2. Forging Ahead: Language Access Services On Demand
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Forging Ahead: Language Access Services On Demand
CLAC Annual Conference
New Orleans
May 2016
Delia Calderón, Supervising Court Interpreter
Carol Govan, Court Operations Manager
Raúl A. Pilling-Riefkohl, Administrator
Los Angeles Superior Court
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Objectives for Today’s Session
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Objectives for Today’s Session
Understand the need and challenges for providing language access services on demand in state courts
Gain programmatic, organizational, and technological solutions to advance effective language access services on demand in state courts
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. The ChallengeS
Los Angeles Superior Court is the largest unified trial court in the United States
600 courtrooms
550 bench officers
4,500 full-time employees
38 Court locations
88 cities
118 law enforcement agencies countywide
220+ distinct languages and dialects
Provide language access services in a consistent and sustainable manner

5. Strategic Plan for Language Access in the California Courts
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Strategic Plan for Language Access in the California Courts
Goal #1: Improve early identification of and data collection on language needs
Goal #3: Provide language access services at all points of contact outside judicial proceedings
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Solution #1: Web Portals for Interpreter Requests
Unlawful Detainer (eviction) matters
Small Claims matters

7. Sample Web Portal Report

8. Solution #2: Audio Remote Interpreting at the Public Counters
ARI for other than Spanish languages
MSA with language vendor
Dual handset VoIP phones
Resource materials and procedures for staff
Access code for each courthouse
Initial cost
Data Installation: $16,812.00
Telephone equipment: $20,095.00
Total: $36,907.00
Ongoing cost
$900/month average

9. ARI at the public counter

10. Solution #3: Online Assistance for Traffic - Avatar
Web assistance for Traffic
Uses text-to-speech technology
Links to Traffic case management system
Available in English, Spanish, Mandarin, Armenian, Korean and Vietnamese

11. What Is the Future of Language Access Services On Demand?
Real-time integration with:
Case management system
Interpreter scheduling system
County or state-wide interpreter data collection system
Video Remote Interpreting On Demand
Optimum technology
Credentialed court interpreters

12. Any comments or questions?