CASE STUDY #1 Fresno County Public Transportation Gap Analysis and Service Coordination Plan A project of the City of Fresno/FAX in collaboration with.

CASE STUDY #1 Fresno County Public Transportation Gap Analysis and Service Coordination Plan A project of the City of Fresno/FAX in collaboration with FCOG and FCRTA

16.7 million Trips Provided Annually In Fresno County
A wide array of public and human services transportation options are provided and well utilized in Fresno County

Transportation Disadvantaged Populations Countywide
Project Focus Transportation Disadvantaged Populations Countywide Low Income Older Adults Persons with Disabilities Residents with Limited English Proficiency Youth Veterans

Research Populations & Methods

Research Populations & Methods
45 Stakeholders interviewed representing 28 organizations 45 Stakeholders interviewed representing 28 organizations 600+ Social service staff participated in E-survey 600+ Social service staff participated in E-survey 19.2% Of County residents Speak English less than very well 15+ Agencies involved in providing or supporting public transportation in Fresno County 15+ Agencies involved in providing or supporting public transportation in Fresno County 573 Transportation disadvantaged individuals surveyed 573 Transportation disadvantaged individuals surveyed 9.1% Of Households in Fresno County have no vehicle 25 Members of key target groups participated in Focus Groups 25 Members of key target groups participated in Focus Groups 23.4% Of Fresno County residents live below the poverty level Transportation Disadvantaged Population

Survey of 573 Likely Transportation Disadvantaged Individuals
Examine demographics, attitudes and transportation behaviors Cluster sampling method – surveying at locations where people people with transportation disadvantage tend to congregate Intercept surveys at rural and urban heath and human service agencies Bilingual survey staff

Income of Survey Sample Compared to Fresno County

PERCEIVED TRANSPORTATION DISADVANTAGE

Auto and driver license availability
28% with no vehicle or drivers license (sum of blue cells) An additional 27% have fewer vehicles than licensed drivers

Transportation Dependency and Perceived Disadvantage

Commute Travel Mode Comparison

First Key Finding An individual’s level of transportation disadvantage is the combined result of: Household circumstances Availability of a vehicle and driver’s license Geography Language Gender Access to mobility services Limited English proficiency, being unemployed and being female increase the likelihood of being transportation disadvantaged. Being transportation disadvantaged is a continuum rather than an absolute status.

Second Key Finding If you are going to serve transportation disadvantaged population mobility needs, you need to facilitate and support an array of multimodal options including: Transit Human service agency transportation Carpools and vanpools Improvements to facilitate biking and walking

Third Key Finding While there is a vast array of mobility services and financial incentives available in Fresno County, navigating the information system to find out what mobility services are available for the trips a person needs to make is not easy.

Coordinated Plan Strategies and Priorities
Financial sustainability of strong existing network of multimodal mobility services in Fresno County Non-profit and public agencies continue to receive FTA 5310 funding for replacement bus, expansion bus and equipment needs Countywide Mobility Manager supervising 4-6 community Mobility Managers would provide the human link between the mobility network and populations addressed by Gap Analysis findings

FRESNO COUNTY PUBLIC AND HUMAN SERVICES TRANSPORTATION OPTIONS
Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips VANPOOLS Continued growth of vanpools for low income workers Work Transportation To connect low income individuals in remote areas with farm and urban job centers HUMAN SERVICES Transportation Contracted Services (FEOC) Directly Operated Caseworker Provided Facilitation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips

Expand on Successful Vanpool Initiative
In 2014, there were 54 farmworker and 139 commuter vanpools in Fresno County FCRTA purchased 70 vanpools enabling lower monthly seat costs for low income workers Amount of additional 2014 FTA 5307 monies received was estimated at $2.5 million. Strategy in Coordinated Plan was to increase FCRTA-CalVans partnership by 90 vanpools over 5-year period

Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips Non-commute Trips Between locations with limited transit services CARPOOLS Multi-lingual Ridematching for non-recurring trips HUMAN SERVICES Contracted Services (FEOC) Directly Operated Transportation Caseworker Provided Transportation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations Transportation Disadvantaged Populations FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips VANPOOLS

Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips WEB PORTAL Single On-Line Portal to access information about all public, human services and private transportation options in Fresno County Information Gap Information about all transportation services and programs not easily available to potential users and social service providers HUMAN SERVICES Contracted Services (FEOC) Directly Operated Transportation Caseworker Provided Transportation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips VANPOOLS CARPOOLS

FRESNO FIND-A-RIDE Find a ride anywhere in Fresno County
Spanish Hmong Other Language FRESNO FIND-A-RIDE Find a ride anywhere in Fresno County Transport Provider LOGIN FAX Rural Transit Clovis Transit EOC Valley Rides Vanpool Taxi Voucher Other How can you get from here to there? Bus, Paratransit, Rideshare, Vanpool, Special Transportation, Mileage Reimbursement, Subsidized Taxi & more. Plan your bus trip countywide FAX, Clovis Transit, Fresno County Rural Transit TRANSPORTATION FINDER FUNCTION GOOGLE TRANSIT Countywide Trip Planner Starting Point From Destination To Age Group? Disability? Date and Time Special needs? Purpose of trip? Get Directions Find-a-Ride ZOOMABLE GOOGLE MAP showing fixed routes and DAR areas Fresno County Bus Routes and Demand Response Service Areas Click on a Route or Community for details

Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips WEB PORTAL TRANSPORTATION COACHES To provide a one-to-one link between the transportation providers and hard-to-reach populations Information Gap Populations that are mono-lingual or illiterate are difficult to reach with transportation information HUMAN SERVICES Transportation Contracted Services (FEOC) Directly Operated Caseworker Provided Facilitation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips VANPOOLS CARPOOLS

Human Service Agencies (Public & Non-Profit)
Promotora as Transportation Coach Counselor as Transportation Coach Mobility Manager as Transportation Coach Web Portal Transportation Disadvantaged Low Income Mono-lingual Illiterate Disabled Transportation Providers

Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips WEB PORTAL Lack of Visibility & Knowledge Bus stops are not clearly identified and route and schedule information is not readily available to potential users BUS STOP SIGNAGE & INFORMATION Information provided at bus stops and bus shelters will increase knowledge and make transit easier to use HUMAN SERVICES Contracted Services (FEOC) Directly Operated Transportation Caseworker Provided Transportation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations TRANSPORTATION COACHES FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips VANPOOLS CARPOOLS

Transit Stops Transit stops serve multiple functions
Communicate that transit service is available to a destination or in a corridor Let potential passengers know where to catch bus and provide shelter/seating for waiting passengers Provide an opportunity to convey key passenger information Phone and website Route and Schedule Information Real Time Information

Fresno Area Express 19 Routes 14.5 million Trips Handy Ride Paratransit 209,500 Trips CLOVIS Stageline 4 routes 171,900 Trips Round Up Paratransit 63,000 Trips FCRTA Rural Transit 9 Intercity Routes 97,000 Trips 12 Local Dial-a-Rides 374,000 Trips WEB PORTAL BUS STOP INFO HUMAN SERVICES Contracted Services (FEOC) Directly Operated Transportation Caseworker Provided Transportation Transit Pass Purchases Transit Travel Training Information Conduit FRESNO EOC Headstart 221,700 Trips CVRC 194,000 Trips CalWORKS 9,350 Trips Senior & Disabled Transit 14,650 Trips Transportation Disadvantaged Populations TRANSPORTATION COACHES FRESNO COG Valley Rides Senior Taxi Scrip Program Carpool/Vanpool Incentives VANPOOLS CalVans 48 Farmworker Vanpools 329,000 Trips 127 Commuter Vanpools  795,000 Trips KART Kings Area Regional Transit 2 Routes in Fresno County 15,000 Trips VANPOOLS CARPOOLS

CASE STUDY #1 Fresno County Public Transportation Gap Analysis and Service Coordination Plan A project of the City of Fresno/FAX in collaboration with.

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