1. ECI Sustainability – The Impact for ECI Providers under the NDIS
12th Biennial National Conference Choices that matter: ECI in a new era …
ECI Sustainability – The Impact for ECI Providers under the NDIS
7-9 September, Melbourne, Australia

2. CINCH Finance & Operations
If you are sustainable you can continue to support children and families
If you are efficient and sustainable you support more children and families
Funding is changing – focus remains on supporting children and families
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

3. CINCH Finance & Operations
CINCH delivers two day workshops and site visits for ECI providers through ECIA NSW / ACT. This presentation is a high level summary of challenges you face as providers and frontline staff.
Take the complex and make it simple
‘ECIA NSW/ACT have contracted a number of consultants to support the ECI sector …One such organisation has been CINCH…with a particular focus on organisational sustainability, financial modelling and change management… evaluations have been very positive… professional, personable, knowledgeable and well regarded by the sector’ Margie O’Tarpey CEO ECIA NSW/ACT ECIA National Chief Executive
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

4. Presentation Overview
Part 1 - Finance
The Problem
The Solution
Put it All Together
Part 2 - People
Accountability
Mindset
Getting into Action
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

5. Finance and Operations – The Numbers
12th Biennial National Conference Choices that matter: ECI in a new era …
Finance and Operations – The Numbers
7-9 September, Melbourne, Australia

6. The Problem NDIS is a system based on lots of variables
Funding model has changed
Simple Complicated (Fear)
Funding = Expenditure Productivity, Unit Costs, Capacity, Demand, Break-even are all new concepts
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

7. The Problem How much does it cost to deliver our services?
How to price your services? How many hours of service?
Whether you have enough staff to deliver service?
How many plans do you need to cover costs?
The financial impact of the NDIS – what does it mean for you?
Small changes now will make a big difference down the track
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

8. Transition to the NDIS - Sustainably
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

9. How much does it Cost to deliver your services?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

10. How to price your services?
How can we put a price on delivering supports to children and families?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

11. How to price your services?
There has always been a price – just didn’t need to calculate it
Under the new world we do have to deliver supports for the amount of funding received for each child
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

12. How to price your services?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

13. Clarity of Supports & Agreement
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

14. Do you have enough staff (capacity) to deliver your service?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

15. Financial impact of the NDIS – What does it mean for you?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

16. Financial impact of NDIS – What does it mean for you?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

17. Is there a gap?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

18. Bring it all together - Sustainably
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

19. Summary
Specialist ECI Finance & Operations Support
Automate / streamline back office and admin
Know your Numbers, Capacity and Model scenarios
Keep it simple for families – Clarity of Supports
Measure Actual Performance
ECI specific tools are available – Excel Templates or Magnifi
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

20. Magnifi Close to 20 providers using the system (all sized providers)
‘Without them I am not sure we would have survived, I refer them all the time’ Rani Dibley Director - Hunter Prelude
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

21. Change Management – The People Element
12th Biennial National Conference Choices that matter: ECI in a new era …
Change Management – The People Element
7-9 September, Melbourne, Australia

22. New Leadership Challenges
Commercial forces
Productivity
Quality
Accountability
Employment terms and conditions
Employee engagement and retention
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

23. Circle of Focus Clarity on Outcomes for you and the team?
Change Start with me
What are your strengths/weaknesses?
How do you process change/uncertainty?
How do you ‘show-up’ on a daily basis?
How do you hold yourself and others accountable?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

24. Change starts with me!
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

25. Knowledge is power…or is it?
“It is impossible for a man to learn what he thinks he already knows” - Epictetus
Expectations…. "Whether you think you can, or you think you can't-- you're right." - Henry Ford
Knowledge vs. action
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

26. Law of Diminishing Intent
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

27. Accountability The line of life Above the line – ‘at cause’
Below the line – ‘at effect’
When you are below the line what does it look/sound like?
Where do you normally operate?
What can you do to be above the line?
Above the line means you are ‘Response-able’
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

28. Accountability
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

29. The New World Completion - family (client) choice Budget, overheads
Productivity
Plan Completion
Utilization rates
Cancellation rates
Billable hours vs Admin hours
Service Level Agreements
Net Promoter Scores
Quality
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

30. Self Awareness How do you ’show-up’ on a daily basis?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

31. Emotional / State Change
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

32. Five levels of focus Outcome Planning Detail Problem Drama
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

33. Emotional state of mind
The power of language – Busy, Stress, Burnout
Positive Psychology
Focus – circle of concern, circle of influence, circle of focus
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

34. Non-Verbal Communications
Non-verbal impacts how we respond to others and how they respond to us
We are influenced by our non-verbal's – thoughts, feelings and physiology (how we walk, breathe, sit, stand and move minute to minute)
Our non-verbals govern how we think and feel about ourselves
Our bodies change our minds….and our minds change our behavious...and our behaviour changes our outcomes.
Ted.com talk – Amy Cuddy – 2 minute experiment – tiny tweaks can lead to big changes
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

35. How do we create culture?
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

36. Culture The way we do things around here
How people will act under pressure
How decisions get made
What is normal
What is rewarded / punished
What it takes to SURVIVE
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

37. Summary If nothing changes….nothing changes! Change starts with me
Power of Accountability
Value of a strong foundation – knowing your numbers and what they mean
There is no ‘one right way’
Help is available! -
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …

38. Disclaimer
ECIA 12th Biennial National Conference, Choices that matter: ECI in a new era …