1. Lewis Shand Smith Chief Ombudsman and Chief Executive

3. The private sector ombudsman
Variety of models
Different
Funding
Governance
Same values
Same principles
Similar processes

4. 3 pillars providing consumer protection
Regulator
Ombudsman
Civil courts

5. New legislation, new practices
DG Sanco ADR and ODR
Enterprise and Regulatory Reform Act
Trading Standards Institute and Consumer Codes
MOJ

6. DG Sanco Requirement on member states
Quality and out-of-court entities - existing bodies with new roles, plethora of new bodies?
'Ten Commandments' and OA criteria
Competent Authority
To belong or not to belong - residual body
Timescale

7. Enterprise and Regulatory Reform Act
Powers to the Secretary of State
The Carrot and the Stick
Amendment on letting and managing agents
Secondary legislation following consultation

8. TSI Not the OFT Consumer codes Codes, regulation and redress
Danger of confusing regulation and redress
(collective action/collective redress)

9. Catch all MOJ, mediation and the legal profession
Small Claims Court - admissible only after 'mediation'?
United Nations - easier, cheaper access to

10. And some more Legal profession - 'smarter, quicker, sexier'
UK devolved administrations/Scottish Government
EU cross border disputes

11. Next 20 years? Next 20 months? The OA friends or foes?
What kind of organisation do we need to support the Ombudsman enterprise?