1. Franklin-Essex-Hamilton BOCES
Established July 29, 1948

2. Lighting the Way to the Future
Brushton-Moira
Raquette Lake
Chateaugay
MISSION STATEMENT
The mission of the Franklin-Essex-Hamilton Board of Cooperative Educational Services is to provide shared services to its component school districts.
St. Regis Falls
Lake Placid
Salmon River
Long Lake
Saranac Lake
Malone
Tupper Lake

3. Board of Education Dennis J. Egan, President Brushton-Moira
Richard M. Preston Lake Placid
Thomas O’Bryan, Vice President
St. Regis Falls
Richard A. Retrosi Saranac Lake
Jason C. Brockway
Salmon River
John G. Swanston Chateaugay
Elizabeth R. Forsell
Raquette Lake
Donald A Whitmore, III
Tupper Lake
Donna J. Kissane Malone
Lighting the Way to the Future

4. Introduction of Administrators, Managers and Coordinators
Stephen T. Shafer District Superintendent
Cheryl A. Felt Deputy Superintendent
Ernest L. Witkowski Director of Management and Finance Interim
Stacy M. Vincent Director of Management and Finance (September 18)
Julie L. Austin-Kormanyos P-TECH Principal – Northern Borders Academy
Mary Jo Dickerson CTE/ Alt. Ed. Principal - NFEC
Denise L. Luka Special Ed./Itinerant Programs Principal/Instructional Support Administrator
Rick J. Swanston CTE/Alt. Ed. Principal/Adult Literacy Administrator - AEC
Karie A. Doelger School Library Systems Director
Jamie L. O’Dell Business Manager, FEH BOCES, Putnam
Sharlene F. Petro-Durgan Business Manager, Elizabethtown-Lewis, Westport
Susan M. Perkins Business Manager, Brushton-Moira, St. Regis Falls
Sharon I. Earle Purchasing Agent/Accounts Payable Coordinator
Stephanie P. Bannon Human Resources Coordinator
Shaun S. Lawrence Director of Facilities
Robin B. Douglas CDOS Coordinator
Lighting the Way to the Future

5. New Staff hired since our last full staff meeting in September 2016
Lighting the Way to the Future

6. New Staff Members Eric Ashlaw, Building Trades Teacher – NFEC
Kaitlin Bailey, Speech & Hearing Handicapped Teacher- BOCES Wide
John Benware II, Licensed Practical Nurse – Chateaugay
Tyler Cross, Teaching Assistant - AEC
Mandy Choiniere, Interpreter - Salmon River
Lisa Clark, Licensed Practical Nurse – Salmon River
Erin Cook, School Counselor – NBA – NFEC
Brett Davis, Teacher’s Aide - Chateaugay
Michele E. Frazier, Management Systems Specialist – NFEC
Zachary Fredenburg, Autotech Teacher - AEC
Aimee Frock-Brockway, Teaching Assistant – NBA – NFEC
Christopher Gagne, Physical Education Teacher - BOCES Wide
Tamara Hill, Biology Teacher – NBA - NFEC
Shaun S. Lawrence, Director of Facilities
Lighting the Way to the Future

7. New Staff Members Caryn Legault, Mathematics Teacher - NBA – NFEC
Tommy Marshall, Teaching Assistant - NFEC
Jill Morgan, Health Occupations Teacher – AEC
Chantal Muñoz, Clerk – NFEC - CAO
Alison Parent, Behavior Intervention Specialist – BOCES Wide
Timothy Richards, Driver Education – Salmon River/Saranac lake
Nicole Stowell, Secretary to Program Administrator – NFEC
Chelsey Trombley, Account Clerk – SBO Peru CSD
Stacy Vincent, Director of Management and Finance, NFEC – CAO
Josh Weise, Teaching Assistant - AEC
Ernest Witkowski, Interim Director of Management and Finance, NFEC - CAO
Lighting the Way to the Future

8. 10 Year Anniversary Darcey Burman Joanne Heredia
Lighting the Way to the Future

9. 15 Year Anniversary Deborah Riley Craig Symonds Rosemary Warner
Lighting the Way to the Future

10. 20 Year Anniversary Sharon Earle Bernadette Ratelle Barbara Hart
Lighting the Way to the Future

11. 30 Year Anniversary
Denise Krawczyk
Lighting the Way to the Future

12. Capital Region BOCES Staff Located in our Facilities
Kevin Kerr Manager, Instructional Services
Allison Barkley Help Desk Technician
Fasiehul Haq Help Desk Technician
Jarred Duquette Network And Systems Technician
Elizabeth Littlefied RSE-TASC Training Specialist (AEC)
Jefferson-Lewis BOCES Health/Safety/Risk Management Staff Located in our Facilities
Fred Hauck Safety Specialist
Linda Shaw Safety Specialist
Ray Filley Safety Specialist
Diane Wright Certification Specialist
Lighting the Way to the Future

13. Areas of Focus to Maximize Student Growth and Development
“Students First”
Areas of Focus to Maximize Student Growth and Development
Commitment to Excellence
Have a Growth Mind Set
Go From Good to Great – Data Analysis and Action Planning
Challenge the Status Quo
Continuous Learning
Collaboration and Teamwork
Nurture and Sustain Positive Relationships
Engage in Productive Dialog
Commit to a Team Approach
Serve as FEH BOCES Ambassadors
Promote All BOCES Programs
Support Our Component Districts
Enhance the Image of the BOCES
Customer Service Standards
Lighting the Way to the Future

14. FRANKLIN-ESSEX-HAMILTON BOCES
Customer Service Standards Revised August 17, 2017
VALUE STATEMENT
As an extension of our community, the Franklin-Essex-Hamilton BOCES provides easily accessible resources in a timely manner to meet customer needs.
Our aim is to provide exceptional quality service to students, parents, staff and community members through promotion of a positive, welcoming environment that respects confidentiality.
Phone and Communications
PURPOSE: To provide consistency in telephone calls, s and voic practices throughout the Franklin-Essex-Hamilton BOCES.
USE: As a reference when answering telephones and s.
Telephone: Live Delivery
Telephone: Voic Messages s
Ensure that all calls are answered by the third ring.
Always answer with a friendly greeting using your name and work location.
Listen and repeat the caller’s request.
Allow callers to express themselves without interrupting.
When transferring a call, first inform the caller of the extension and contact person’s name.
Avoid or limit hold time.
Take messages when needed and be sure to note the date and time of the call, the caller’s contact information and nature of call.
Always ask callers if there is anything else you can assist them with and thank them for calling before hanging up.
Ensure that voic is updated, informative and functional (able to receive messages).
Your voic greeting should include your name and title, the school and /or office you work in, your hours of employment and the name and number of another person to contact if the caller needs immediate assistance.
Return calls within one business day.
If you will be out of the office, update your message to indicate the duration of your absence and a number to call if assistance is needed prior to your return.
Respond to messages within one to two business days.
Personalize responses by referencing the author’s question and using their name in the response.
When referencing the district website, provide a link to the page where the specific information the author is seeking can be found.
Proofread all responses for clarity, completeness, comprehension and spelling.
Make sure your signature line includes your name, title, phone number with area code, mailing address and work hours.
When absent or on vacation, enable the “Out of Office” feature.

15. STUDENTS, Coworkers and colleagues
Walk-Ins & Visitors
Difficult situations
PURPOSE: To ensure a welcoming environment for all visitors.
USE: As a reference any time a guest enters the workplace.
PURPOSE: To help work through difficult situations with parents, students.
USE: As a reference when dealing with upset individuals over the phone and face-to-face.
Greet everyone with a smile and a positive, friendly salutation.
Treat all visitors with respect and remain courteous throughout your interaction.
Maintain eye contact and speak clearly and in plain English (don’t use slang or abbreviations that only district insiders would understand).
Give visitors specific directions when referring them to other locations and possibly escort them to their destination if needed.
Ensure that your school or office hours are clearly posted so people know when they can return if you are not there.
Allow customers to express their concerns by listening before speaking.
Empathize with the individual; don’t argue.
Maintain a professional demeanor.
Repeat and rephrase what the individual is saying to make sure you understand the situation.
Refrain from assigning blame.
Focus on providing options and alternatives.
If you can’t reach a resolution with the individual, refer them to a person with a higher level of authority.
Thank the individual for bringing the situation to your attention.
STUDENTS, Coworkers and colleagues
PURPOSE: To ensure appropriate communication between colleagues and all internal customers. USE: As a reference to establish and promote a spirit of teamwork within the workplace.
Always remember that students and FEH BOCES employees are customers, too.
The above stated telephone and standards apply to employee communications as well.
Always remain courteous and respectful during interactions with employees and internal customers.
One Vision • One Team • ONE FEH BOCES

16. Adult & Continuing Education Courses
Lighting the Way to the Future

17. Professional Development
Important Dates
October 19 – ½ Day PM (North End)
October 20 – Regional Staff Development Day (Register through *MLP by September 10th)
February 16 - ½ Day PM (South End)
March 22 – ½ Day PM ( North End)
March 23 – Full Day
*Reach out to Rhonda Shorette-Peets if you need assistance with MLP access
Lighting the Way to the Future

18. Current Initiatives
FEH BOCES Instructional Program Data/Data Analysis/Action Planning
FEH BOCES Capital Project
Vote takes place September 21st
Absentee ballots available, see Lisa Mastry
Information available on-line at our homepage
Northern Borders Academy P-TECH
New Vision Curriculum Review - Existing Programs
New Vision Education Careers – Potential New Program
CDOS Grant
Employability Profiles
Lighting the Way to the Future

19. Technology Upgrades
New Linstar security camera system at both NFEC and AEC
Updated workstations & laptops for many of the staff ( 55 workstations, 20 laptops, 2 smartboards, 25 Chromebooks)
WiFi Access points covering most instructional spaces at NFEC and AEC
Augmented server storage giving us over 3 times more storage
Updated phone gateways for both NFEC and AEC
Most workstations updated from Windows 7 to Windows 10
Improvements in the wiring closets.  New switches added
ServiceNow implemented
Beginning of internet connectivity from NFEC to the Civic Center
Cooperative Technology Services (CTS) from NERIC added
P-TECH – Tanberg Unit
Lighting the Way to the Future

20. 2017-2018 Committee Membership
Annual Professional Performance Review
District-wide Safety Committee
Technology Committee
Code of Conduct Committee
Professional Development Plan Committee
Lighting the Way to the Future

21. Annual Professional Performance Review Committee
Cheryl Felt, Deputy Superintendent
Mary Jo Dickerson, Principal
Rick Swanston, Principal
Barbara Hart, English Teacher
Christian Wissler, Natural Resources Science Teacher
Lighting the Way to the Future

22. Code of Conduct Committee
Cheryl Felt, Deputy Superintendent
Mary Jo Dickerson, Principal
Denise Luka, Principal
Rick Swanston, Principal
Julie Austin-Kormanyos, P-TECH Principal
Darcey Burman, Cosmetology Teacher
April Stemmer, Math Teacher
Lighting the Way to the Future

23. District-Wide Safety Committee
Ernest Witkowski, Interim Dir. of Management & Finance
Cheryl Felt, Deputy Superintendent
Mary Jo Dickerson, Principal
Rick Swanston, Principal
Julie Austin-Kormanyos, Principal
Stephanie Bannon, Human Resource Coordinator (ad hoc)
Barbara Hart, English Teacher
Shaun Lawrence, Director of Facilities
Craig Paquin, Electrical Trades Teacher
Tracy Scott, RN
Stacy Vincent, Director of Management and Finance
Rosemary Warner, RN
Lighting the Way to the Future

24. Facilities Committee Stephen Shafer, District Superintendent
Cheryl Felt, Deputy Superintendent
Ernest Witkowski, Interim Dir. of Management & Finance
Shaun Lawrence, Director of Facilities
Rick Swanston, Principal
Christian Wissler, Natural Resources Science Teacher
Mary Jo Dickerson, Principal
Craig Paquin, Electrical Trades Teacher
Dennis Egan, FEH BOCES BOE Member
Jason Jantzi – Bernier, Carr & Associates (ad hoc)
Sharon Earle, Purchasing Agent/AP Coordinator
Jackie Snyder, Executive Secretary
Stacy Vincent, Director of Management and Finance
Lighting the Way to the Future

25. Professional Development Plan Committee
Cheryl Felt, Deputy Superintendent
Rick Swanston, Principal
Denise Luka, Principal
Karie Doelger, School Library System Director
Kerri Keeler, Technology & Data Analysis Coordinator
Jennifer Sienkiewycz, Early Childhood Education Teacher
Lighting the Way to the Future

26. Technology Committee Cheryl Felt, Deputy Superintendent
Mary Jo Dickerson, Principal
Rick Swanston, Principal
Karie Doelger, School Library System Director
Michele Frazier, Management Systems Specialist
Kerri Keeler, Technology & Data Analysis Coordinator
Michelle Pearlman, Music Teacher
Stacy Vincent, Director of Management and Finance
Christian Wissler, Natural Resources Science Teacher
Lighting the Way to the Future

27. this important work with each
I am proud to do
this important work with each
and every one of you promoting student growth and development.
Thank You!