1. ESNA CLOUDLINK 4.0 Integration

2. Agenda What’s Happening in the World Around Us
The Collaborative Revolution
Esna + Cisco Redefine Collaboration
Customer Successes

3. What is the Internet Anyway?

4. 40% 95% 230K Years own a smartphone using cloud services
social media per month
+ analysts frequently attribute successes like these to a technology innovation, but we think there's more to it
+ companies like Ouya embrace the behaviours we enjoy in our consumer lives... based on mobile, the cloud, and social
+ a collaborative and social approach that allows us to get things done at amazing speed - 3 key stats that may not surprise you:
1. 98% of Americans own a mobile device, 40% of these are smartphones (sub with regional data - source: Google mobile blog 2012)
2. 95% of Americans use cloud services in their consumer lives (sub with regional data - source: Wakefield Citrix Cloud Survey 2012)
3. US users spent 121 billion mins - >230k yrs - on social media in a single month (source: Nielsen social media report, cited in NBC News)

5. Time Spent Online 2,095,006,000 35 BILLION = = 30% 3,995,444
AVERAGE TIME SPENT
16 Hours
Global Internet Users/Month
GLOBAL ONLINE POPULATION
2,095,006,000 =
GLOBAL HOURS ONLINE/MONTH
35 BILLION =
32 Hours
U.S. Internet Users/Month
30%
Of World’s Population
3,995,444
Years

6. Enterprise Apps are Moving to the Cloud
InformationWeek – Cloud Software, What’s Next – Aug 2013

7. What’s Moving to the Cloud
CDW’s 2013 State of the Cloud Report

8. As more of the business applications we use move to the Cloud, so must the tools we use to communicate and collaborate with one another
InformationWeek – Cloud Software, What’s Next – Aug 2013

9. Google Chrome is the fastest growing web browser
750M+ users on Chrome today

10. Esna + Cisco Connecting People, Process and Data Across the Modern Enterprise
Consistent across devices
Available anytime, anywhere
Embedded inside business processes and apps
Persistent across apps and devices
Presence, IM, Voice & Video Communications, Click-to-Call, Unified Messaging, WebEx, Geo-Location Sharing

11. The Value of Esna + Cisco Collaboration Solutions
Allow people to connect with one another across time zones and functional boundaries
Enable more efficient business processes
Accelerate business results
Foster disruptive innovation

12. What Makes Up Cloudlink 4.0
Cloudlink 4.0 Components and Features
iLINK
iLINK for Cisco (HTML5 Client)
iLINK for WebEx
Click-to-Call (via TAPI)
Federated Presence to Google
Jabber Voice and Video
Jabber Presence
Instant Messaging
Group Chat
Location Sharing
Salesforce Integration
Integration in Google Calendar
Integration with Gmail
Chrome Extensions
CLOUDLINK App Server
Unified Messaging (Google Apps and Jive)
Application Server
Comprehensive collaboration solution bundle
One price
Ability to provision and turn features on/off

13. Cloudlink Embeds Cisco Collaboration in Any Web Application
Deliver Cisco Collaboration as Chrome Browser Extensions
Users can install Cloudlink extensions for Cisco from the Chrome Store; administrators can also pre-install Cloudlink extensions using the Chrome Admin Panel
Anywhere, Anytime Access to Cisco Collaboration
Users can access their Cisco collaboration services from any Chrome browser

14. Salesforce Integration
iLink for Cisco integration with Salesforce through Salesforce Open CTI
Presence
Instant messaging
Group chat
Jabber voice/video
Call management
Location sharing
Call logging

15. Cisco Jabber Presence in Salesforce
See the availability of others using the iLink for Cisco extension, plug- in or slider
iLink for Cisco pulls presence from Cisco as well as Google Calendar*
*For organizations that use Google Apps

16. Cisco Jabber IM in Salesforce
Chat 1-on-1 or with a group of people
Add people to any IM session
Share your location or move to a WebEx meeting right within the chat window

17. Cisco Jabber Voice and Video in Salesforce
Start a live voice or video conversation from any Chrome browser
Make 1:1 voice and video calls*, or multi-party voice conference calls from the web
*Windows and Mac only

18. Click-to-Call in Salesforce
Click-to-call any phone number or extension displayed in Salesforce
Select the desk phone, softphone or mobile device you want to make the call from
Outbound calls are automatically logged as an activity in Salesforce

19. Call Pops
Identify and match incoming calls with Salesforce records for easy access to customer and prospect records
Inbound calls are automatically logged in Salesforce
Call management controls (answer, hold, transfer)

20. Cloudlink Redefines Collaboration
Cloudlink integrates collaboration inside business processes and applications
Cloudlink enables collaboration to happen anytime anywhere across different devices and platforms
Cloudlink connects people, process and data across the modern enterprise

21. Where to Get More Information
4.0
cisco.esna.com
jabber.esna.com
webex.esna.com
Cisco Verified Compatible Solution

22. THANK YOU www.esna.com plus.esna.com twitter.esna.com youtube.esna.com
facebook.esna.com

23. Technical Requirements
Esna
Cloudlink 4.0 server
iLink for Cisco Chrome browser extension
Cisco Jabber
Cisco Web Communicator plugin v9.2+
Cisco Unified Presence Server v8.6 and up
Cisco WebEx Messenger v1.2
Salesforce
Open CTI interface requires Salesforce Enterprise or Unlimited editions