1. Remedy Single Sign-On Raj Cheruvu Sr Director Product Development
Remedy R&D

2. Remedy Single Sign-On Authenticated once, access all
MyIT
SAML
SmartIT
LDAP
RSSO
BMC Discovery
Kerberos
Token ID / Session
ITSM
CAC
HRCM
LDAP/
SASL

3. Remedy Single Sign-On Product Architecture
Mobile
Device
Web
Browser
Load Balancer
MyIt
SmartIT
ITSM/Mid-Tier
SSO
WebApp
SSO
WebApp
Plugin …
Agent
Agent
Plugin
Agent
Session
Storage DB DB DB
Repl AR
Authentication Providers
Okta
ADFS
Ping
SiteMinder …
External
SAML
IdP
Plugin AR
LDAP
CAC
SAML

4. Remedy Single Sign-On Deployment Architecture – On Premise
Clients
Customer Datacenter
Firewall
Load
Balancer
Native Mobile
Intranet
MidTier AR
Database
SSOWeb
Web
Browser
MidTier AR
Database
Native Mobile
Internet
SSOWeb
Web
Browser
HTTP
IdP (SAML)

5. Remedy Single Sign-On Deployment Architecture – SaaS
Customer Datacenter & Clients
Remedy OnDemand
Datacenter
Internet
Firewall
Native Mobile
Load
Balancer
MidTier AR
Database
SSOWeb
Web
Browser
HTTP
MidTier AR
Database
IdP (SAML)
SSOWeb

6. Remedy Single Sign-On Deep-Dive: SAML
Why SAML
How SAML works
How RSSO support SAML protocol

7. Remedy Single Sign-On Deep-Dive: CAC/PIV
PKI (Public Key Infrastructure) based
How CAC/PIV authentication works
How RSSO support CAC/PIV authentication

8. Upcoming webinars will provide “deep dives” into the changes within the Remedy V9 ITSM Suite. Check the Remedy Webinars page for schedules and recordings from previous events.