2. We Have a Problem…

3. Problem: Under-Resourced Clinics in Underserved Communities
Clinics are under-resourced and understaffed.
Clinics are crowded with patients, oftentimes more than the clinic can handle.
Patients experience severely long wait times in clinic.
Doctors are under-resourced and overworked.
Primary care physicians barely have 15 minutes to meet with the patients.
More than half of the patients leave their primary care visits not understanding what the doctor has told them.

4. Patient Wait Times

5. Patient Wait Times: Limited Resources Lead to Inefficiencies in Patient Flow

6. Where is this happening? Clinic: Olive View-UCLA Medical Center
OVMC is a public LA County hospital.
Not a private hospital like RRMC.
Olive View serves as the safety net to provide essential medical care to underserved communities in LA.

7. Additional Clinics: Mid-Valley Comprehensive Health Center Harbor-UCLA Medical Center
MVCHC and HMC are both additional public LA County hospitals that serve patients from underprivileged communities.

8. We Have the Solution!

9. What is iCareX?
An innovative care coordination organization that utilizes student health coaches to improve the efficiency and value of medical services to patients.
iCareX Care Coordinators serve at the “X” factor and bridge the gap between doctors and patients.
Mission: To improve the quality of healthcare for underserved populations.
Organization founded by Dr. Tony Hung, MD, MBA.
Project spearheaded by students at UCLA.
Project guided by residents of the OVMC Primary Care Clinic.

10. Some of Our Extensive Network of Medical Staff and Alumni
Tony Hung, MD, MBA
John Sy, MD
Betty Lai, MD
Elliot Ho, DO
And more!
Our network of medical staff and alumni are always available to provide advice and mentorship to members.

11. What Will You Do as a Health Coach?
Help patients gain the knowledge, skills, tools, and confidence to become active participants in their own care.
Shifting the medical paradigm from directive to collaborative.
Work with doctors and patients to ensure that patients understand, agree with, and participate in the management of their conditions.
Most efficient usage of the patient’s wait time.

12. Common Patient Profile
Common Profile:
Low-income, Age: 40+, mostly Spanish-speaking.
Common Conditions:
Diabetes
Hypertension
Hyperlipidemia (high cholesterol)
Patient will require lots of medication and close monitoring to control for these conditions.

13. General Meetings: Mini-Medical School and Career Building
Mini-Medical School: Health coaching curriculum.
Our network of medical faculty will often come present lectures about common medical and public health topics.
E.g. Diabetes, Hypertension, Hyperlipidemia, Obesity, Nutrition, Vaccinations, Mental Health, Pharmacy, Commonly Used Medications, Current Treatment Protocols, etc.
Members will learn how to interact, educate, and coach patients on health, wellness, and self-care.
Career Building:
Our network of alumni and members will often hold career panels and workshops.
E.g. Information about the medical school application process, interview process, interview questions, personal statement, resumes, classes, research, extracurriculars, etc.

14. Mini-Medical School Lecture Series

15. Mini-Medical School Lecture Series

16. Member Responsibilities
Mandatory General Meetings for Mini-Med School and Career Building.
Committees: (more information once accepted)
Education, Finance, Innovation, Logistics/Operations, Marketing/PR, & Technology.
Clinic Shifts
Monday to Friday: Four hour shifts from 8am-12pm or 1pm-5pm.
Must attend at least 3 shifts per quarter.
Clinic Locations
Olive View MC, Mid-Valley CHC, Harbor-UCLA MC, and expanding!
Own transportation preferred, but BruinCar transportation provided.

17. Why join iCareX? iCareX Member Benefits
Direct clinic experience with doctors and patients in underserved communities.
Not just shadowing physicians, but working with them to improve the care of patients.
Medical and healthcare training in our Mini-Medical School lecture series.
Career building in our Career Workshops and Presentations.
Improved public speaking, global awareness, and cultural competency by working with underprivileged populations.
Clinical volunteer hours and Certification of Completion.
Clinical research and publication opportunities.
Leadership opportunities and project development opportunities.
Letters of Recommendation.
Network of doctors and alumni for advice and mentorship.

18. Questions?
Feel free to us for any questions, comments, or concerns!
Website:
Thank You!