1. Kent Harrell-Engineering Martha Zeigler-Customer Service
Middle Sound
Mandatory Connecti0n
Workshop
Kent Harrell-Engineering
Martha Zeigler-Customer Service

2. Agenda Welcome – Kent Harrell Project Area Project Overview
Workshop Objectives
Tracking
FAQ’s-Engineering and Customer Service
Workgroup Breakout Stations

3. Project Area

4. Project Overview Planning, Design and Funding 1990’s
Clean Water Management Trust Fund
Pollution and Health Risk Reduction
Construction Began 2003
1500 parcels to connect
Mandatory Connection suspended 2007
634 Parcels remaining to connect 2007
Outstanding Road Repairs
Creek pollution ongoing
Resume Mandatory Connection 2009

5. Objectives Workshop Objectives: Project Objectives:
Resume the mandatory connection process
Reach out to the Middle Sound Community
Review project schedule
Clarify issues arising from the connection process
Conduct interactive question and answer sessions;
Project Objectives:
Improve environmental quality in the community
Initiate outstanding road improvements
Complete sewer connection project

6. Schedule
07/30/09 Homeowner Outreach Meeting 08/14/09 Mandatory Connection Period Start 10/15/09 Connection Deferral Deadline 02/15/10 Mandatory Connection Deadline 03/15/10 Public Bid for Road Repairs 05/21/10 Award Contract for Road Repairs 12/15/10 Road Repairs complete

7. Online Status Map Legend Green = Connected Yellow = In process
Red = Not Connected
Orange = Vacant

8. Information Stations Road Repair Taps and Plumbing
General ?’s, Deferrals, Status, etc.
Applications, fees, loans, billing.
NHC Health Department–Septic Systems
Coastal Federation
NH Soil and Water Conservation District

9. Engineering FAQ’s Kent Harrell
What is this project all about?
What are the benefits to me?
When will our roads be fixed?
Can I do the plumbing work myself?
Might I be exempt from this process?
What is the deadline for connection?
What if I miss the deadline?

10. Customer Service FAQ’s Martha Zeigler
How much will it cost?
What financing is available for associated fees?
What do I need to do to connect?
How can I get help with the application process?

11. FAQ’s What do I need to do to connect?
Residents of the affect area will receive a package via U.S. postal service. This package will include:
1. Instructions for connection
2. Application for service
3. Summary of Billing and Collection Policies
4. Water and Sewer Connection Loan Policies
5. Loan Application for Connection Charges
6. Loan Billing and Collection Policies

12. Breakout to Information Stations Contact Information