer lifecycle, including planning, deployment, adoption, and operations;
A multi-faceted approach to the successful deployment of Skype for Business, incorporating four key elements that have customer success firmly at the center;
Includes a training and certification center

14. MS Skype Operations Framework
High-level Framework Details

15. Unified Communication – Deployment Framework
Governance & Policies
Executive Sponsor
Guidelines
Technology
Backend
Clients (Desktop/Mobiles)
Monitoring & Mgmt
Asset Management
Headset
Headphone
Readiness & Rollout
User Readiness
Site Readiness
Network Readiness
Rollout
Training
User Training
Site Services Training
Support & Operations Alignment
Adaptation Drive
Campaign
Use Case Story Lines
Custom Videos

16. Unified Communication – SFB Rollout Plan
APAC Rollout
June-Dec 2017
EMEA Users Rollout
Jan–June 2017
1200 Australia + New Zealand Users on Cloud Connector
15,000+ North America Users on Cloud Connector
Oct-Dec 2016
200 Users on O365 PSTN Calling Plan
100 Users on Cloud Connector PSTN
Cloud Connector Deployed in NA/ANZ Region
August-Sep. 2016
30,000+ Users on O365 SFB Online
15,000+ Users on O365 E5
1500+ Users using MS PSTN Conference Solution
June-July 2016

17. Unified Communication – SFB Rollout Challenges
SFB Online PBX Capabilities
E911 Capability
Caller ID Control
Auto-Attendant
Attendant Console
2) Branch Office Network Readiness
3) Call Monitoring
4) User Learning Curve

18. Q&A ©2016 Cushman & Wakefield.
The material in this presentation has been prepared solely for information purposes, and is strictly confidential. Any disclosure, use, copying or circulation of this presentation (or the information contained within it) is strictly prohibited, unless you have obtained Cushman & Wakefield’s prior written consent. The views expressed in this presentation are the views of the author and do not necessarily reflect the views of Cushman & Wakefield. Neither this presentation nor any part of it shall form the basis of, or be relied upon in connection with any offer, or act as an inducement to enter into any contract or commitment whatsoever. no representation or warranty is given, express or implied, as to the accuracy of the information contained within THIS PRESENTATION, and Cushman & Wakefield is under no obligation to subsequently correct it in the event of errors.

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