1. Coaching to move QI forward Introduction

2. Learning goals
Recognize common areas in QI process where coaching may be needed
Recognize common challenges in QI
Understand how to diagnose a problem in QI and develop a coaching approach

3. The continuous cycle of QI coaching
Diagnose
and plan
Coach
Let the team
implement
QI coaching is a continuous process – We will spend much of this workshop skills building in this top portion of the circle
Give
constructive
feedback
Monitor progress

4. Coaching steps 1 and 2
Diagnose and plan: Identify areas where coaching is needed and your approach
Active Listening
Diagnose the challenge(s) the team is facing
Determine approach(es) to help team move forward
Initiate coaching
Initial feedback
Share observations
Celebrate success
Empathize where having difficulties
Listen, observe, question
Implement other coaching intervention(s)
In the the last session we introduced and practiced some general coaching skills to help you work with a team. In this talk and throughout the rest of the session we will focus on diagnosing the specific challenges a team may be facing in order to implement a coaching intervention

5. Coaching steps 1 and 2
Diagnose and plan: Identify areas where coaching is needed and your approach
Active Listening
Diagnose the challenge(s) the team is facing
Determine approach(es) to help team move forward
Initiate coaching
Initial feedback
Share observations
Celebrate success
Empathize where having difficulties
Listen, observe, question
Implement other coaching intervention(s)
In the the last session we introduced and practiced some general coaching skills to help you work with a team. In this talk and throughout the rest of the session we will focus on diagnosing the specific challenges a team may be facing in order to implement a coaching intervention

6. Reasons why change does not happen (a very quick review)
Resistance (individual or team):
Background, Experience, Knowledge
No Leadership buy in
Systems too weak
Not enough resources
No training

7. Your job as a coach is to:
determine the reasons that change is not happening
and
develop a coaching intervention to help a team move forward

8. Common challenges we will review
Site is not using the data
QI knowledge is low
Team is unable to prioritize a QI project
Team does not know how to choose a solution
QI work/project is stalled
Lack of leadership buy-in
Note, that these are some of the common challenges. They may encounter others. The skills learned in this workshop and practicing those skills will help them to formulate an approach to other challenges.

9. Coaching approaches we will review
Knowledge transfer: didactic, on the job
Resolving conflict
Prioritization matrices
Four questions to get a team started
Consensus building
Observe, concern, question
Monitoring QI progress