1. Cisco UC/Collaboration for Midsize Companies

2. Cisco Midsize UC/Collaboration Portfolio
Cisco Midmarket Unified Communications Portfolio Overview
Cisco Business Edition 6000 Solution Overview
Cisco Business Edition 6000 Release 9.0
Key Take Aways

3. Addressing Midmarket Business Needs with Flexible Deployment Options
Delivering Consistent End User Experience
Features/Solution Flexibility
(Cisco WebEx Cloud & Cisco HCS)
Cisco Collaboration Cloud
Cisco Business Edition 6000
(On-premise)
Cisco offers you a choice of deployment models – On-premise or Cloud-based in support of Cisco Unified Communications and Collaboration.
This choice enables you to choose exactly the right model to best fit your business communications strategies and services.
For On-premise options, we offer two excellent solutions:
Cisco Business Edition 3000 is designed for companies supporting up to 300 users, 400 devices and 10 sites. The Business Edition 6000 provides advanced communication and collaboration for up to 1,000 users, 50 sites, and 100 contact center agents.
For customers preferring to leverage Cloud –based services, Cisco Hosted Collaboration Solutions (HCS) is available.
Let’s take a closer look at both our on-premise and our Cloud-based solution offers.
Cisco Business Edition 3000
(On-premise)
Average Customer Size
0-20
20-50
50-100
© 2009, Cisco Systems, Inc. All rights reserved.
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4. Essential Communications Affordable, Simple Advanced Collaboration
On-premise Communications Solutions for Growing Businesses
Cost-Effective, Easy
Essential Communications
Cisco Business Edition 3000
Affordable, Simple Advanced Collaboration
Cisco Business Edition 6000
Foundational UC
Collaboration Applications
Video
(Point-to-Point)
Cisco WebEx
Cisco Jabber UC UC
Cisco WebEx
(Cisco Cloud-hosted)
TelePresence
IM & Presence (Cisco Cloud-hosted)
Messaging
High-quality Endpoints
Customer
Collaboration
The Cisco Business Edition 3000 is a highly reliable and secure solution that provides essential communications features for businesses, including the ability to mobile-enable your employees, deliver high quality point to point video with industry-leading endpoints, support unified messaging to access your voic and on any device and connectivity for all locations deployed.
In addition, there are cloud-based services available to the Business Edition 3000, which include web conferencing and desktop sharing with WebEx, Instant Messaging and Presence services via Cisco Jabber. We will discuss these capabilities later in this presentation.
We also have the Cisco Business Edition This is our affordable single-server solution that provides growing businesses with full-featured collaboration capabilities, integrated in one virtualized server. The solution is built with the powerful voice and video call control engine in Cisco Unified Communications Manager.
The Business Edition 6000 is simple to manage and maintain with embedded Cisco Prime Unified Provisioning Manager, and has a flexible architecture to mix and match collaboration applications and endpoints, delivering to your business interoperable advanced video communications, enhanced mobility and bring your own device (BYOD) capabilities with Cisco Jabber, high-quality conferencing with Cisco WebEx, and award-winning customer collaboration with Cisco Unified Contact Center Express, and more.
The Business Edition enables growing companies like yours the ability to choose the exact Collaboration services you need to meet the high-expectations of your employees, customers, and business partners today, while scaling with the pace of your company’s growth for tomorrow.
Speaker Note: For more detail, consult the backup detail section for individual slides on the Business Edition 3000 and You can pull them into this section, as warranted, based on your customer discussion.
Mobility
Mobility
WIRED
WIRELESS
WIRED
WIRELESS
Messaging
Right-sized for
Right-sized Unified Communications
Enterprise-class Collaboration

5. Cisco Cloud Collaboration Solutions
Cisco Hosted
Cisco WebEx Cloud
Partner Hosted
Cisco Hosted Collaboration Solution (HCS)
Meetings
Messenger
Collaboration Applications
Cisco WebEx
Cisco Jabber
Customer
Collaboration
Social
TelePresence
TelePresence UC
Cisco Cloud Collaboration solution include a comprehensive set of collaboration options including TelePresence, Collaboration Applications, Customer Collaboration and Unified Communications.
Cisco Cloud Collaboration solutions provide customer choice – solutions tailored to serve different segments and consumption models.
Cisco Hosted solutions are delivered from the Cisco WebEx Cloud and offered by Cisco partners
Partner Hosted solutions are enabled by Cisco platform and architectures which allow our partners to deploy collaboration solutions in a virtualized environment.
Partners deploy these solutions in their network leveraging Cisco validated architectures and best practices to enable flexible consumption models – enabling customers to fully outsource solutions from the cloud, scale an existing private enterprise deployment with cloud based resources or hybrid solutions.
Partner Hosted solution include Cisco HCS and the Cisco TelePresence Exchange System.
Speaker note: For additional content on Cloud, see backup detail and feel free to pull this slide forward here in this presentation based on customer interest.
Applications and Services Delivered Through the Partner

6. Affordable. Simple. Scalable
Affordable. Simple. Scalable. Cisco Business Edition Solution Overview

7. Cisco Business Edition 6000 Solution Overview
Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses
Business Edition 6000
Large choice of devices
Enhanced Desk Phone Features
Unified Messaging
Rich media Presence and IM
Web conferencing
Customer Care
Consistent services whether employees work in the office or remotely
Capacity for up to 1,000 users, 100 contact center agents, and 50 sites
Drives lower TCO, employee efficiency, and business transformation

8. Why Cisco Business Edition 6000?
Collaboration in a virtualized environment
Business Edition 6000
Affordable: Lowers TCO with server consolidation for reduced hardware footprint, power, and cooling – serves up to 1,000 users and 50 sites
Interoperable: Links multiple 3rd party and legacy TelePresence devices seamlessly together to form a true Collaboration platform
Simple: Operational improvements with deployment flexibility with unified provisioning
Highly-Available: Optional server redundancy and Survivable Branch (SRST) provides peace of mind
Scalable: Increases ROI with agility and 99% investment protection; grows with the company
Multiple Collaboration applications on
a single server
Cisco UCS C220 server
Delivers lower CapEx and OpEx, high availability, and increased agility
The Cisco Business Edition 6000 is an affordable single-server solution that provides growing businesses with up to 1000 users a choice of flexible deployment options to deliver the exact Collaboration services desired to meet the high-expectations of their employees, customers, and business partners today, while scaling with the pace of their company’s growth.
The BE6000 is the game-changer in FY’13 to address the at least $5B global market opportunity.

9. Cisco Business Edition 6000 Choice of Procurement/Deployment
Unified CM + Unity Connection + Prime Unified Provisioning Manager
Unified Presence
Unified Workspace
Bundle
Add on-premise
IM, Presence, UC Clients
Unified CM + Unity Connection + Prime Unified Provisioning Manager
User Connect License
Bundle
Base Configuration
Attractive, low-entry point starter bundles bundles
Bundles include: Server, Application software, UC virtualization software and provisioning manager
Maximum of 5 applications supported on the server
Spare virtual machine can be used for UxAC, UCCX
Add redundancy by purchasing second bundle

10. Cisco Jabber On Any Device Virtualization Experience Clients
Supporting How you Want to Work and Interact Cisco IP Endpoint and Client Portfolio
From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience.
Video Personal & Immersive Media
Endpoints
Advanced
Collaborative Media
Endpoints
Advanced Professional Media Endpoints
Advanced Business
Communication
Endpoints
Business
Communication
Endpoints
EX Series and CTS Systems
Basic Voice
Communications
Endpoints
9900 Series
8900 Series
7900 Series
6900 Series
3900 Series
With Cisco Unified Communications for Midmarket, your employees have a choice with a wide array of endpoints and clients that enable them to work and interact the way they wish. Cisco offers you a full portfolio of desk phones –
from very low cost, entry-level, high-quality, basic voice endpoints with the SIP Phone 3900 Series for smooth migration from legacy TDM systems,
to business voice communication endpoints with monochrome displays with the 6900 Series,
to advanced business voice communication desk and wi-fi endpoints and both grayscale and color displays with the 7900 Series,
to advanced media and collaborative media endpoints that support high-resolution color displays and real- time video communications as simple as a phone call with the 8900 Series for knowledge workers,
and the 9900 Series for executives,
to personal and immersive video endpoints with the TelePresence EX Series and CTS Room Systems –
your organization can take advantage of the entire portfolio of Cisco endpoints, at different price points and feature levels, that are all standards-based for interoperability.
Customers who wish to evolve their collaboration experience to include Cloud-based, virtualized desktop computing services, can take advantage of Cisco’s Virtualization Experience Clients (VXC) to reduce their costs vs. administering and managing PC-desktop deployments. VXC clients leverage Cisco’s Virtualization Experience Infrastructure (VXI) to deliver an optimized multimedia experience, including video, avoiding multiple network traversals as is typical of most consumer/commercial VDI deployments. Accessory versions for the 9900 Series are available, which can be added after purchase, as well, standalone clients that support the 6900, 7900 and 8900 IP phones, and EX Series telepresence endpoints are also available.
For employees who wish to take advantage of integrated collaborative communications, including voice, HD video, IM and presence on PC’s, MAC’s, and mobile devices such as laptops, smartphones, and tablets, there is Cisco Jabber. We’ll take a deeper look into Cisco Jabber as part of our Cisco Collaboration Application portfolio in our next section.
Cisco Jabber On Any Device
Virtualization Experience Clients

11. Cisco Business Edition 6000 Integrated Mobility
Wired or Wireless:
Anywhere, Any time
Any device
Get the flexibility to effectively work from anywhere, at anytime, on any device.
WIRED
WIRELESS
Single business number reach, single voice mailbox
Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones
Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iPhone, Nokia, Blackberry)
Extension Mobility
Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings
IP Phone VPN client
Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.

12. Cisco Business Edition 6000 Rich Desktop Collaboration Experience
Rich, Real-time
Communications
Jabber
One-one
One-to-few Real-Time
Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device.
All-in-one UC Application
Presence and IM
Voice, Video, voice messaging
Desktop sharing, conferencing
Collaborate from Any Workspace
PC, Mac, tablet, smart phone
On-premises and Cloud
Integration with Microsoft Office
Best desktop collaboration experience with Public IM and Presence options

13. Cisco Business Edition 6000 Connecting All Users
Cisco Jabber for Everyone - Presence & IM
IM and Presence available at no additional cost
Available for all users, not only those with a Cisco Unified IP Endpoint
Enables all “click-to-x” user experiences
IM client licenses at no additional cost
Available for all users, any device - Mac, Windows, IOS, Android, Blackberry, Web with Jabber SDK
Included in BE 6000 top-level SKU for ease of ordering
Making available IM & Presence to all Unified Communications Manager customers at no additional license cost
Combining presence with voice/video calling is foundational for UC
Enables all “click-to-x” user experiences for collaboration
Enables deployment of IM & presence to all users across the enterprise, not only those with a Cisco IP Phone
Providing CUP server licenses at no additional cost to existing CUCM 7.1+ customers
Providing Jabber IM client licenses at no additional cost for all users & any device PC, Mac, Tablet or Phone

14. Voicemail, Integrated and/or Unified messaging
Cisco Business Edition 6000 Unified Messaging
Voic , Integrated and/or Unified messaging
Unity Connection
Access voic the way you work: anytime, anywhere.
The way you prefer: whether from an IP phone, mobile phone, web browser, client, or a desktop client.
Respond quickly to colleagues and partners by using speech recognition.
Easily prioritize and manage messages, access meetings on your calendar, and connect to colleagues by simply saying their names.
Intelligently route incoming calls using call transfer rules. Easily customizable call screen and message notification options.
Messaging anywhere. Robust functions.
Advanced, integrated messaging for all users

15. Cisco Business Edition 6000 Customer Care Deployment Models
Hunt Group
Contact Center
Attendant Console
Customer call is transferred to the next extension in the group until answered
“lack of consistency required us to introduce a live person”
Customer call is answered by an attendant who directs the call with the help of a desktop GUI
“We were losing sales from long hold times, and frequent call transfers”
IVR self-service for account status
Screen pop and CRM integration for centralized customer info
Integrated reports reveal opportunities to improve the customer experience

16. Cisco Business Edition 6000 Low Entry Point for Growing Call Centers
Cisco Unified Contact Center Express
Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement
Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations)
Available with both UCL and UWL bundles

17. Cisco Emergency Responder
Cisco Business Edition 6000
Emergency Services
Automatically tracks IP phone location
Provides emergency call routing instructions
Identifies caller location to LECs and PSAPs
Eliminates administration for IP phone relocation
Supports emergency callback
Alerts customer security personnel to emergency calls in progress
Logs emergency calls and location record changes
Business Edition 6000 integrates with CER on a separate MCS or UCS server
Cisco Emergency Responder

18. Cisco Prime Unified Provisioning Manager
Cisco Business Edition 6000 Simplified Management
Cisco Prime Unified Provisioning Manager
Streamlined – embedded, single interface for managing subscriber MACS and speeding infrastructure setup and configuration
Unified - one interface, single sign-on
Simplified - business-process and user- oriented
Rapid - 1 minute or less for service activation
Accurate - manual and duplicate entry errors reduction
Role-based - delegated access for customer MACS
Cisco Prime Unified Provisioning Manager

19. Cisco Business Edition 6000 Release 9.0 Feature Roadmap

20. Cisco Business Edition 6000 Release 9.0 Simplification Spotlight
Simplified Operations & Management Overview
The Cisco Business Edition 6000 delivers simplicity from Day 1 installation, and continues with easy-to-use and administer management functionality, and simplified user-centric licensing. The solution includes new tools from speeding time to dial tone on day 1, to empowering less-skilled users to administer routine tasks whenever required – all without compromising the system and freeing IT resources to focus on higher-value business requirements. Protecting customer investment is a priority for Cisco, and with the Cisco Business Edition 6000 solution, nothing from the initial investment is lost. All of its hardware, software, and licenses pay forward at 99% investment protection when migrating to the higher capacity Cisco Unified Communications Manager solution.
Key Capabilities in BE :
From the Factory
Factory-configured software reducing time to dial tone by 2-3 hours
5 co-resident VMs for additional application deployment
Larger Capacity server (C220 server) no additional cost
Day 1 Installation
User-Centric Jabber Licensing allows partners and customers to simply add-on services based on “user requirements” vs. “devices deployed” best practice
Out of the box, Custom dial plans reduce set up complexity to mere checkbox selection options enabling less-skilled IT/partner resources to manage setup
Single sign-on, Site setup wizard reduce set up time up to 4 hours, speeds installation freeing up IT/partner resources to focus on high-value projects
Day 2+ Operations & Ongoing Management
Administrator & User Management Tools
Multi-level Administration empowers partners to assign customer administrators to self-service day 2 administrative tasks
Zero-touch provisioning simplifies and automates day 2 management and frees up valuable administration resources
Self-Care portal enables administrators with minimal training and experience to easily perform MACs without compromising system integrity, and more.
User Accessibility Features
2 way video with SNR/WiFI/3G/4G enables feature parity on any video-enabled device with Cisco Jabber
URI dialing provides users the ability to dial a call from an address or phone number
Intelligent voic notification enables users to play, forward, and delete messages using embedded, actionable links negating the need to dial into voic
Enhanced Mobility
DVO VM detection enables voic left at SNR-enabled remote destination/device to be also be lef at the main number for easier access and retrieval
Opportunities & Benefits
Look for IT/Decision Makers who:
Do have PBX/KTS technologies deployed
Existing BE5000, CME and UCM5.x and below customers to migrate to BE6000, attach VCS-C bundle offer in the deal
Customer Benefits
Saving costs with faster time to dial tone and Collaboration deployment
Scalable with business need and company growth, Interoperable with existing IT investments
Partner Benefits
Easier installation, faster deployments, and simpler management saves time, increases customer satisfaction,
Boosted service practice profitability with combined voice and video platform (due to added co-res application option) that is easy to manage, maintain, and upgrade for customers
Competitive Differentiation
Provides key differentiation from traditional vendors such as Avaya, ShoreTel, Mitel, Siemens:
Single, integrated solution supports 5 co-resident applications, including advanced video, customer care, IM & presence, and conferencing options
Simplified deployment with pre-configured Day 1/installation tools; Day 2 management/self-service tools that lower TCO out of the box
From the Factory
Pre-configured software
5 co-resident application VMs
Larger capacity server
Day 1 Installation & Deployment
User-centric Jabber Licensing
Single Sign-on Installation Tools
Out-of-the-Box & Custom Dial Plans
Day 2+ Operations & Management
Administrator & User Tools
User Accessibility Features
Mobility Enhancements

21. Cisco UCS C220 M3 Rack Server
Cisco Business Edition 6000 Release 9.0 Feature Spotlight
Turn-key Appliance
Pre-configured Cisco UCS C220 M3 Rack Server (RAID 10, Battery Cache) at factory
Factory-loaded VMware and license
Pre-loaded images of core applications
Unified Communications Manager
Prime Unified Provisioning Manager
Instant Messaging/Presence with Jabber
Unity Connection
Video Communication Server
Unified Contact Center Express
Unified Attendant Consoles
WebEx Web Conferencing
Emergency Responder
Simplified initial configuration and phone deployment through Prime UPM BE
Cisco UCS C220 M3 Rack Server
Author's Original Notes:

22. Cisco Business Edition 6000 Release 9.0 Feature Spotlight
Single Screen Subscriber management
Ease of phone deployment
End user self-care
Initial Site Setup
Cisco Prime Unified Provisioning Manager Business Edition 9.0
Author's Original Notes:

23. Cisco Business Edition 6000 Release 9.0 Feature Spotlight
Out of the Box Dial Plan
Pre-loaded dial plan saves time, reduces costs
Set up uses a checkbox selection with most common dial plans predefined for easy and fast implementation
Option for custom dial plan
Usage profiles reduces time it takes to configure assign services
Simple & intuitive and easy to setup
Pre-configured dials plans & usage profiles reduces deployment time, reduces skill level required.
Usage Profiles
Webex on-prem

24. Cisco Unified CM Subscriber
Cisco Business Edition 6000 Release 9.0 Feature Spotlight
Native Call Queuing
Ability to hold hunt pilot callers in queue while they wait for an agent to become available
For each hunt pilot, callers can be routed to configurable secondary destinations
Agents can be part of multiple hunt pilots where queuing is enabled
2 different options for announcements are available:
Initial announcement
Periodic announcement
New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance
“Thank you for calling”
“Please hold a moment”
“Your call will be answered in the order in which it was received”
Cisco Unified CM Subscriber
Author's Original Notes:

25. Advanced Video Offer

26. Cisco Business Edition 6000 Key Take Aways
Purpose-built, Advanced UC for Midsize Companies
Simple to Install, Deploy, Manage, Administer, Upgrade
Enhanced UC and Innovative Collaboration Features Roadmap
Affordable Solution, Lowers TCO / Speeds ROI
Scalable Solution Grows with Business Strategy / Direction
In summary, Cisco Business Edition 3000 is a unified communications solution specifically designed for medium-sized businesses with up to 300 users & 10 sites.
It offers low-cost, essential unified communications including voic , auto attendant, conferencing, & mobility features.
It is easy-to-deploy with a simple intuitive management interface.
Business Edition 3000 is a single server, single box, single SKU solution.
& it has been designed with partner profitability in mind.
To learn more visit or check out the Ordering Guide for detailed ordering information.
Affordable. Simple. Scalable.
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