1. Barriers to Communication

2. Barriers to Communication
Why you can’t deliver the message…

3. Four Types of Barriers
External

4. External Barriers
Begin outside the listener somewhere in the environment.

5. External Barriers
True Noise
Any sound that distracts from the message

6. External Barriers True Noise Sensory Stimuli
Messages received by other senses

7. External Barriers True Noise Sensory Stimuli Overload
Overwhelming amounts of stimuli

8. Four Types of Barriers
External
Listener (Internal)

9. Listener (Internal) Barriers
Begin inside the listener

10. Listener (Internal) Barriers
Boredom (Daydreaming)
Lag time between volume and processing

11. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Tune out info because it is common

12. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Planning what you will say next

13. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Opinionatedness
Hear only what you want to hear

14. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Opinionatedness
Prejudice
Minds are closed to ideas expressed

15. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Opinionatedness
Prejudice
Lack of Interest
No sense of connection with message

16. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Opinionatedness
Prejudice
Lack of Interest
Listening to Easy Messages
Avoid trying to take in difficult or new information

17. Listener (Internal) Barriers
Boredom (Daydreaming)
Laziness (Common Trap)
Waiting to Speak
Opinionatedness
Prejudice
Lack of Interest
Listening to Easy Message
Physical Challenges
Anything from the inside that distracts- think cold, sick, hungry

18. Four Types of Barriers
External
Listener (Internal)
Speaker

19. Speaker Barriers
Distractions come from the sender

20. Speaker Barriers
Appearance
Overall looks- including age, sex, color

21. Speaker Barriers
Appearance
Mannerisms
Behavior during delivery

22. Speaker Barriers Appearance Mannerisms Power
Intensity and strength mask the message

23. Speaker Barriers Appearance Mannerisms Power Credibility
Give too much credit based on title

24. Speaker Barriers Appearance Mannerisms Power Credibility Message
The unbelievable and unexpected

25. Speaker Barriers Appearance Mannerisms Power Credibility Message
Vocal Quality
The tonal notes are distracting

26. Four Types of Barriers
External
Listener (Internal)
Speaker
Cultural

27. Cultural Barriers
Distractions based on race

28. Cultural Barriers Prejudice Speaking Style Source Credibility
Nonverbals
Accents

29. Four Types of Barriers
External
Listener (Internal)
Speaker
Cultural

30. Barriers to Communication
Why you can’t deliver the message…