1. The Three M’s of Library Fluidity: Mobile Malleable Made For You
By: Crystal A. Harris, John Newcomer & Jessiree Jenkins

2. The Three M’s of Library Fluidity
Learning Outcomes
Successfully utilize and maintain mobile services to patrons both near and far.
Change patron perceptions of what the library offers through hands on social opportunities.
Make the patron feel a sense of ownership by providing unique patron focused, patron controlled programming.

3. Mobile Services
Successful ways to reach out to patrons using mobile services
Crystal Harris, Manager Bookmobiles and Mobile Services
St. Louis County Library

4. Immobile Patrons
Patrons are unable to make it to St. Louis County Library locations for a variety of reasons.
Seniors living in retirement communities, assisted and skilled living facilities, memory care homes and apartment complexes
Elementary age children
Preschool age children
Seniors who are homebound due to an illness or malady
New parents
People with intellectual developmental disorders
Teens in detention centers
Daycares
Teens (transient, gifted or otherwise)
Residents of library desserts

5. Mobile Service Vehicles
Have been the most beneficial way to reach these people.
St. Louis County Library invested in 5 bookmobiles, 2 Senior Vans and a host of Trucks and Vans as a part of the Library’s Fleet. These vehicles are used to serve patrons all over the county.

6. Senior Living
“Every day in the United States, 10,000 people are turning 65. That will continue happening for the next 15 years—producing a major demographic shift and a corresponding explosion in the need for library services to older adults.” *
Senior Vans Service Model: Residents can receive library materials during regularly scheduled visits via library vans.
Homebound Service Model: SLCL provides free library service by mail to people who are confined to home due to illness, disability or advanced age.
Quick Stats: Senior Van Service 2016
Served 110 facilities
Reached 23,000 people
Circulate 100,000 items
Quick Stats: Homebound Mailing Service
Mail 1200 bags
Serve 113 Homebound patrons
*Landgraf, Greg. "An Aging Population Reshapes Library Services." American Libraries Magazine. N.p., 27 May Web. 12 May 2017.

7. Sweet Reads History Collection Locations Awards Stats
The Sweet Reads bookmobile brings books and other library materials directly to a variety of neighborhoods. A library card is not required to use the Sweet Reads bookmobile. The program works on the honor system and uses mostly donated or discarded library books.
History
Collection
Locations
Awards
Stats

8. School Bookmobiles
St. Louis County Library’s bookmobile fleet serves 40 public elementary schools and 15 private schools throughout St. Louis County. Students can check out children's material in a variety of subjects and genres

9. For preschool age children, Early Childhood Education Initative
Preschool Outreach
For preschool age children, Early Childhood Education Initative

10. Vehicle… Maintenance… But I’m a Librarian!!
Checklist
Car/Vans
Willingness to evolve
Drivers
Contracts
Gas
Mobile Internet
Gumption!

11. Other Outreach Initiatives
Senior Reminiscing
Preschool Outreach Story time
Born to Read Programs
Community Events and Parades
Jail Books
Nurse Family Partnership
In-Home Daycare Service

12. Malleable: Library as a Career
Change patron perceptions of what the library offers through hands on social opportunities
John Newcomer, Regional Branch Manager , Julia Davis Branch,
St. Louis Public Library

13. Volunteer Programs

14. Benefits of a Volunteer Program
Engage broader group of community partners
“Hire” people otherwise could not
Create teen role models
Create a minor league from which to hire staff
Form community partnerships with paid volunteers
Construct job training curriculum to help community members get a job
Benefits of a Volunteer Program

15. Benefits of Volunteers
Relieve staff of repetitive tasks or extra tasks that we can’t dedicate staff to
Form a bridge between library and community
Volunteers often rooted in community
They help facilitate information between staff and patrons.
Serve as a personal network to promote programs and services.
Benefits of Volunteers

16. What has worked well Clear orientation for new volunteers
Daily structure and supervision
Outline with goals for the volunteer program
Accountability in the form of a performance appraisal.
Measureable benefit in the form of a job recommendation or direct placement with the library
What has worked well

17. If the volunteers don’t have enough structure
If the volunteers don’t have enough structure. They wander and drift and become a burden to staff.
Different programs try to place as many as possible and do not always follow their own agency guidelines
Short Term volunteer placements do not work well such as court order. Not enough time for training and can seem to lack motivation
Lessons Learned

18. Technical nature of libraries require a lot of training.
Too many volunteers work at the same time, younger volunteers = drama
Lessons Learned pt 2

19. AARP American Association of Retired Persons

20. Ranken Technical College

21. STL Youth Jobs

22. Summary of Benefits Local to Julia Davis

23. Made for YOU Creating for the Community You Serve
Jessiree Jenkins, Adult Services Provider, Julia Davis Branch, St. Louis Public Library

25. Public Interaction
Be Prepared
Smile
Be Honest

26. Community Outreach
Know Your Audience
Be Flexible
Build relationships

27. Programs
Practical Innovation
Poll the Patrons
Murphy’s Law

28. Today’s Library Civic Engagement Community Planning/Hub
Dismantling traditions

29. Things to Remember Be respectful Be (somewhat) organized Be determined
Breathe

30. What to Expect
Unsolicited advice
Resistance
Fulfillment

31. Examples Black History Documentary Outreach programs -Alzheimer’s
-Developmentally challenged

32. Questions, comments, contacts?
Crystal Harris ext John Newcomer Jessiree Jenkins