1. Modul 10 Unit 10 I’m sorry Conversation in context Listening
In a restaurant
Man I’d like some chocolate ice cream, please.
Waiter I’m sorry, sir. We haven’t got any chocolate left.
Man Then I’ll have some strawberry, please.
Waiter I’m afraid we haven’t got any strawberry either.
Man Then what have you got?
Waiter Only vanilla and orange.
Man I’ll have orange, please.
In a shop
Mrs. Shenton
Cashier
How much is that altogether, please?
That’ll be one pound twenty, please.
Here’s two pounds.
Here’s your change, eighty pence.
…ah…you’ve only given me seventy pence.
Fifty, sixty, seventy… I do apologize, madam.
That’s all right.
Ways to say it
Apologizing
1. A : Do you know where Holly Street is?
B : I’m sorry, I don’t know.
I’m afraid
I don’t know, I’m afraid.
I’m sorry.
Apologizing for something you have done
2. A : You’re given me the wrong change.
B : Oh, I’m so sorry.
I’m awfully sorry.
terribly
Oh, I do apologize.
please excuse me.
Accepting an apology
A: That’s all right.
Never mind.
Pair up and practice
Speaking
1. The waiter doesn’t have what the customer wants.

2. Andrew
Richard
aren’t
they
oh, I damaged it coming out of the parking lot at work
that’s too bad. How did you do that
I turned too sharply pulling out and knocked against a pillar
what a shame, some of those parking lot are very difficulty to get out of,
they certainly are
At the office. It is Wednesday
Terry excuse me, mr hardy. I’d like to take a few days off
Mr hardy why? What’s the matter terry
Terry well, my father is ill. He’s going to have an operation
Mr hardy oh. Dear. I’m sorry to hear that. How long will you be away?
Terry I hove to be back next Monday
Mr hardy that’s all right, terry. And I hope your gets better soon
Ways to say it
Expressing regret
A my father’s in hospital. He’s going to have an operation
B I’m sorry hear about that
Oh, that’s really too bad, I’m sorry to hear it
About a minor accident or event
1 A I’ve spilt coffee on my new skirt
B what a shame
Pity
2 A I scratched the door of this new car
B oh, that’s too bad
3 A I think I’ve lost my new sunglasses
B that’s a shame
Nuisance
Expressing shock
About a serious incident
A I see the paper that there was a big robbery at citybank yesterday
B goodness
How awful
Terrible
Dreadful
Conversation in context
Listening
An invitation to a party
Ted I’m having a party on saterday Trevor. An you and anne come?
Trevor we’d love to, but I’m afraid we can’t . we’re going out whit friend for dinner
Ted what a party. Perhaps next time then
Trevor yes, thanks for the invitation

3. B why don’t you ask mr uematsu about that?
4. change the topic. Sometime the Japanese businessmen will change the topic
and talk about a different situation so that he can avoid saying no for example :
A do you want me to bring the contract tomorrow ?
B you really should do some sightseeing wheil you are here in japan
5. Leave. Sometime the japans businessmen will break off the discussion and
leave
without saying anything more about the matter. For example :
A Will you be able to sign the contract today?
B Excuse me, I just have to make an urgent phone call.
6. tell a white lie. Sometime to avoid saying no. the Japanese businessmen will
give a false reason. Foe example :
A will you sign the contract ?
B I’m afraid our company president will have to be consulted. It is company
policy
in fact, there is not contract in the company.
7. Refuse to answer the question. Say one cannot answer. For example
A Will your company be willing to invest in thise project ?
B I’m sorry. I can’t answer that question
8. Say, yes, but…… The Japanese businessmen will sometime appear to accept a
request, but will then say why he can’t carry it out. For example :
A ; Will you show thise contract to Mr watanabe
B : yes, but Mr watanabe is a very busy man and is out of Tokyo a gret deal.
9. delay answering. Sometime Japanese businessmen will not give an answer but
will promise to reply at some other time in the future. Foe example :
A Will you be able to invest in the project
B I well need to think more about it and tell you about it some other time
10. Apologize, the Japanese businessman may apologize for not being able to
answer the question. For example :
A ; Will your company agree to pay a deposit $ ?
B : I’m sorry, I don’t make decisions about matters like that.
Foreign businessmen in japans must, therefore, be patient in trying to
communicate with the Japanese . they mast not be in hurry. Above all, they must try
to understand the Japanese custom of politeness. Once they learn how the japans
think, they will find doing business with them a lot easier.
Understanding
1 Choose the best answer.
1. Paragraph 1 tells us that:
(a) It is not always easy for foreigners to do business in japan.
(b) Japan is a very important country for businessmen.