1. Updates on Anti-SPAM and Soft Phones
Tim Smith
ACCU 6th September 2016

2. Transition to Soft Phones
Driver: going digital
Replace proprietary PABX by in-house VOIP based on OSS products
Timescale
Agreed by Extended Directorate in December 2015
Remove analogue phones by LS2, May 2018
DialTone Project launched
Preferred means of voice communication
Mobile, Mobile App, SoftPhone, Handset
IP Telephony Survey: (351 responses)
Working environment, expectations and suggestions
Validate use cases covered
CERN Collaboration Environment Board (reps from Depts, Expts)
Service Provisioning: Skype4Business (aka Lync) or OSS SIP
Compatible handsets
S4B or SIP: Polycomm VVX 201/411

3. Exchange Online Protection
Anti-SPAM at CERN
Summer 2015
Production anti-spam system to reach end of life/support
Option evaluated against cost/effectiveness factors
Decision to use cloud service agreed by Extended Directorate
November 2015
Migrated anti-spam to a cloud service from Microsoft: EOP
Exchange Online Protection
Amount of spam reported by people to decreased significantly (~50%)
CERN
Internet
Exchange Online Protection
CERN system

4. EOP Data Location Operate under the EU Model Clause scheme
CERN chose region Europe
Data centres: Ireland, Netherlands
Operate under the EU Model Clause scheme
Validated by data protection authorities in France, Germany (Bavaria), Denmark, Ireland, Luxembourg, Malta, and Spain
Switzerland: recognised by the Federal Data Protection and Information Commissioner (FDPIC)
US Federal Appeals Court Tested (Jun 2016)
Microsoft refused to comply with search warrant
Amicus briefs by 28 technology/media companies, 23 trade associations/advocacy groups, 35 leading computer scientists and the government of Ireland
Don't have to hand over customer data stored on computers outside US
Privacy rights are protected by the laws of their own countries

5. Conference Room Booking
Over the past years, there was an increasing trend that conference rooms have been booked very much in advance but then were never used, without cancelation of the booking
Hence, stricter booking rules have been gradually introduced by the departments which makes it more and more difficult for Users, but also for Staff, to find empty rooms at convenient places
Keys are often at Secretariats at remote places, which are usually closed over lunchtime, such that quite some effort has to be spent, even for short meetings
Some of the rooms are equipped with e-locks, not requiring a physical key, but just the CERN access card
More rooms with e-locks would be needed
However, the main problem of not cancelling unused bookings remains and is extremely difficult to correct
People receive already booking reminders a few days before
ACCU Delegates should also remind their community of cancelling any bookings that are not needed anymore. The system shall not be abused
A more general presentation on the booking of conference rooms will be given at one of the next ACCU meetings.