1. Patient Smear Satisfaction Survey Results
Rekha Singh
Eastside Family Health

3. Our Staff Dr kulvant Singh GP
Rekha Singh – Facilitator and Smear Taker
Venet Gonsalves – Smear Taker
Shusi Robertson – Practice Nurse ( Smear Invitation Expert)
Dr Ranjini Ram – Locum Smear taker
Dr Maryanne Ting – House Officer (Educator)
Dr Ahmed Kareem – Registrar (Educator )
Anita Miranda – medical student (survey data collation expert)
Kumari Sanita Receptionist (Survey collection expert)

4. Our success stories DR RANJINI RAM TALKS ABOUT OVERCOMING
HER FEAR OF HAVING A CERVICAL SMEAR
BEHIND EVERY PROCEDURE THERE IS A PERSON

6. Language Barrier Is No Barrier
Venet Gonsalves shares her experience with providing smear for women who can’t speak the language we already converse in.

7. Language Barrier Is No Barrier

8. Reasons for Carrying out Survey
We were getting better with our cervical smear intake with the SIPS
Rates improved from 70% to >90%
Survey carried out to ascertain any areas for improvement and to identify strengths.

9. Results Great Good OK Fair Poor Did Not Answer
Great
Good OK
Fair
Poor
Did Not Answer
 How did you feel when the nurse asked you to have your smear?
47%
37.5%
16%
How were your cultural needs met?
50%
12.5%
How did you feel when you were invited to come for your smear?
31%
53%
How comfortable did you feel with the procedure?
44%
41%
When you were waiting to have your smear, how did you feel?
59%
25%
How did the person doing your smear make you feel?
66% 9%
After you had your smear how did you feel?
28% 3%
How did you feel while you were waiting for your smear results?
22%
When you were given your smear results how did you feel?

10. Questions regarding staff
100% of patients said they felt that staff
Listened to them
Gave them enough time
Treated them in a helpful and friendly way
Made sure that the patient understood what was happening
97% thought that they were given good advice and treatment ( 1 person did not answer)

11. Comments:
All comments were positive with no patients giving any way in which the smear service could improve.
Patient’s overall felt they were dealt with in a respectful and professional manner with the smear being carried out satisfactorily.

12. Patient Demographics
The sample size for this survey was 32 patients. 100% were female ( as this was a smear survey). The ethnic variety of this sample population was as follows:
Indian: 47%
Fiji Indian: 16%
NZ European:12.5%
Tongan: 3%
NZ Maori:6%
Asian: 12%

13. Ethnicity data for practice

14. Plans for future Improvement
Sending smear invites in different languages
We believe that this could be improved by taking more time to explain to patients that cervical smear is a routine procedure and has a reasonably low chance of changes being found so that they are not so nervous before smears
We also want to ensure that we make an effort to respect a patient’s decision to decline to have their smear taken.
Continue to educate women to have their smears

15. Plans for future continued
Have better random selection for future surveys
Present survey consisted of random women who has come for appointments in the clinic and face to face data collection may have created a result bias

16. CELEBRATE YOUR SUCCESS
Happy Team means happy clients

17. THE END

18. Everyone sing this on top of your voice
COME ON LADIES HAVE NO FEAR
COME TO EASTSIDE DOCTORS TO HAVE YOUR SMEAR
WE ARE FUN WE MEAN NO HARM
YOU WILL FEEL GREAT ONCE IT IS DONE
YOUR WHANAU LOVES YOU SO DO WE
YOU OWE IT TO YOURSELVES CAN’T YOU SEE
HEALTH IS WEALTH SO WHY WASTE YOU TIME
WHEN YOUR HEALTH COULD BE SUBLIME