1. IMPACT OF ICT

2. OFFICE LAYOUT – CELLULAR
Advantages
Privacy
No distractions
Ability to personalise space
Status
Disadvantages
Wastes space
Difficult to share resources
Lack of team spirit
Difficult to supervise

3. OFFICE LAYOUT – OPEN PLAN
Advantages
Easy to supervise
Promotes team spirit
Share resources
Less space wasted
Disadvantages
Lack of privacy
Lots of distractions
Difficult to suit personal needs
No individual status

4. ERGONOMICS Wall colours: relaxing neutral colours
Lighting: natural light or desk lamps
Noise: suitable floor coverings and location of
equipment
Heating: good air circulation
Equipment/furniture: suitable furniture for the
job to be carried out

5. WORKING PRACTICES AND ICT
Advances in technology have allowed workers to be more flexible in their working. Some of these practices include:
homeworking
teleworking
remote meetings

6. IMPACT OF ICT ADVANTAGES
Better work–life balance, increasing productivity
Reduction in stress
Costs savings on office space
Retain workers
Cost savings on travel for meetings

7. DISADVANTAGES Difficult to promote team spirit
Difficult to supervise staff
Difficult to ensure that staff are complying with
health and safety
Technical issues if equipment fails

8. DEVELOPMENTS IN COMMUNICATION
Mobile phones
Instant messaging
Wikis
Blogs

9. LOCAL AREA NETWORKS (LANS)
Advantages
Easy to share
peripherals
Easier to share files
Automatic back-ups
Increased security
Disadvantages
Decrease in
productivity if
network goes down
Increased issue of
viruses

10. INTERNET (E-COMMERCE)
ADVANTAGES
Able to reach a wide range of customers
Access to the site 24/7
Reduced costs
Monitor customers for marketing purposes

11. DISADVANTAGES website Security issues Loss of face-to-face contact
Cost of setting up and maintaining
website
Security issues
Loss of face-to-face contact

12. FILE MANAGEMENT
File locations: files should be stored in a suitable location.
File name: files should be stored in named folders with suitable file names.
Routine maintenance: files should be regularly deleted.
Back-up procedures: information should be provided on the organisation’s back-up procedure.

13. CONSEQUENCES OF POOR FILE MANAGEMENT
Time wasted looking for files
Poor customer relationships
Slowing down of computer systems
Poor management decisions
Legal implications