1.
ABBYY Platform for BPO

2. Content BPO Industry ABBYY Platform for BPO What’s Next? Trends
Challenges
ABBYY Platform for BPO
Solutions
Licensing
References
What’s Next?

3. BPO Trends
Move from one specific function BPO (Horizontal) to functional services in specific industry domains (Vertical BPO)
BPO value proposition centered around labor arbitrage, centralization, and economies of scale move to effectiveness (quality, wide range of services, security and professional staff)
From efficiency to effectiveness
Business process excellence requires skilled staff. This can be obtained by replacing dull tasks with intelligent work
From tasks to work
From Horizontal to Vertical BPO
BPO company – not just a service provider, but a PARTNER

4. BPO Challenges Growth of labor cost Economics slowdown in EU and USA
Most of simple and dull tasks have been outsourced already
Higher demands for quality and security
Requirement for industry-specific, integrated tools and systems

5. BPO Challenges by Verticals
Banking and Account Payable
high recognition accuracy
speed of document approval
Legal and Taxes
data security
compliance with changing regulations
Healthcare and Insurance
documents routing and storage
quick access to data

6. ABBYY
Solutions for Bpo

7. ABBYY FlexiCapture Platform
Helps BPO companies of any industry and scale to automate document-driven business processes, leverage emerging trends, convert new challenges into business opportunities, and ensure competitive advantages

8. Flexible Workflow for Vertical Solution
ABBYY FlexiCapture provides easy tools to add custom processing stages and external modules, customize documents routing and run multiple workflows simultaneously
Add other party modules to solve specific business tasks
Create vertical solutions that exactly match customer’s needs .

9. Scanning Profiles for One-Click Input
Scanning profiles enables trouble-free document scanning even by low-skilled operators
Easy navigation between documents and batches
Batch and document structure view
Drag-and-drop images
Thumbnails view

10. Automatic Document Separation for Speed
While processing large number of different types of documents ABBYY FlexiCapture automatically separates and classifies
Multi-page documents
Documents with variable number of pages
Multi-page tables
Documents with image or text attachments

11. Data Verification for Speed and Quality
Group Verification
Quick verification of checkmarks, digits and
other characters
Similar symbols are displayed in a group,
operator sees only his part for verification,
but not whole field/document
Field Verification
Data verification in the context of one field
Fields are displayed one by one
Convenient for Key From Image scenario -
capture data even if it is not ‘ideal’

12. Verification for Rules Compliance
Business rules validation – helps checking data with information from external database, ensure compliance with government regulations, etc.
Data verification in the context of a document. Drop-down menus for field value selection simplify verification process.

13. Double Verification for Compliance and Quality Control
Rule out the possibility of a program or human error in the most business-critical data fields by verifying them by two operators independently
Data will be accepted by the system as verified only after proofreading results coincide from both operators 13

14. Distributed Verification for Security
Set special user roles to preserve confidential information
Each operator receives only documents and fields intended for him/her
It is possible to hide page image at Distributed Data Verification stages. Operator can see only fields “allowed” for him.

15. Multiple Export Destinations for Convenient Storage
Multiple Export Destinations for Convenient Storage
Export to files, external databases via ODBC, MS SharePoint, any business application or ECM system via custom export modules
Multi-page images conversion and automatic file naming after registration parameters or recognized values

16. Online Control for Better Management
Monitoring and administration tools for
Monitoring of current tasks – to ensure smooth processing, know what’s going on
Reports generation – to gather statistics in seconds and use for analytics and decision making, e.g. report on operators’ performance, etc

17. Exceptions Handling for Postponed Decision
If any errors occurred during document processing – the document is sent to Exceptions queue automatically, or by Operator at Verification stage.
Operator can send separate documents to Rescan queue, thus deal with ‘problem images’
Built-in exceptions handling eliminates any possibility that a loss of critical data can occur. Exceptions processing report allows seeing which operator processed a task, to which stage it was sent and how much time it took for processing.

18. Events Status for Optimal Control
Turn on automatic check for each event in the workflow
Check batch integrity before export
Export completed: get export results and status
Normalize format of registration parameters
Match specific definition or disable recognition based on the registration parameter value
Exclude fields from data verification based on the value of other fields/registration parameters
Separate documents based on checking fields values
Many others

19. Scalability for Bigger Opportunities
Choose how to implement the stations
Locally in your office
Remotely across your organization
Web-based (accessed from any location via Internet)
Scanning Station
Easily expand your solution to increase productivity by
Involving more processing capacities (CPU-cores) and keeping hardware requirements at an acceptable rate
Adding new operator seats
Data Verification
Station
Process more than 1 Million pages per day!
Verification
Station

20. Fault Tolerance for Data Safety and High Availability
Failover cluster support for Processing and Licensing Server prevents data loss in critical situations and ensures fast disaster recovery
Automatic load balancing cluster for Application Server through Microsoft Cluster Support guarantees high availability for continuous processing (24/7 service)

21. Licensing

22. References
We’re proud that Industry Leaders use ABBYY in their business processes!
Confidential 

23. What’s Next?
Study your business process: what challenges you’re facing?
Contact us and ask questions!
Together we work out the best solution
Test ABBYY software for FREE
Enhance your business process!
Be the WINNER!