1. Online Registration: helping students
Tim Batchelor, Jeremy Miller & Katie Huxham – 22/Aug/2017

2. What we will cover…
• Before registration: what students may need to do
Communications…IT Activation…Document clearance
• The online registration process – student perspective
• What to do if you can’t answer a student’s question
• Your questions
NB: This presentation is being recorded via recap for colleagues unable to attend in person

3. Communicating with Students
Welcome
Sent by Admissions to new students only
Online registration invitation
Sent by Student Records to returning students with RPR status
Registration reminders
Sent by Student Records to students with RPR status

4. IT activation New students only Can be completed before arrival

5. Document Clearance
Some students need to present documentation before being allowed to register.
Documents to Admissions:
• New International students – passports & visas (RCD)
• PGCE students – DBS check (RCD_D)
• Medical students – DBS check (RCD_D)
Documents to PBS Compliance:
• International students returning from interruption – visas
(RCD, RCD_R)

6. Online Registration Dates: Autumn 2017
Online registration opens:
Wednesday 23rd August Postgraduate & PGCE
Wednesday 6th September 2017 – Undergraduate
Log in using Student Record System (SRS):
Online registration closes:
Friday 6th October 2017 (midnight) – all students
Online registration dates through the year will be listed online:

7. Online registration messages
iExeter
Banner to remind students to register
Student record & registration (SRS) app
September 2017
Message displayed based on student’s current status.

8. Online registration messages - SRS
Message seen is based on student’s registration status.
If they cannot register, the SRS message should explain why.

9. The online registration process
We will now run through the process from a student’s point of view

10. I’m confused – please help…
Online registration – Hints & Tips
Don’t worry!
You may only have completed IT Activation. Log into the Student Record System. If it says you need to register, you haven’t completed this yet.
I’m confused – please help…
I’ve received an saying I need to register online, but I’ve already done it!
Hints and Tips sheet
Important dates and information
Troubleshoot the most common online registration questions
Where to get more help

11. After registration closes
Monday 9th October 2017: students with RPR status sent message saying they have missed online registration
Tuesday 10th October 2017: student status amended to “Not Registered” (RNR); IT access withdrawn within an hour as a result of this change
Spreadsheets of non-registered students circulated - any ‘No shows’ (RCD*, RNR) investigated by Colleges, Admissions and Student Records

12. Late Registration
The late registration process is followed for any students given clearance to register late
Student:
The received when they have missed online registration tells them that they must contact their college if they wish to register
College:
If permitting student to enter late registration, college log a SID call on student’s behalf

13. Late Registration SID:
Change student enrolment status to RPR (enables online registration)
Check student record to determine whether to charge late registration fee
Send relevant to student to tell them how to access online registration and if late registration fee will be charged
Late registration opens:
Tuesday 10th October 2017
Late registration closes:
Friday 25th October 2017 (midnight)

14. Useful information
Resources available online (as.exeter.ac.uk/support/registryservices/registration)
Presentation recording and slides (recap)
Hints and tips sheet to download
Screen shots of online registration

15. Your part to play in online registration
Help students to complete the steps needed prior to registration
Encourage students to complete online registration
Tell them to keep going until they reach 100% complete
When you aren’t sure what to do…
Don’t panic! Some queries need to go to specialist teams
Tell the student to log a SID enquiry by:
Reporting the error in online registration, or
Via the ‘SID’ tile in iExeter, or visit / call / SID

16. Any questions?
General registration information:
Registration information for staff: as.exeter.ac.uk/support/registryservices/registration

17. Please encourage students to register…
Thank you!
General registration information:
Registration information for staff: as.exeter.ac.uk/support/registryservices/registration